PanagiotisCharalampous
06 Jun 2024, 10:35

Hi there,

You can also use third party copying services like cMAM

https://clickalgo.com/ctrader-trade-copy

Best regards,

Panagiotis

PanagiotisCharalampous
06 Jun 2024, 10:24

Hi there,

If the issue persists please send us some troubleshooting info and quote the link to this discussion.

Best Regards,

Panagiotis 

PanagiotisCharalampous
06 Jun 2024, 10:22

Hi there,

Estimated margin is… estimated :) ! The actual amount can slightly differ therefore that could be the explanation behind your issue.

Best regards,

Panagiotis 

PanagiotisCharalampous
06 Jun 2024, 10:20

RE: My ctrader freeze when i'm using my cbot

scottylace said: 

@firemyst thank you for sharing all of that information, I'm encountering a similar issue, running multiple instances (~6) of the same CBot seems to cause the app to completely freeze after 6 or so hours. The CBot logic hasn't changed since the 5.x.x version launches and it ran fine on previous versions with no issues

Hi scottylace,

Could you please also send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

PanagiotisCharalampous
05 Jun 2024, 10:06

Hi there,

Can you record a video with the exact steps taken to reproduce this problem?

Best regards,

Panagiotis

PanagiotisCharalampous
05 Jun 2024, 05:41

Hi there,

If you are looking for professional help, feel free to contact me at development@clickalgo.com

Best regards,

Panagiotis

PanagiotisCharalampous
05 Jun 2024, 05:32

Hi there,

Make sure the file exists in the relevant location and that it has not been corrupted.

Best regards,

Panagiotis

PanagiotisCharalampous
05 Jun 2024, 05:29

Hi there,

Do you still experience this issue or was it something temporary?

Best regards,

Panagiotis

PanagiotisCharalampous
04 Jun 2024, 10:39

Hi there,

Can you please record a video demonstrating this behavior and send it to us? 

Best regards,

Panagiotis

PanagiotisCharalampous
04 Jun 2024, 07:30

RE: remove object

EyeballPM said: 

File sent via whats app

Hi there, 

I do not have WhatsApp. Please share the code here.

Best regards,

Panagiotis

PanagiotisCharalampous
04 Jun 2024, 07:20

Hi there,

Partial closing does not raise the Closed event. Please subscribe to the Modified event instead.

Best regards,

Panagiotis

PanagiotisCharalampous
04 Jun 2024, 05:43

Hi there,

You should talk to your prop firm regarding this matter.

Best regards,

Panagiotis

PanagiotisCharalampous
04 Jun 2024, 05:41

Hi Lukasz,

Can you please share the complete indicator code and instructions how to reproduce this behavior?

Best regards,

Panagiotis

PanagiotisCharalampous
04 Jun 2024, 05:37

Hi there,

Please share the indicator code and exact steps to reproduce the problem and we will have a look. 

Best regards,

Panagiotis

PanagiotisCharalampous
04 Jun 2024, 05:33

Hi there,

Can you please record a video demonstrating this issue?

Best regards,

Panagiotis

PanagiotisCharalampous
04 Jun 2024, 05:32

RE: RE: ....

Clark22 said: 

PanagiotisCharalampous said: 

Hi there,

I do not understand the problem. Can you please explain with more details?

Best regards,

Panagiotis

 

Hi,

Has this security issue been investigated?

 

Cheers,

Clark

Hi Clark,

We are looking into it.

Best regards,

Panagiotis

PanagiotisCharalampous
03 Jun 2024, 10:56

RE: RE: My ctrader freeze when i'm using my cbot

firemyst said: 

PanagiotisCharalampous said: 

Hi guys,

Thank you for contacting Spotware. If you are looking to delete your demo accounts, you can  use the link below. Please make sure you have closed all your positions and canceled all your orders before deleting your accounts.

https://id.ctrader.com/my/settings/accounts

You can use the link below to delete your cTrader ID. Note that in order to delete your cTrader ID, all your accounts need to be deleted first.

https://id.ctrader.com/my/settings/credentials 

Best regards, 

 

You didn't respond to the poster's concerns about cTrader and cBots freezing on users. Is @Spotware actually aware of and investigating this issue? 

Or do you need to see a video of it happening?

Hi firemyst,

Sorry I responded to the wrong post. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

PanagiotisCharalampous
03 Jun 2024, 10:50

RE: RE: RE: RE: RE: cTrader v5 .Algo File does not overwrite

RiskOnTrade said: 

RiskOnTrade said: 

PanagiotisCharalampous said: 

RiskOnTrade said: 

PanagiotisCharalampous said: 

Hi there,

Can you record a video demonstrating this happening?

Best regards,

Panagiotis

Please check your Telegram. I DM you.

We managed to reproduce the problem and we will fix it soon

Great news, Thanks

Hello PanagiotisCharalampous, 

I have updated to v5.0.24, the overwrite issue still continues. When will it be solved?

Hi therem

It will be fixed in the next update, probably next Monday.

Best regards,

Panagiotis

PanagiotisCharalampous
03 Jun 2024, 10:40

Hi there,

The ROI is calculated based on the trader's net profit, therefore any trading costs are deducted.

Best regards,

Panagiotis

PanagiotisCharalampous
03 Jun 2024, 10:09

Hi there,

Thanks for reporting this issue. We managed to reproduce it and we will fix in an upcoming update.

Best regards,

Panagiotis