The description of your problem is not clear. Please provide a more detailed description of your problem, accompanied by some screenshots/videos so that we can understand what are you referring to.
Best regards,
Panagiotis
Hi there,
Your video does not demonstrate any problems. This is how cBots work. cBots only work when cTrader is running. If you close the application they stop working and any custom feature programmed within the cBot will not work either.
Best regards,
Panagiotis
so i must leave my pc working 24/7
it is a problem it has to work like the orders and positions - that neve shut up despite reboots
Hi there,
If you want to run a cBot 24/07 you can either consider a renting VPS or cloud execution.
It's not impossible that the example message has a mistake. The project below includes an example of this calculation and it works correctly. Have a look at it.
The description of your problem is not clear. Please provide a more detailed description of your problem, accompanied by some screenshots/videos so that we can understand what are you referring to.
Best regards,
Panagiotis
Hi there,
Your video does not demonstrate any problems. This is how cBots work. cBots only work when cTrader is running. If you close the application they stop working and any custom feature programmed within the cBot will not work either.
This issue should have been resolved now. Please clear your cache (Ctrl+Shift+R for Windows, Shift+R for Mac) and try again.
Best regards,
Panagiotis
I still got the exact same problem…
Is there any real update on this?? The problem is only getting worse. When opening cTrader web now the page does NOT load up AT ALL. It keeps loading without ever completing the refresh. This is getting ridiculous.
Please make sure your cache has been cleared. All reports we had have been resolved after the cache was properly cleared
When we close down the cTrader Desktop application it always says “Synchronising your Cloud Workspace” regardless of Synchronisation being Enabled or Disabled..
Can you confirm for me what data & or information regarding cBots are still held on Cloud servers while cTrader Desktop is on “Synchronisation Disabled” status.??
Hi there,
As per the message, it's synchronizing Workspaces, not cBots.
The description of your problem is not clear. Please provide a more detailed description of your problem, accompanied by some screenshots/videos so that we can understand what are you referring to.
@firemyst thank you for sharing all of that information, I'm encountering a similar issue, running multiple instances (~6) of the same CBot seems to cause the app to completely freeze after 6 or so hours. The CBot logic hasn't changed since the 5.x.x version launches and it ran fine on previous versions with no issues
Hi scottylace,
Could you please alsosend us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.
Best regards,
He probably can't. He said the issue causes “the app to completely freeze”, which is the same issue everyone else is having.
cTrader completely freezes, meaning users cannot provide that trouble shooting information through the cTrader app because we can't click into the area to send it, or even get the cTrader app to respond – as per the link to the private video link I sent the Community@Spotware to see the issue first hand.
Have the team not been able to reproduce it with all the information and code I sent? I did another test today, and cTrader froze completely for me once again today. We're going to need a rollback soon if the issue isn't resolved because people are losing the ability to run their cBots.
Can you please record a video demonstrating this behavior and send it to us?
Best regards,
Panagiotis
You say this everytime I bring up an issue with your platform, but not all of us can do this as we are not part of your technical team.
Just know that it does happen quite often on Chrome browser when trading with multiple tabs open!
*NOTE: If anyone else has this issue too can you please post that here so they know it's an actual issue please!
I do because is is impossible for us to spot issues based on such vague information. It is very easy to record a video and share it, just use an application like TinyTake Capture
PanagiotisCharalampous
08 Jun 2024, 06:13
Hi there,
It sounds like a problem with your proxy server, not cTrader. Try reverting the change you made.
Best regards,
Panagiotis
@PanagiotisCharalampous