PanagiotisCharalampous
24 May 2024, 13:07

RE: RE: Cloud trading mode Chart

sonnguyenvuson said: 

PanagiotisCharalampous said: 

Hi there,

Νο, cBots executed on the cloud do not have access to the local chart.

Best regards,

Panagiotis

So can cBot still draws and accesses chart icons or lines on the cloud albeit I cannot visualize or change them on local chart?

Thank you!

Hi there,

There is no chart on the cloud so these methods are just irrelevant on the cloud.

Best regards,

Panagiotis

PanagiotisCharalampous
24 May 2024, 06:53

Hi there,

Here you go

if (ChartManager.ActiveFrame is ChartFrame activeChartFrame)
{
    Print(activeChartFrame.Symbol?.Name, " ", activeChartFrame.TimeFrame);
}

Best regards,

Panagiotis

PanagiotisCharalampous
24 May 2024, 06:08

Hi AlgoFX,

Just paste the link in the text. Like here

https://app.ctrader.com/copy/strategy/74450

Best regards,

Panagiotis

PanagiotisCharalampous
24 May 2024, 05:59

Hi there,

Try uninstalling and reinstalling the application.

Best regards,

Panagiotis

PanagiotisCharalampous
24 May 2024, 05:48

Hi there,

This feature will be added back in an upcoming update.

Best regards,

Panagiotis

PanagiotisCharalampous
24 May 2024, 05:46

RE: RE: Different Backtesting results

personalmailgt said: 

PanagiotisCharalampous said: 

The bot's code doesn't matter; all bots do the same thing with the same parameters and timeframes. Could there be such radical inaccuracies in historical prices? How do I determine the accuracy of historical prices?

 

Spotware Demo accounts are for demonstration purposes only so there might be inaccuracies. If you want accurate historical data, use a broker's account.

PanagiotisCharalampous
24 May 2024, 05:42

Hi there,

Can you share some code and instructions to reproduce this behavior?

Best regards,

Panagiotis

PanagiotisCharalampous
24 May 2024, 05:40

Hi all,

Please share your indicator code so that we can investigate.

Best regards,

Panagiotis

PanagiotisCharalampous
24 May 2024, 05:39

RE: RE: RE: RE: HK - New Log In issues - Connection issues as per warning. Unable to gain access to trade

4035607188E said: 

PanagiotisCharalampous said: 

4035607188E said: 

PanagiotisCharalampous said: 

Hi there,

Please send us some troubleshooting information the next time this happens. Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis

Hello,

I really need your help in getting this fixed as I cannot trade on a new account.  Here is the warning:

 

 

Hi there,

Unfortunately we could not find any troubleshooting report regarding this issue.

Best regards,

Panagiotis

This has got to be the worst trading software and customer support.  You cannot even diagnose your own product.  Complete fail of an experience attempting to use the software and dealing with company personnel to get help.  If support personnel don't know how to fix this issue, who does? 

Hi there, 

In order to investigate this further, we would need to connect to your computer. Please contact us at community@ctrader.com to arrange it.

Best regards,

Panagiotis

PanagiotisCharalampous
24 May 2024, 05:36

Hi there,

You should talk  to your broker regarding execution issues.

Best regards,

Panagiotis

PanagiotisCharalampous
24 May 2024, 05:35

Hi there,

The account needs to belong to the same broker and be on the same server as the provider account. You should talk to your broker regarding this.

Best regards,

Panagiotis

PanagiotisCharalampous
24 May 2024, 05:33

RE: Ctrader not running any backtest or optimization for any of the bots

pedrointer.12 said: 

cTrader Forum - Backtest, Optimization is Not Working

This forum post also has the same issue as me. We even have the same saversion of windows and the AMD 5. 

I am able to run backtest on visual mode, but It is impossible for me to optimize. 

Hi there, 

Can you click on a pass and check the log? There should be some useful information there.

Best regards,

Panagiotis

PanagiotisCharalampous
24 May 2024, 05:31

Hi there, 

Can you click on a pass and check the log? There should be some useful information there.

Best regards,

Panagiotis

PanagiotisCharalampous
24 May 2024, 05:27

Hi there,

Νο, cBots executed on the cloud do not have access to the local chart.

Best regards,

Panagiotis

PanagiotisCharalampous
23 May 2024, 11:42

RE: RE: HK - New Log In issues - Connection issues as per warning. Unable to gain access to trade

4035607188E said: 

PanagiotisCharalampous said: 

Hi there,

Please send us some troubleshooting information the next time this happens. Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis

Hello,

I really need your help in getting this fixed as I cannot trade on a new account.  Here is the warning:

 

 

Hi there,

Unfortunately we could not find any troubleshooting report regarding this issue.

Best regards,

Panagiotis

PanagiotisCharalampous
23 May 2024, 09:49

Hi there,

Thank you for reporting this issue. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis

PanagiotisCharalampous
23 May 2024, 09:45

RE: RE: RE: RE: How to create dynamic horizontal line

tuuguu177 said: 

PanagiotisCharalampous said: 

tuuguu177 said: 

PanagiotisCharalampous said: 

Hi there,

You can use DrawHorizontalLine to draw horizontal lines.

Best regards,

Panagiotis

but how to make it dynamic. Dynamic means Horizontal lines follow price.

Hi there, 

Just draw the line at the specific price you want on each tick. If you use the same name for your line it will replace the previous one, making it dynamic.

Best regards,

Panagiotis

Could you please show me the code? Sorry i am super newbie at coding. Thank you very much

There is example code in the documentation. Try doing this yourself and let us know where you have questions and what is blocking you to move further.

PanagiotisCharalampous
23 May 2024, 08:33

Hi there,

It's hard to help you which such a vague description. If you want us to have a look, please provide us with the following

• cBot code
• Backtesting parameters and dates
• Screenshots of trades you thing are wrong.

Best regards,

Panagiotis

PanagiotisCharalampous
23 May 2024, 08:31

RE: RE: How to create dynamic horizontal line

tuuguu177 said: 

PanagiotisCharalampous said: 

Hi there,

You can use DrawHorizontalLine to draw horizontal lines.

Best regards,

Panagiotis

but how to make it dynamic. Dynamic means Horizontal lines follow price.

Hi there, 

Just draw the line at the specific price you want on each tick. If you use the same name for your line it will replace the previous one, making it dynamic.

Best regards,

Panagiotis

PanagiotisCharalampous
23 May 2024, 05:36

Hi there,

You can use DrawHorizontalLine to draw horizontal lines.

Best regards,

Panagiotis