PanagiotisCharalampous
23 May 2024, 05:34

Hi there,

Please share with us the following

• The complete cBot code.
• Some screenshots, including the cBot log, showing that the cBot is running, even when the condition to stop it is met.

Best regards,

Panagiotis

PanagiotisCharalampous
23 May 2024, 05:31

Hi there,

Please send us some troubleshooting information the next time this happens. Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis

PanagiotisCharalampous
23 May 2024, 05:29

Hi there, 

As per the message the cBot has crashed. Please share the cBot code so that we can let you know what causes this crash.

Best regards,

Panagiotis

PanagiotisCharalampous
23 May 2024, 05:26

Hi there,

Please share the cBot code so that we can reproduce this issue and fix it.

Best regards,

Panagiotis

PanagiotisCharalampous
23 May 2024, 05:22

RE: RE: RE: Example Plugin error

ianmacphee58 said: 

ianmacphee58 said: 

PanagiotisCharalampous said: 

Hi there,

Can you please clarify which example you are using?

Best regards,

Panagiotis

Hi, thanks for the quick reply.

I only saw one example, it’s shown in the manual under Plugin Placement / Creating an Example Plugin and it seems to be called PluginPlacementTest. Hope that helps.

Thanks again. 👍

Hi, The Code Samples example also does not compile - see Plugins / Code Samples / Displaying Information About Bar Prices in the 'Trade Watch' Display.

https://help.ctrader.com/ctrader-algo/plugin-code-samples/#displaying-information-about-bar-prices-in-the-trade-watch-display

 

The one I mentioned earlier is this:

https://help.ctrader.com/ctrader-algo/guides/plugin-placement/#creating-an-example-plugin

 

Okay I think I have solved it myself.

I replaced your sample code (doesn't compile):

            Trade Watch.AddTab("Volume").Child = _volumeText;

with this (compiles and works):

            var tab = TradeWatch.AddTab("Volume");  
            tab.Child = _volumeText;

Hi there,

Thanks, it looks like a typo, I will ask the relevant team to fix it.

Best regards,

Panagiotis

PanagiotisCharalampous
22 May 2024, 12:04

Hi there,

Can you please clarify which example you are using?

Best regards,

Panagiotis

PanagiotisCharalampous
22 May 2024, 11:14

RE: RE: RE: RE: RE: Cannot open copy strategies anymore on mobile devices (iPhone / iPad) after latest update

Kaspricci said: 

Kaspricci said: 

PanagiotisCharalampous said: 

Kaspricci said: 

PanagiotisCharalampous said: 

Hi there,

Thank you for reporting this issue. Please send us some troubleshooting information the next time this happens by tapping seven times on the logo inside the main menu. Please paste a link to this discussion inside the text box before you submit it.

Best regards,
 

Hi. I tapped 7 times on the logo and was asked to submit the information. I did. But there was not text field to enter the link of this discussion. Same for iPad. 

Hi there,

Can you please provide us an approximate time when you sent the troubleshooting?

Best regards,

Panagiotis

Just did it again right now on my iPhone (13:49 UTC+2)

Looks like this for ever…

Any update on this topic? 

Hi there,

We are looking into this. Can you please let us know with which brokers you have accounts with?

Best regards,

Panagiotis

PanagiotisCharalampous
22 May 2024, 10:47

Hi wolters,

Thank you. We will check and resolve in an upcoming update.

Best regards,

Panagiotis

PanagiotisCharalampous
22 May 2024, 10:25

RE: RE: allow Algos to start cBots

driftingprogrammer said: 

PanagiotisCharalampous said: 

Hi there,

Documentation for this feature will be added soon.

Best regards,

Panagiotis

Hi,

I am desperately wanting to use this feature to stop my purchased cbots before close of market and restarting them after few hours to escape the couple of hours when the spread is too high.

Is the API that enables a cbot to start stop other cbots documented in the API documentation. Please let us know so we can start using this feature.

 

Thanks in advance.

Here is a short example on how to start a cBot

            var robot = ChartRobots.Add("Sample Break Even", "", 1,1);      
            robot.Start();

Best regards,

Panagiotis

PanagiotisCharalampous
22 May 2024, 07:29

RE: RE: RE: RE: Market replay works abnormal

fayafsh said: 

fayafsh said: 

PanagiotisCharalampous said: 

fayafsh said: 

Hello

     as shown in the picture,  after run some time market replay works stopped and indicators in the chart missing and there  is  no  response for the function buttons below .

Did you send troubleshooting report?

yes ,i did yet.

excactly ,market replay stopped when  kick the reverse positong button .

Thank you, we managed to reproduce the issue and we will fix it in an upcoming update

PanagiotisCharalampous
22 May 2024, 07:19

Hi cTrader Guru,

We will fix the cTrader ID issue in an update. However note that internet connectivity is not allowed for cloud cBots, you should consider this in case your licensing system needs this.

Best regards,

Panagiotis

PanagiotisCharalampous
22 May 2024, 07:07

Hi there,

We have received the troubleshooting information and we will fix this in an upcoming hotfix.

Best regards,

Panagiotis

PanagiotisCharalampous
22 May 2024, 05:34

RE: Using files on cloud

Clark22 said: 

Hi,

I'm also interested in this topic. Where can I put my files so that they get synchronized to the cloud as part of my release?

 

Cheers,

Clark

This is not possible at the moment. Only the cBot executable is synchronized to the cloud.

PanagiotisCharalampous
22 May 2024, 05:26

RE: RE: 5.0.21

wcgrima said: 

PanagiotisCharalampous said: 

Dear Wayne,

Thank you for reporting this issue. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis

 Yes I have aready done so and have not had a response for a while so I posted here on the forum. 

 

Did you paste a link to this discussion inside the text box before you submit it?

PanagiotisCharalampous
22 May 2024, 05:21

Hi there,

Can you share the indicator code so that we can reproduce this behavior?

Best regards,

Panagiotis

PanagiotisCharalampous
21 May 2024, 14:24

RE: RE: RE: cBot problems on MacBook + Parallels + Windows 11

ctd8172 said: 

PanagiotisCharalampous said: 

ctd8172 said: 

HI - having this problem as described, have tried the solution of installing the 3 dotnet versions and editing the PATH, didn't help.

Just checking in really in case there are any developments - I really need to be able to run backtests from my Mac.

Thanks all.

Hi there, 

This scenario is not supported for cTrader. If you want to use backtesting, at the moment you can do it by using cTrader on Windows.

Best regards,

Panagiotis

thank you - I do understand the Mac version of cTrader doesn't support backtesting. What I'm trying to do is work out why I can't use the Windows version with Parallels to do that. 

Windows on Parallels is not supported either.

PanagiotisCharalampous
21 May 2024, 12:41

Dear Wayne,

Thank you for reporting this issue. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis

PanagiotisCharalampous
21 May 2024, 12:39

RE: RE: RE: Same with me, no Algo on my Mobile App on iPhone

Kaspricci said: 

PanagiotisCharalampous said: 

Kaspricci said: 

I have an Algo running in the cloud and when using my mobile app for the same account I don't see the Algo icon in the lower bar. App version 5.0.54493

Make sure your algos have been synchronized to the cloud and that you are using a Spotware account. This option is only available for Spotware demo accounts at the moment.

Best regards,

Panagiotis

Ok. Understood. I am using a live account from FP markets. So it won’t work for this account. What a pity. 

Hi there,

If you use a Spotware on the application you will see the Algo option. Then when you start the cBot, you will be able to select which account the cBot needs to run on.

Best regards,

Panagiotis

PanagiotisCharalampous
21 May 2024, 12:37

RE: cBot problems on MacBook + Parallels + Windows 11

ctd8172 said: 

HI - having this problem as described, have tried the solution of installing the 3 dotnet versions and editing the PATH, didn't help.

Just checking in really in case there are any developments - I really need to be able to run backtests from my Mac.

Thanks all.

Hi there, 

This scenario is not supported for cTrader. If you want to use backtesting, at the moment you can do it by using cTrader on Windows.

Best regards,

Panagiotis

PanagiotisCharalampous
21 May 2024, 12:31

Hi Shares4UsDevelopment, 

It looks like an issue.  Could you please send us some troubleshooting information ? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis