PanagiotisCharalampous
19 Sep 2024, 05:37

Hi there,

From your description it seems the problem is with your email provider, not with cTrader. You should investigate that further.

Best regards,

Panagiotis

PanagiotisCharalampous
19 Sep 2024, 05:35

Hi there,

We do not have such plans at the moment.

Best regards,

Panagiotis

PanagiotisCharalampous
18 Sep 2024, 05:22

Hi Robert,

Unfortunately there is no screenshot in your post.

Best regards,

Panagiotis

PanagiotisCharalampous
18 Sep 2024, 05:21

RE: RE: CBot instance crashed with error #C15EF25B - BUG (issue found).

scotpip said: 

Bug still unfixed as of 17/09/24.

Hi there,

Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis
 

PanagiotisCharalampous
18 Sep 2024, 05:19

Hi there,

There is no way to do this at the moment.

Best regards,

Panagiotis

PanagiotisCharalampous
18 Sep 2024, 05:15

Hi there,

You can see the logs of the previous day by clicking on Show in Folder

Best regards,

Panagiotis

PanagiotisCharalampous
17 Sep 2024, 05:34

Hi there,

It is better to talk to your prop firm regarding this matter.

Best regards,

Panagiotis

PanagiotisCharalampous
17 Sep 2024, 05:32

RE: Payment issue

PSMGold said: 

I tried to purchase the fixed range volume profile. I was qouted a discount rte of 9.95. I live in Thailand and my card is registered to me here but it is issued offshore in I-O-M. The payment was refused and i was asked to supply a local card, which i don't have. There's the option to pay more but that seems a little unfair. Any ideas?

 

 

 

Hi there,

You should contact ClickAlgo directly regarding this matter.

Best regards,

Panagiotis

PanagiotisCharalampous
17 Sep 2024, 05:31

Hi there,

It uses the current swap rates.

Best regards,

Panagiotis

PanagiotisCharalampous
17 Sep 2024, 05:30

Hi there,

Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis

PanagiotisCharalampous
17 Sep 2024, 05:28

RE: RE: RE:

4sale.kiri said: 

 

hello it is 2024 and I am also experiencing this issue, my trend lines are stuck and not moving with the chart, drawing lines stopped with out letting go of the mouse, this is frustrating when trying to draw on the chart. any fix so far?

 

alexsanramon said: 

PanagiotisCharalampous said:

Hi Professional,

If this is caused by the custom indicator, then you need to contact the indicator's developer.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

I also have this issue. I have naked charts. When you hold down a horizontal line or try to draw a line using pencil, the line will break as if your mouse right click is the issue. I bought a new mouse because drawing is very important for my strategy. After I changed mouse, problem still there. Then I found this thread. Please fix this asap.

 

Hi there,

There is no known issue to be fixed at the moment. Please make sure you are using the latest version cTrader (v5.0.29), record a video of the described behavior and send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis

PanagiotisCharalampous
16 Sep 2024, 07:52

RE: RE: RE: Full screen mode leaves a white line at the edge of extended monitor

allabouteve said: 

PanagiotisCharalampous said: 

Sarpul said: 

I am having the same problem. Using ctrader fullscreen (f11) will show a large white/grey bar on the other screens:

Hi there,

Thanks for reporting this. We managed to reproduce it and we will fix it in an upcoming update

Best regards,

Panagiotis

Hi there, any eta on this? It has almost been a year and multiple “upcoming updates” later.

Hi there,

It's expected to be fixed in v5.2

Best regards,

Panagiotis

PanagiotisCharalampous
16 Sep 2024, 07:12

Hi there,

The next time this happens, please send us the contents of C:/Users/%USERNAME%/Documents/cAlgo/Data/cBots/%CBOT NAME% at community@ctrader.com.

Best regards,

Panagiotis

PanagiotisCharalampous
16 Sep 2024, 05:44

Hi there,

I wanna to update my ctrader mac os . How I can do it? 

Applications are updated automatically whenever a new version arrives.

 and I have 3 accounts in 3 different broker . how I can link these 3 account when I open a possion for example 0.1 lot gold immediately and automatic open on 2 account other . 

You need to use a third party tool like Trade Copier or cMAM

Another question is about automatic partial exit . In windows or desktop ctrader have one icon for close step by step possion but in Mac OS do not have . 

Advanced protection is not available on cTrader for Mac yet.

Best regards,

Panagiotis

PanagiotisCharalampous
16 Sep 2024, 05:39

Hi there,

Please keep the discussion in one thread.

Best regards,

Panagiotis

PanagiotisCharalampous
16 Sep 2024, 05:34

RE: possible avec 2 comptes TOTALEMENT différents (client différent) et terminaux différents

lahutinieremichel said: 

Bonjour,

J'étais curieux de tester le mode copie pour un projet futur. J'ai réussi à le faire avec le même broker (mode démo) En créant un deuxieme compte chez mon broker mais ce deuxieme compte a été crée avec un email different de facon à apparaitre comme un client different et malheureusement il a fallu aussi que l'appli soit sur un appareil différent (l'un sur mon PC le “maître” et l'autre “l'esclave” sur une tablette avec cTrader pour android)

Hi there,

Unfortunately I do not understand what you are asking for. Can you please write your question in English?

Best regards,

Panagiotis

PanagiotisCharalampous
16 Sep 2024, 05:26

Hi there,

Yes there are many e.g. Skilling, Pepperstone.

Best regards,

Panagiotis 

PanagiotisCharalampous
16 Sep 2024, 05:24

Hi there,

Add

using System.Linq;

in the namespaces you use

Best regards,

Panagiotis

PanagiotisCharalampous
15 Sep 2024, 05:38

Hi there,

See video below

PanagiotisCharalampous
15 Sep 2024, 05:36

Hi there,

No there isn't, you would need to draw them using lines and rectangles.

Best regards,

Panagiotis