PanagiotisCharalampous
13 Jan 2022, 13:16

Hi Jani,

No luck by me either. Any chance you can record this in a video so that we can see the steps you follow and the issue you experience?

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
13 Jan 2022, 10:49

Hi Vic,

I still need some screenshots demonstrating 

 It opened on the correct SB A'c and the tabs were present but would not open, the chart area was blank grey with a short message telling me it won't open, I don't recall the wording.

So that I can understand what are you looking at. The messages are usually self explanatory.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
13 Jan 2022, 10:45

Hi Investom,

The information provided is correct. The purpose is for traders to understand how these news impact the markets most of the times. It's not a trading suggestion and what described is not what always happens, since the markets are affected by more than one factors. Hence the "Generally speaking..."

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
13 Jan 2022, 08:02

Hi Vic,

When you report problems, you need to be more specific and use a more concise language. Terms "stuff" (which stuff?), "nothing there" (where?) etc. do not help us understand your problem. If you need there is a problem you need to provide us at least the following information

1. Your broker.
2. Screenshots demonstrating what are you looking at.
3. Clear instructions of the steps you are following.
4. What you expected to see and what do you see instead.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
13 Jan 2022, 07:55

Hi Vic,

 I don't understand this do you?

Probably you changed the size without noticing. If you think there is a problem with QuickTrade, please let us know the exact steps to reproduce it

Regarding

Are they not supposed to be entered chronologically?

You can sort your History grid in any way you wish. Just click on the relevant column's header.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
12 Jan 2022, 14:41

Hi Vic,

Is there please a setting for this or an assist key combination available?

No there isn't 

Also is there any way to increase the palette of drawing tools?

You can develop your own drawing tools, like these ones.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
12 Jan 2022, 10:27

Hi there,

The SL and TP are set in pips. Pip values for the symbol can be different on each broker.

Regarding

To be honest I was actually expecting to set the SL and TP values by ExecuteMarketOrder directly instead of setting pips.

Check here and here
 

Is there a formula for converting pips to marketvalues taking the current leverage into account?

This has nothing to do with leverage. You just need to add the SL and TP pips to the entry price.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
12 Jan 2022, 07:46

Hi there,

Sounds like a price feed issue. Please talk to your broker.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
11 Jan 2022, 14:24

Hi Jani,

May we have the symbol, timeframe and broker on which this issue appears?

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
10 Jan 2022, 17:05

Hi RedSeaBro.

Yes that is correct.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
10 Jan 2022, 10:21

Hi danielokon552,

Thanks for your detailed suggestions list. It has been forwarded to the product team and they will consider them for future releases of the applications. Regarding point 5, could you please provide us more information like exact steps to reproduce or a short video demonstrating them? We tried reproducing the problem, unfortunately without success.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
10 Jan 2022, 07:54

Hi RedSeaBro.

1. The display type (units/lots) is based on your settings. The size demonstrates the available liquidity at each price level

2. The DoM comes from liquidity providers.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
10 Jan 2022, 07:50

Hi RedSeaBro,

Check this article.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
10 Jan 2022, 07:43

Hi wbfletcher369,

Can you please provide more information about your issue? It's not clear what do you mean that the stop loss size increases. Can you provide examples? Please also check your swaps. There was an issue with demo accounts that was fixed during the weekend, maybe this is what was causing the problem.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
07 Jan 2022, 16:21

Hi Patrick,

No there is no such option.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
07 Jan 2022, 16:19

Hi there,

No you are not.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
07 Jan 2022, 12:42

Hi there,

The reason this happens is because backtesting takes into consideration the account's leverage and not the symbol's leverage. We plan to add this feature in a future update.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
07 Jan 2022, 10:12

Hi CTforRB,

Yes you can trade from any device and application you wish.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
07 Jan 2022, 08:12

Hi there,

Please use the Suggestions section for your suggestions.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
07 Jan 2022, 07:52

Hi powerll,

I am not sure what is the exact problem here. You can set your indicator colors in both the desktop and mobile applications.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook