PanagiotisCharalampous
11 Feb 2022, 11:47 ( Updated at: 21 Dec 2023, 09:22 )

Hi fifiewangui21,

Both screenshots you posted indicate a position closure at 15:14 UTC+0. However one of the screenshots is set to UTC+3. We can see a deposit at that exact time and a withdrawal shortly after.

Please talk to your broker for more info.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
11 Feb 2022, 11:04

Hi Florent,

1)

I have still one question. If a withdrawal occurs when the equity is not superior to its last high. The performance fee still apply? And if so to the amount of the withdrawal made? 

No, we use a High Watermark model. Quoting from the link I posted

It is subject to a High-Water Mark and is paid at the end of each month of copying, so a follower never pays twice for the same performance. 

2) 

- the equity at the moment of the withdrawal and

- the number of days since the last withdrawal?

Quoting from the link I posted above

 It is accrued daily and charged at the end of the calculation period (30 days since start copying). It is also charged when a follower removes funds or stops copying the strategy. 

You really need to read the link I provided :) All answers are there.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
11 Feb 2022, 10:54

Hi fifiewangui21,

Based on our investigation there was a deposit and withdrawal in the strategy provider's account that caused an equity to equity recalculation for the followers.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
11 Feb 2022, 10:50

Hi 2710Leader,

Can you contact me on Telegram? Our product team would like to get in touch with you.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
11 Feb 2022, 10:22

Hi Florent,

Performance fee is charged on profits and Management fee on an annual basis. Withdrawals are not related to this. Please read the link I posted above.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
11 Feb 2022, 10:00

Hi Florent,

The two fees are independent and charged separately. You can check here on how fees are calculated.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
11 Feb 2022, 09:56

Hi haohan51,

Can you please try the following?

1. - Verify that your OS time is correct 
2. - install all Windows Updates (especially the ones related to security)
3. - Try a Clean Installation of cTrader

Let us know if the above help you resolve the problem

Best Regards,

Panagiotis 

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PanagiotisCharalampous
11 Feb 2022, 08:20

Hi cryptomorrisonbtc,

I am not sure what do you mean. All symbols offered on cTrader are CFDs. It you are looking to trade a symbol, first find the broker that offers it and then create a demo account with the broker. You should get the same symbols on the demo platform as on the live one.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
11 Feb 2022, 08:17

Hi xplod_ex,

Is it possible to record a video demonstrating this behavior so that we can isolate the steps you are following and try to reproduce it?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
10 Feb 2022, 10:53

Hi Andrea,

As per the above conversation, we will need more information. Can you provide it to us? Is it possible to get the Journal so that we can see what actually happened?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
10 Feb 2022, 07:41

Hi CTGood,

No the platform does not provide this information.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
09 Feb 2022, 15:33

Hi Peter,

You should check the Transactions tab of the account you are receiving the fees.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
09 Feb 2022, 14:58

Hi Peter,

You should be able to see this information in your Transactions tab.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
09 Feb 2022, 08:14

Hi Futuresmo,

No this is not possible.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
09 Feb 2022, 08:13

Dear PHENIXA,

Are you running any custom cBots or indicators on your cTrader?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
08 Feb 2022, 15:54

Hi Johannes,

You can always set your bar's color to transparent.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
07 Feb 2022, 13:03

Hi yarcman,

Can you send us some troubleshooting information? To do so, tap seven times on the logo inside the application's main menu.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
07 Feb 2022, 12:22

Hi yarcman,

Can you please advise your broker and your OS?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
07 Feb 2022, 08:22

Hi xplod_ex,

Is it possible to record a video so that we can see what you are looking at?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
07 Feb 2022, 08:20

Hi mr.aleksandrs,

It would be better to post your suggestions in the Suggestions section.

Best Regards,

Panagiotis 

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