PanagiotisCharalampous
28 Apr 2022, 07:54

Hi drewisdad,

Unfortunately you cannot save optimization settings at the moment.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
27 Apr 2022, 11:58

Hi tenelparkel,

The performance fee is calculated from the equity at the moment the fee is realized. Read more here.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
27 Apr 2022, 08:00

Hi tenelparkel,

Can you please provide us with the relevant link?

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
18 Apr 2022, 08:50

Hi cheewei8833,

Suggestions should be posted in the Suggestions section of the forum so that the product teams can track them.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
18 Apr 2022, 08:47

Hi thienluan1110,

Unfortunately there is no way to stop this at the moment, however a chart refreshing every 10 mins is not normal. Charts refresh only after disconnections. Is your internet connection stable or does it reconnect every few minutes?

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
15 Apr 2022, 10:55

Hi bigswainiyke,

cTrader is offered for free to traders hence brokers need to become clients of cTrader and pay for the service.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
15 Apr 2022, 08:50

Hi all,

It seems that some antivirus programs do not like cTrader's new installation. Our team is investigating this. 

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
13 Apr 2022, 12:51

Hi danilocapp,

The mathematics of the ROI are correct. We have to keep the same way of calculating ROI for all accounts. Fortunately cTrader Copy offers you all the necessary info to figure out if somebody started with a small account. 

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
13 Apr 2022, 10:24 ( Updated at: 13 Apr 2022, 10:25 )

Hi danilocapp,

Deposits and withdrawals are not included in the ROI calculation. Here is the formula.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
13 Apr 2022, 08:44

Hi WiseTrader,

You can read more about the rank here.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
08 Apr 2022, 09:27

Hi there,

Can you please post in English?

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
07 Apr 2022, 08:21

Hi philippe.ross.97,

Check this thread, it might be helpful.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
04 Apr 2022, 16:34

Hi crou,

We do not have a specific date at the moment since we are still testing the platform.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
04 Apr 2022, 16:33

Hi sirinath,

Please create a separate thread and provide some more information about your issues please like screenshots and steps to reproduce.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
30 Mar 2022, 14:28

Hi TheMC,

Can you please advise the following?

1. Your broker

2. Your OS (version and 32 or 64 bits)

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
30 Mar 2022, 09:54

Hi cumpac21,

Please click on Chiudi and post here the log of the issue.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
30 Mar 2022, 08:54

Hi cumpac21,

Any chance we gan get this message in English? In the meanwhile, please try a clean installation.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
30 Mar 2022, 08:51 ( Updated at: 30 Mar 2022, 08:52 )

Hi mmonjardino,

There is no Mac version available. In order to use cTrader Desktop on Mac, you will need to use a virtualization solution like Parallels

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

PanagiotisCharalampous
28 Mar 2022, 12:09

Hi kygt99,

May I know is the current high-water mark 120 - 40 = 80 or is the current high-water mark equals to the current equity which is 66.

The current HWM will be 80.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook 

PanagiotisCharalampous
28 Mar 2022, 11:42

Hi shikuagnes21,

Please make sure that F11 is assigned in the Hotkeys section for Toggle Full Screen

Also make sure that you press the Fn key in case this is needed.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook