PanagiotisCharalampous
17 Jun 2022, 15:01

Hi xabbu,

We are aware of the issue and we are building an updated site that will resolve it.

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Panagiotis 

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PanagiotisCharalampous
20 May 2022, 08:57

Hi kebbo,

Heikin Ashi charts are not available in cTrader Desktop yet. They will be added in a future update.

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Panagiotis 

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PanagiotisCharalampous
20 May 2022, 08:09

Hi aidanfrankgriffiths,

Can you share your cBot's source code?

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Panagiotis 

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PanagiotisCharalampous
17 May 2022, 15:37

Hi horac73,

Can you please share the indicator code so that we can reproduce the issue?

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Panagiotis 

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PanagiotisCharalampous
16 May 2022, 08:26

Hi haohan51,

Please use the correct topic for your issue.

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Panagiotis 

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PanagiotisCharalampous
16 May 2022, 08:25

Hi ovidiucbd,

This behavior usually occurs when you are using the same workspace between different brokers that do not have the same symbols. Consider using a different workspace for each of the brokers.

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Panagiotis 

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PanagiotisCharalampous
13 May 2022, 08:00

Hi amraror2010,

You can make the ray horizontal if you press Shift while dragging it.

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Panagiotis 

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PanagiotisCharalampous
12 May 2022, 15:42

Hi srtp1978,

cTrader allows you to see the depth of market. Check here for more information.

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Panagiotis 

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PanagiotisCharalampous
11 May 2022, 09:48

Hi SonnyAD,

Please follow the steps below and let me know if they resolve your issue

1. Go to Windows Settings > Region
2. Set Regional Format to English (United States)

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Panagiotis 

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PanagiotisCharalampous
11 May 2022, 09:13

Hi SonnyAD,

Thanks for reporting this exception. Our team will investigate it and we will update you.

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Panagiotis 

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PanagiotisCharalampous
10 May 2022, 14:05

Hi Myfxwork,

I just checked anfd the results seem up to date.

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Panagiotis 

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PanagiotisCharalampous
09 May 2022, 14:30

Hi gh.abdel.igf,

Depth of Market is provided by the broker. Please contact your broker regaridng this.

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Panagiotis 

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PanagiotisCharalampous
09 May 2022, 09:00

Hi hasstrader,

You can open a new chart even if a cBot is running.

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Panagiotis 

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PanagiotisCharalampous
09 May 2022, 08:52

Hi bruceb,

Please send us some troubleshooting information the next time this happens so that we can investigate further.

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Panagiotis 

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PanagiotisCharalampous
09 May 2022, 08:49

Hi Myfxwork,

I just checked and the stats seem ok to me. Can you please check if this is still an issue?

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Panagiotis 

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PanagiotisCharalampous
09 May 2022, 08:47

Hi Myfxwork,

Can you please tell us the name of your strategy so that we can investigate?

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Panagiotis 

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PanagiotisCharalampous
09 May 2022, 08:45

Hi hasstrader,

Indeed advanced protection works only for open positions.

However regarding

now if you have place a trade using a CBot how are you supposed to keep moniroring other pairs and trades and stuff..

In cTrader you can open as much charts as you want so if the cBot locks the one that needs to operate on, this should cause you any problems in monitorng the market. 

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Panagiotis 

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PanagiotisCharalampous
06 May 2022, 10:27

Hi Andi21,

Please post your questions in the relevant topic.

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Panagiotis 

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PanagiotisCharalampous
06 May 2022, 07:50

Hi jmmslagter

1. Please use the correct topic to post your problem
2. Please share more information like the cBot's code and steps to reporduce the problem

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Panagiotis 

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PanagiotisCharalampous
06 May 2022, 07:48

Hi Astroke,

Please use the Suggestions section for your suggestions.

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Panagiotis 

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