PanagiotisCharalampous
22 Dec 2023, 13:03

RE: RE: WebSocket Spots Subscription Not Working

vasile.peste said: 

PanagiotisCharalampous said: 

Hi Vasile,

Is it possible to provide us with a complete log of exchanged messages or at least a more expanded one?

Best regards,

Panagiotis

 

It seems the issue doesn't affect only Spot events but also Execution events!

I can provide an easier way to reproduce:

1. Connect to the WebSocket server
2. Authenticate the application and the trading account
3. Place a limit/stop order
4. Cancel it from the Web terminal or any other client
5. The Execution event is not sent to the WebSocket connection

 

If it's useful, we are using the FTMO broker. If you cannot reproduce, we will provide more detailed logs as requested

If you can reproduce it, it's clear that it becomes an urgent issue…

Thank you!

Hi Vasile,

We would appreciate it if you could send us the logs.

Best regards,

Panagiotis

PanagiotisCharalampous
22 Dec 2023, 13:02

RE: Strategy description panel - Why so restricted ?

ncel01 said: 

Dear Panagiotis,

I am not persuaded by the justification provided.
While the information has been noted, I remain unconvinced by the argument that a simple change, which would only take a few minutes to implement, has not been prioritized for over three years. This suggests me that there is no intention to address this issue at all.

Moreover, a reason for the default 1000-character limit remains unexplained.
As you can imagine, it is not a nice at all, for me as trader, to notice that such a restrictive limitation has been imposed and maintained, without any valid justification, despite its obvious and well-known drawbacks.

Hi ncel01,

Your opinion is noted and forwarded to the product team and management but as a matter of policy, we will not be discussing our decisions and the reasons behind them on public forums. 

Best regards,

Panagiotis

PanagiotisCharalampous
22 Dec 2023, 07:15

Hi there,

Any chance you can send us a recording demonstrating this issue and the steps you take to reproduce it?

Best regards,

Panagiotis

PanagiotisCharalampous
21 Dec 2023, 09:52

RE: RE: % Commission

Intetics said: 

PanagiotisCharalampous said: 

Hi there,

There is no such option at the moment.

Best regards,

Panagiotis

Thank Panagiotis,

But that makes cTrading backtesting completely useless for anything except FX. Nobody trades stocks in millions with the same fee for different stocks. Here is a typical fee structure for CFD/stocks:

Are you guys planning to implement it in the near future?

Hi there,

It will be implemented at some point, but not in the near future.

Best regards,

Panagiotis

PanagiotisCharalampous
21 Dec 2023, 09:24

RE: RE: Sometimes MarketData.GetBars hangs forever

Intetics said: 

PanagiotisCharalampous said: 

Hi there,

Can you share the complete cBot code as well as the broker, so that we can reproduce and investigate?

Best regards,

Panagiotis

cTrader restart fixed the issue. Are there cTrader internal logs that I could share with you when it happens in the future?

Hi there,

If it happens again please send us some troubleshooting info and quote the link to this discussion.

Best Regards,

Panagiotis 

PanagiotisCharalampous
21 Dec 2023, 07:22

Hi there,

Thanks for raising this issue. We will resolve it in an upcoming update.

Best regards,

Panagiotis

PanagiotisCharalampous
21 Dec 2023, 06:58

RE: Strategy description panel - Why so restricted ?

ncel01 said: 

Dear cTrader Team,

1. Is there any progress/update on this issue?
2. Could you please shed light on the factors hindering its improvement?

Since this is not expected to be resource-intensive nor time-consuming nor high complex, I wonder why this still remain unchanged.

As far as I can see, this concern was already addressed years ago, but so far, no improvements have been implemented:
https://ctrader.com/forum/ctrader-copy/24635

Thank you for providing the most elementary tools that allow a transparent and clear strategy description that will benefit the whole cTrader community.

Hi there,

There is nothing new to report on this. It's a low priority task and has not been implemented yet.

Best regards,

Panagiotis

PanagiotisCharalampous
21 Dec 2023, 06:56

RE: RE: Installation on linux

acrigney said: 

Mate any work around for this? Could we install a windows compatible tool on linux that we can run desktop under?

PanagiotisChar said: 

Hi there,

You can't install cTrader Desktop on Linux.

Aieden Technologies

Need help? Join us on Telegram

 

 

Hi there,

There is no workaround to run cTrader on Linux. It runs only on Windows and Mac operating systems. If you want to run it on Linux machine then you would been to use virtualization. But I do not see the point.

Best regards,

Panagiotis

PanagiotisCharalampous
21 Dec 2023, 06:54

RE: Meet cTrader for Mac

yahuimns said: 

Hi

The indicators of cTrader for windows not work

Hi there,

Only .Net 6.0 cBots and indicators are supported. Please make sure your cBots and indicators have been upgraded.

Best regards,

Panagiotis

PanagiotisCharalampous
21 Dec 2023, 06:50

Hi there,

There is no such option at the moment.

Best regards,

Panagiotis

PanagiotisCharalampous
21 Dec 2023, 06:49

Hi there,

Can you share the complete cBot code as well as the broker, so that we can reproduce and investigate?

Best regards,

Panagiotis

PanagiotisCharalampous
20 Dec 2023, 06:42

Hi there,

An obvious mistake is that you use Maximum for the low prices, while you should use Minimum. From there and on, you should provide more specific information, like examples of what you get and what you expected to get instead.

Best regards,

Panagiotis

PanagiotisCharalampous
20 Dec 2023, 06:39

Hi there,

This is not a bug, it's by design. You should check for these cases in your code and act accordingly.

Best regards,

Panagiotis

PanagiotisCharalampous
20 Dec 2023, 06:35

Hi there,

There is no built in functionality for this. You would need to build your own renko charts to achieve this, like the one below

https://ctrader.com/algos/indicators/show/2954

Best regards,

Panagiotis

PanagiotisCharalampous
19 Dec 2023, 10:39

Hi Vasile,

Is it possible to provide us with a complete log of exchanged messages or at least a more expanded one?

Best regards,

Panagiotis

PanagiotisCharalampous
19 Dec 2023, 06:56 ( Updated at: 21 Dec 2023, 09:23 )

Hi all,

This has been released in cTrader Web. 

Best regards,

Panagiotis

PanagiotisCharalampous
19 Dec 2023, 06:53 ( Updated at: 21 Dec 2023, 09:23 )

RE: RE: Ctrader automate not working cached data not available or corrupted.

eliezer_barros said: 

Spotware said: 

Dear trader,

Thank you for reporting this issue. In order to assist you we will need some more information. Therefore please follow the steps below

1. Try to reproduce the issue once more and send us send us some troubleshooting information. Paste a link to this discussion inside the text box/
2. Please reset your local data and try again. Let us know if this resolves the issue 
   
3. Please let us know if you are using two different versions side by side.

Best regards,

cTrader Team

 

I did this procedure and the problem is not solved.

Please, send me other alternative.

below a screen shoot of the problem.

 

Hi eliezer_barros,

You can try a clean installation and let us know if it resolves the problem

Best regards,

Panagiotis

PanagiotisCharalampous
19 Dec 2023, 06:50

Hi there,

There is no indication of something going wrong in the log. Please provide us with the source code, cBot parameters and backtesting settings so that we can reproduce this behavior and explain what happens.

Best regards,

Panagiotis

PanagiotisCharalampous
19 Dec 2023, 06:46

Hi Humza,

There is nothing special to this, just initialize the indicator but do not pass any parameters to it.

Best regards,

Panagiotis

PanagiotisCharalampous
18 Dec 2023, 12:13

Thank you, it's a known issue and it will be fixed soon.