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PanagiotisCharalampous
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PanagiotisCharalampous
08 Jan 2024, 06:54

RE: RE: Issue with Selected Instrument Window Closing on Compilation in VS2022

Vitali Gajdabrus said: 

PanagiotisCharalampous said: 

Hi there,

Thanks for reporting this problem. We have identified the issue and it will be resolved in an upcoming update. 

Best Regards,

Panagiotis 


When, approximately, will the next update with the fixed error be released?

Hi Vitali,

We do not have an ETA at the moment but we are at the final stages of development.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
08 Jan 2024, 06:45

Hi Eliezer,

It's a known issue and will be solved in an upcoming update. In the meanwhile, try providing full access to your cBot and let us know if it works.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
08 Jan 2024, 06:43

RE: RE: Why does printing this give me random number ?

mihlali700 said: 

PanagiotisCharalampous said: 

Hi again,

The values you provided are not for each tick but for each bar since the Calculate() method is called for every bar for historical bars. At the moment I see nothing wrong.

Best regards,

Panagiotis

I just want the value of just 1 bar , that either being the current or previous , how do I achieve that ?

Hi there, 

I am a bit confused about what the issue is now. You said that the values do not make sense to you but they seem to make sense to. I have ask for an explanation of what exact value would you expect instead of the ones you see printed and how that value is calculated but you did not provide it (e.g. the value printed at 12:00 is 1 but I would expect it to be 2 because a, b, c….). It is hard to help you further without this information.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
06 Jan 2024, 10:09

Hi again,

The values you provided are not for each tick but for each bar since the Calculate() method is called for every bar for historical bars. At the moment I see nothing wrong.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
06 Jan 2024, 08:29

Hi there,

It seems like a graphics card issue. Check this thread in case it helps.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
06 Jan 2024, 08:24

RE: RE: Access to renko charts data in cBot

vadakoff said: 

PanagiotisCharalampous said: 

Hi there,

Yes, you can use GetBars() to achieve this

Best regards,

Panagiotis

but GetBars it is OHLC items as i know, aren't?

The same collection is used for renko bars as well. 


@PanagiotisCharalampous

PanagiotisCharalampous
06 Jan 2024, 08:23

RE: RE: Why does printing this give me random number ?

mihlali700 said: 

PanagiotisCharalampous said: 

Hi there,

The close price changes on every tick therefore it is expected that the results would change. Can you explain to us what your expectation is?

Best regards,

Panagiotis

No I understand why it would be different at every tick but the way its different makes I unusable , I expect the numbers printing to be somewhat close to each other instead they are not, they are widely different with it even printing “NaN” 

It's obviously a logical bug on your side but it's hard to tell by a code snippet. We are just guessing. You would need to provide more information in order to get more help. Post at least the following

  1. The full indicator code
  2. Screenshots of the values you get.
  3. The values you would expect to get instead and an explanation why you expect them.

 


@PanagiotisCharalampous

PanagiotisCharalampous
06 Jan 2024, 08:23

RE: RE: Why does printing this give me random number ?

mihlali700 said: 

PanagiotisCharalampous said: 

Hi there,

The close price changes on every tick therefore it is expected that the results would change. Can you explain to us what your expectation is?

Best regards,

Panagiotis

No I understand why it would be different at every tick but the way its different makes I unusable , I expect the numbers printing to be somewhat close to each other instead they are not, they are widely different with it even printing “NaN” 

It's obviously a logical bug on your side but it's hard to tell by a code snippet. We are just guessing. You would need to provide more information in order to get more help. Post at least the following

  1. The full indicator code
  2. Screenshots of the values you get.
  3. The values you would expect to get instead and an explanation why you expect them.

 


@PanagiotisCharalampous

PanagiotisCharalampous
06 Jan 2024, 08:18

Hi all,

The issue should have been resolved. Let us know if you still experience it.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
05 Jan 2024, 12:06

Hi there,

It is not possible. Other profiles uploaded a logo before the rule was imposed.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
05 Jan 2024, 12:06

Hi there,

It is not possible. Other profiles uploaded a logo before the rule was imposed.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
05 Jan 2024, 09:27

RE: Here a video of the issue

bscarpel.subs said: 

I just started using ctrader web, I encountered a very very annoying issue.
The chart sometimes reloads and all my work preparing the chart gets lost.
I found several complains on this forum, and support asked for a video to see the issue.
Here you go I recorded my screen and waited until the issue occurred.

Please fix this, else I will have to change software. I can't trade with this kind of issue.

You will see in the vide that at first I was confused, it even changed the instrument, I had to go back to the previous instrument and you will see my horizontal line has disappeared.

Link to the video, the link expires in two days.
https://streamable.com/n5x2qe

Dear trader,

Thanks for reporting this issue. It should be fixed in the next major upgrade of cTrader Web.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
05 Jan 2024, 07:06

RE: RE: Add "horizontal ray" line

00yfx5 said: 

PanagiotisCharalampous said: 

Hi Ben,

We already have a horizontal line. I am not sure what is the difference with what you propose.

Best Regards,

Panagiotis

Hello, Panagiotis and Dev team,

Can you take another look at this request? We want a specific type of horizontal ray/line that starts at the OHLC price of the trader's discretion. Please look at the following example from Tradingview where this feature is currently active.

Can this be implemented?

 

Best,

Yow 

 

Hi Yow,

You can do this with trendlines. I don't see a reason for a separate object

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
05 Jan 2024, 07:02

Responded here

https://ctrader.com/forum/fix-api/42625#post-106634


@PanagiotisCharalampous

PanagiotisCharalampous
05 Jan 2024, 07:02

Responded here

https://ctrader.com/forum/fix-api/42625#post-106634


@PanagiotisCharalampous

PanagiotisCharalampous
05 Jan 2024, 07:00

Hi there,

You don't need to whitelist your ip. Make sure the host name and the credentials are correct. If you still experience the issue, please send us your broker, the host name and the timestamp of the login message.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
05 Jan 2024, 06:55

Hi firemyst,

Any chance you can provide us with more clear images? I cannot see the pip scale in these images.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
05 Jan 2024, 06:53

Hi there,

The close price changes on every tick therefore it is expected that the results would change. Can you explain to us what your expectation is?

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
05 Jan 2024, 06:51

Hi there,

Yes, you can use GetBars() to achieve this

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
04 Jan 2024, 12:06

Hi Leonardo,

Thanks for the suggestion. We are in the process of enabling AI to fight spam so the situation should improve in the near future. For extraordingary cases, feel free to report them to us directly.

Best regards,

Panagiotis


@PanagiotisCharalampous