PanagiotisCharalampous
22 Oct 2019, 14:10

Hi to both,

Thanks for reporting this issue. We will fix it.

Best Regards,

Panagiotis

PanagiotisCharalampous
22 Oct 2019, 14:09

Hi ctid955474,

We will fix this issue soon.

Best Regards,

Panagiotis

PanagiotisCharalampous
22 Oct 2019, 13:58

You need to press Send it to the Server

PanagiotisCharalampous
22 Oct 2019, 12:31

Did you press Send it to the Server?

PanagiotisCharalampous
22 Oct 2019, 12:15 ( Updated at: 21 Dec 2023, 09:21 )

Hi mylowsmoke,

Go to Upload > Choose File and upload your image. Send it to the Server and press Ok. See below

Best Regards,

Panagiotis

PanagiotisCharalampous
22 Oct 2019, 12:06 ( Updated at: 21 Dec 2023, 09:21 )

Hi william_tangwl,

The text editor has an image buttor that allows you upload an image. See below

Best Regards,

Panagiotis

PanagiotisCharalampous
22 Oct 2019, 11:40

Hi william_tangwl,

Thanks for posting in our forum and for sharing your suggestion. However it is not very clear what are you referring to. Can you please improve the description and maybe add some images so that we understand what do you need?

Best Regards,

Panagiotis

PanagiotisCharalampous
22 Oct 2019, 10:57

Hi Rob,

If you cannot share your cBot maybe you can share a dummy cBot that reproduces the problem. 

Best Regards,

Panagiotis

PanagiotisCharalampous
22 Oct 2019, 10:33

Hi FireMyst,

Just take them of the charts.

Best Regards,

Panagiotis

PanagiotisCharalampous
22 Oct 2019, 10:16

Hi FireMyst,

It seems you are using a number of custom indicators which might be the root of the problem. We will need to have these indicators to determine if they are causing this. In the meanwhile, can you please remove them and let us know if the issue persists?

Best Regards,

Panagiotis

PanagiotisCharalampous
22 Oct 2019, 09:00

Hi GlenHendriks,

I have received the videos and forwarded them to the product team.

Best Regards,

Panagiotis

PanagiotisCharalampous
22 Oct 2019, 08:54

Hi FireMyst,

To check what happens we will need you to send us troubleshooting information and your settings file. For troubleshooting information, please press Ctrl+Alt+Shift+T, paste the link to the discussion in the text box and press submit. Settings file is found at C:\Users\User\AppData\Roaming\broker-cTrader\Settings. You can send it at community@spotware.com.

Best Regards,

Panagiotis

PanagiotisCharalampous
22 Oct 2019, 08:43

Hi Rob,

Can you please post the complete cBot code so that we can run it and reproduce the problem?

Best Regards,

Panagiotis

PanagiotisCharalampous
21 Oct 2019, 12:01

Hi NyanHtet,

Since we do not have the complete cBot code to reproduce the problem, we can only make guesses. Try rounding your calculated values to 5 decimal points and let us know if it resolves the problem. Example

position.StopLoss <= Math.Round(position.EntryPrice + (Symbol.PipSize * breakevenextrapips),5)

Else please post the complete cBot code and steps to reproduce the behavior.

Best Regards,

Panagiotis

PanagiotisCharalampous
21 Oct 2019, 10:04

Hi GlenHendriks,

I have not received anything, Can you please try again or post the links here?

raichad001,

Can you also record a video of this behavior?

Best Regards,

Panagiotis

PanagiotisCharalampous
21 Oct 2019, 09:14

Hi zooz911,

Thanks for posting in our forum. I am not sure what kind of help do you need. The messages are clear about what the problem is.

Best Regards,

Panagiotis

PanagiotisCharalampous
21 Oct 2019, 09:12

Hi douglascvas,

To give you an explanation we will need the source code for both the cBot and the Indicator. However, the most common explanation for such cases is that the candles are drawn based on the Bid prices but buy positions are opened based on the Ask prices. Therefore if the spread is high then sometimes the positions might open on places outside of the candle.

Best Regards,

Panagiotis

PanagiotisCharalampous
21 Oct 2019, 09:05

Hi sascha.dawe,

Unfortunately this is not possible. You can only get the total volume for each bar.

Best Regards,

Panagiotis

PanagiotisCharalampous
21 Oct 2019, 09:02

Hi Andy,

Execution issues are always handled by the brokers. Checking execution issues requires access to your trading account information which is only available to your broker. We do not have permission to check through this channel. Therefore you need to contact your broker. If your broker needs assistance in investigation, they will contact our support department directly.

Best Regards,

Panagiotis

PanagiotisCharalampous
21 Oct 2019, 08:40

Hi enoque_santos,

The problem occurs because you are trying to access a property of the object that is returned by the Find() function without checking if the function actually returns a value. For example below

            if (Positions.Find("buyPosition00").Pips >= TakeProfitInPips)
            {
                CloseAllPositions();
            }

To fix this you need to make the relevant checks wherever this is applicable. See below an example

            if (Positions.Find("buyPosition00") != null && Positions.Find("buyPosition00").Pips >= TakeProfitInPips)
            {
                CloseAllPositions();
            }

Best Regards,

Panagiotis