PanagiotisCharalampous
25 Oct 2019, 08:11

Hi Alex,

Thanks for posting in our forum. We have this forum for chatting with other traders. There are also several independent community chats on Telelegram and Discord, you can have a look.

Best Regards,

Panagiotis

PanagiotisCharalampous
25 Oct 2019, 08:08

Hi Vivek,

Can you please send us some troubleshooting information when this happens (Ctrl+Alt+Shift+T). Paste the link to the discussion in the text box as well.

Best Regards,

Panagiotis

PanagiotisCharalampous
25 Oct 2019, 08:05

Hi wefald,

If you want your cBot to run on the same timezone, there is nothing you need to change.

Best Regards,

Panagiotis

PanagiotisCharalampous
24 Oct 2019, 16:36

Hi ildaryakupov,

Please use Suggestions section to post suggestions.

Best Regards,

Panagiotis

PanagiotisCharalampous
24 Oct 2019, 15:56

Hi bishbashbosh,

Thanks for reporting this. We prefer if you can send us the settings file and any custom cBots/Indicators running when this behavior is observed.

Best Regards,

Panagiotis

PanagiotisCharalampous
24 Oct 2019, 11:46

Hi Peter,

We had a look at this issue. The position closed in profit by the strategy provider has been closed on your subaccount as well. Subsequent partial closings of the positions are related balance operations on the strategy provider's and followers accounts which cause equity to equity ratio changes and balance recalculation of the followers positions. In other words, when fees are withdrawn from your account and deposited to your stategy provider's account. then some positions on your account need to close so that the equity to equity ratio is restored.

Best Regards,

Panagiotis

PanagiotisCharalampous
24 Oct 2019, 10:19

Hi Mars,

Unfortunately custom indicators are not available for cTrader Web.

Best Regards,

Panagiotis

PanagiotisCharalampous
24 Oct 2019, 08:29

Hi Peter,

To investigate this issue we will need more information. Please provide us with the following

1. Strategy Name
2. Your broker
3. The trading account you used to follow the strategy
4. The Position Id that has not been closed yet

Best Regards,

Panagiotis

PanagiotisCharalampous
24 Oct 2019, 08:25

Yes correct

PanagiotisCharalampous
24 Oct 2019, 08:21

Hi lanzarote_65,

Thanks for posting in our forum. Can you share with us a short video demonstrating this behavior? Because we cannot reproduce it internally.

Best Regards,

Panagiotis

PanagiotisCharalampous
24 Oct 2019, 08:18

Hi collettnoel,

The volume indicator represents the number of ticks received in each bar.

Best Regards,

Panagiotis

PanagiotisCharalampous
22 Oct 2019, 16:24

Hi FireMyst,

Thanks I got it. It has been forwarded to the product team.

Best Regards,

Panagiotis

PanagiotisCharalampous
22 Oct 2019, 15:45

Hi VFXManagingTrader,

There is no such option. If you want to restrict the people copying your strategy, you can hide it and use an invitation link

Best Regards,

Panagiotis

PanagiotisCharalampous
22 Oct 2019, 15:37

Hi VFXManagingTrader,

Yes they have.

Best Regards,

Panagiotis

PanagiotisCharalampous
22 Oct 2019, 15:33

Hi VFXManagingTrader,

Yes no live accounts follow your strategy, only demo accounts.

Best Regards,

Panagiotis

PanagiotisCharalampous
22 Oct 2019, 15:25

Hi VFXManagingTrader,

To receive any fees, live accounts need to start following your strategy.

Best Regards,

Panagiotis

PanagiotisCharalampous
22 Oct 2019, 15:20 ( Updated at: 21 Dec 2023, 09:21 )

Hi VFXManagingTrader,

Thanks. There is no live account following your strategy so you should not expect any fees to be deposited into your account.

Best Regards,

Panagiotis

PanagiotisCharalampous
22 Oct 2019, 15:10

Hi VFXManagingTrader,

Thanks for posting in our forum. Can you please post more information? Which is your strategy? What money do you expect to be credited?

Best Regards,

Panagiotis

PanagiotisCharalampous
22 Oct 2019, 14:55

Hi Mars,

You can easily program this into a custom Indicator.

Best Regards,

Panagiotis

PanagiotisCharalampous
22 Oct 2019, 14:32

Hi Mars,

Thanks for posting your suggestion. This will be available in cTrader Desktop v3.7.

Best Regards,

Panagiotis