PanagiotisCharalampous
05 Jun 2020, 08:16

Hi Mario,

See below an example

var lastBuy = History.Where(x => x.TradeType == TradeType.Buy).Last();

Best Regards,

Panagiotis 

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PanagiotisCharalampous
05 Jun 2020, 08:13

Hi trixum,

Please note that this is just a community of users and not an official support channel. We do not provide official support to traders as they are not our direct clients therefore there is no escalation process. If you want to submit an official complaint, you need to talk to your broker with whom you have a direct relationship.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
05 Jun 2020, 08:09

Hi trixum,

The EULA says that fees are charged when the sub account stops copying the strategy. There is no distinction between who initiated the stop. Also your account is protected by a high watermark. Therefore there is no way for performance fees to be double charged. The fee collection period is just an arbitrary setting and what you describe can happen no matter when the fees are collected. They can be collected at thirty days and then the strategy to run into a loss. At last, it is your own decision to start following the strategy provider again. if you are not happy from the fact that a strategy provided has stopped the strategy and collected fees for profits generated up to that point, nobody forces you to follow him again.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
04 Jun 2020, 10:05

Hi rbpmforex,

Can you confirm you tried these clean installation instructions and that you carried out all steps from clean installation procedure including deleting %USERPROFILE%\AppData\Local\Apps\2.0 folder?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
04 Jun 2020, 08:57

Hi marco,

The lines will be added in a future update of the application.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
04 Jun 2020, 08:52

Hi hsdai,

Performance fees are paid one month after the copier starts copying your strategy.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
04 Jun 2020, 08:51

Hi eofe,

Backtesting is a sequential single threaded process so it doesn't really benefit from multicore processors. Hence there is no simple way to increase your CPU utilization.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
04 Jun 2020, 08:48

Hi Yuval,

When more history is loaded on the chart then all indicators are refreshed. So I don't think the order of loading will affect anything.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
04 Jun 2020, 08:42

Hi ergun,

There is nothing specific on this. cBots and indicators are typical .Net projects so general best programming practices should be followed.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
04 Jun 2020, 08:40

Hi trixum,

There is no specific question in that post. What reply do you expect? The fee payment conditions are clearly described in our EULA.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
03 Jun 2020, 16:46

Hi trader.andyng,

Thanks, can you please try a clean installation and let us know if this resolves the problem?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
03 Jun 2020, 16:43

Hi again,

We received your latest troubleshooting information and we managed to reproduce the issue. We are working on a fix.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
03 Jun 2020, 16:40

Hi trader.andyng,

Can you please provide more information about this issue e.g. some screenshots or the error messages you receive?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
03 Jun 2020, 16:14

Hi Marco, 

Unfortunately cTrader Web does not support custom indicators. You can consider using cTrader Desktop on your Mac using Parallels Desktop or some other virtualization technology.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
03 Jun 2020, 16:04

Hi iucpxleps,

You can use the built-in HasCrossedAbove() and HasCrossedBelow()  methods that allow you to check for a crossover for a defined number of bars in the past.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
03 Jun 2020, 14:56

Hi John,

Unfortunately this information is not available through cTrader Automate API.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
03 Jun 2020, 10:11 ( Updated at: 21 Dec 2023, 09:22 )

Hi Yuval,

Was that because my 'Enable Email' checkbox was unchecked?

Yes this is correct. Usually the settings for gmail are the following ones

Best Regards,

Panagiotis 

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PanagiotisCharalampous
03 Jun 2020, 10:03

Hi zenirofx,

Can you please send us some troubleshooting information the next time this happens? To do so just press Ctrl+Alt+Shift+T when inside cTrader, paste a link to this discussion in the text box and press submit.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
03 Jun 2020, 09:11

Hi YrpWayne,

Creating custom Bars objects is not supported at the moment. We have plans to add Renko data sources in a future release but this will not be included in the next couple of versions yet.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
03 Jun 2020, 08:41

Hi Vivek,

You can check this thread, it might be helpful for you.

Best Regards,

Panagiotis 

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