PanagiotisCharalampous
19 Aug 2020, 08:11

Hi Jude,

Are you running any custom indicators/cBots on cTrader?

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
18 Aug 2020, 11:03

Hi 1222Ht,

We received your troubleshooting information. It seems you are using some custom indicators that are causing this behavior. You need to provide us with your indicators to check further what is causing the issue. 

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
18 Aug 2020, 09:39

Hi ergun,

If they are different accounts then there is a possibility to receive a different price stream. You need to talk to IC Markets regarding this.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
18 Aug 2020, 09:07

Hi ergun,

You did not answer my question. Is this the same account? Can please take screenshots showing that there are different charts on the same account? Make the account number visible.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
18 Aug 2020, 07:45

Hi fcarabat,

If you are sure that the error is caused by the indicator, then you should contact the indicator's developer.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
18 Aug 2020, 07:43

Hi ergun,

Do you use the same broker and account in both cases?

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
18 Aug 2020, 07:37

Hi Lukasz,

Most probably the problem is that you print the indicator's last value on bar opening. The indicator's value will probably change until the bar closes. If you want to compare finalized values, you should check Last(1).

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
18 Aug 2020, 07:33

Hi James,

Yes you can. Color options are saved in templates. You can save your Color Options in a template and make this template, the default template.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
17 Aug 2020, 17:18

Hi a.lombardi72,

Please make sure you are using your broker's cTrader.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
17 Aug 2020, 17:17

Hi heychirag,

We do not see any problem with the current approach at the moment. If you think it would be useful, post a suggestion and if it gets enough votes the product team will consider it.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
17 Aug 2020, 17:08

Hi bienve.pf,

The reason it doesn't move is because the retrieved bars are consist of completed bars. So you get the completed bar of the specific date. The price will change as soon as the date changes. There is a similar discussion about this here.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
17 Aug 2020, 17:01

Hi bienve.pf,

I checked this and seems to work fine for me. Can you provide me with an example?

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
17 Aug 2020, 16:51

Hi simongoldstone,

Unfortunately this information is not available through Open API.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
17 Aug 2020, 16:50

Hi 1222Ht,

Please send us troubleshooting information the next time this happens (Ctrl+Alt+Shift+T and paste the link to this discussion in the text box).

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
17 Aug 2020, 16:46

Hi Sam,

Can you explain what is the problem?

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
17 Aug 2020, 16:44

Hi heychirag,

It is designed this way to allow partial closing of positions.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
17 Aug 2020, 09:26

Hi RobertoBattiston,

You can change the font size in Settings > General.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
17 Aug 2020, 09:21

Hi ferran586,

No there is no such window like this in cTrader at the moment.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
17 Aug 2020, 09:00

Hi guspiccinini,

Can you reproduce this behavior consistently? If yes, can you record a video demonstrating this behavior? We tried several times to reproduce this without success.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
17 Aug 2020, 08:52

Hi karopega,

IC Markets cTrader has been already updated to 3.8. If you still see 3.7, try restarting your cTrader.

Best Regards,

Panagiotis 

Join us on Telegram