PanagiotisCharalampous
05 Mar 2021, 08:46

Hi AhmedMoh181099,

Can you please provide more information about the problem? Can you provide us some examples of the issue so that we can understand what you are looking at?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
05 Mar 2021, 08:43

Hi christian28071,

Can you please send us some troubleshooting when this happens? Press Ctrl+Alt+Shift+T, paste the link to this discussion in the text box and press Submit.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
05 Mar 2021, 08:27

Hi marian.kosa,

On which symbol do you run this? Is the volume appropriate? Do you get any messages in the log?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
05 Mar 2021, 08:24

Hi balnet,

Yes this is possible but you will need to become a client of Spotware to achieve this and pay the relevant fee.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
05 Mar 2021, 08:22

Hi arunsub321,

You will need to program a cBot to achieve this. If you don't know how to do it, you can consider posting a Job.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
05 Mar 2021, 08:19

Hi s1.dasher1,

Can you provide more information about issues? You need to tell us the strategies, your broker, your account number and provide some screenshots showing that the trades have not been copied.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
04 Mar 2021, 16:53

Hi marian.kosa,

To assist you further, please provide us with the complete cBot code and exact steps to reproduce this behavior.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
04 Mar 2021, 14:51

Hi intraflay,

Can you please post a full screenshot of the cTrader window? I need to see the complete information of your cTrader instance. Unfortunately this issue might happen, when there are data inconsistencies between the timeframes e.g. bars missing, causing the bars to shifted left or right. There is not much we can do if this is the case

Best Regards,

Panagiotis 

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PanagiotisCharalampous
04 Mar 2021, 12:01

Hi VolveFX,

This is in our plans for a future update of the applications.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
04 Mar 2021, 12:01

Hi VolveFX,

This is in our plans for a future update of the applications.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
04 Mar 2021, 08:48

Hi Noppanon,

This information is not available in cTrader Automate API.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
04 Mar 2021, 08:43

Hi aayzenband,

These options are available only in cTrader v4.0. If your broker still has 3.8 you can find them here and they work only for Linked Charts.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
04 Mar 2021, 08:37

Hi 1007101,

cTrader backtesting is very reliable. You can confirm it by testing your cBot on a demo account and then verifying the trades on backtesting. If your results are very different between the two bots, then first thing you should look into is your bots code. Probably there is an issue in one of the two, or both of them.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
04 Mar 2021, 08:32

Hi yomm0401,

If you are looking for a setting to change the daily bars start time, then there isn't one available. Daily bars start at a specific time. If you want to program a custom data source that would use daily start time + a fixed time span then I think you can program that.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
04 Mar 2021, 08:27

Hi Tengu,

Only IC Markets can change the cTrader ID of your account. You need to go back to them and ask them to do so.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
04 Mar 2021, 08:24

Hi intraflay,

I tried this and looks fine to me

Can you try scrolling back the chart so that all the h1 data is loaded? Let me know if this fixes the issue

Best Regards,

Panagiotis 

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PanagiotisCharalampous
03 Mar 2021, 16:48

Hi intraflay,

Could you share some screenshots of what you are looking at? Make sure we can see the broker, symbol and timeframe.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
03 Mar 2021, 16:39

Hi RobertT,

Thanks for reporting this. Our team is aware of the issue and working on fixing it.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
03 Mar 2021, 14:17

Hi quannq95,

Thanks for reporting this. Our team is investigating this issue.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
03 Mar 2021, 12:58

Hi yuval.ein,

No this should not affect it. Probably the broker has disabled cTrader Copy.

Best Regards,

Panagiotis 

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