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PanagiotisCharalampous
23 Aug 2021, 11:27
Hi djsjross,
Please perform a hard refresh (Ctrl+F5) and try again. If the issue persists, please record a video with your steps and send it to us at community@spotware.com.
Best Regards,
Panagiotis
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PanagiotisCharalampous
23 Aug 2021, 11:26
Hi uzairmaster97,
If you need custom development services, you can contact a Consultant.
Best Regards,
Panagiotis
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PanagiotisCharalampous
23 Aug 2021, 11:26
Hi J.Frindt,
It seems like positions are closed, not opened. It looks like a stop out to me. Please check it with your broker.
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Panagiotis
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PanagiotisCharalampous
23 Aug 2021, 11:25
Hi ctid4533043,
Can you please provide a complete screenshot of cTrader Web including the symbol, timeframe and indicator name so that we can investigate further?
Best Regards,
Panagiotis
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PanagiotisCharalampous
23 Aug 2021, 11:24
Hi ninsonphilip2,
Please share your source code so that we can help you further.
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Panagiotis
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PanagiotisCharalampous
23 Aug 2021, 11:24
Hi simonsaunders7,
Can you please elaborate on your problem? Why do you think there is a delay?
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Panagiotis
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PanagiotisCharalampous
23 Aug 2021, 11:23
Hi TheMC,
I am not sure I understand the problem. Could you please elaborate with some screenshots?
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Panagiotis
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PanagiotisCharalampous
23 Aug 2021, 11:22
Hi symfractal,
Regarding the first part of your post, please post a suggestion in the Suggestions section.
For the second part, please send us some troubleshooting information (Ctrl+Alt+Shift+T) the next time this happens, so that we can investigate further.
Best Regards,
Panagiotis
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PanagiotisCharalampous
23 Aug 2021, 10:26
Hi Neilsh,
The last report we received from you contained a lot of custom cBots running. Please reproduce the issue with no cBots running and send us again a troubleshooting report so that we can check again.
Best Regards,
Panagiotis
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PanagiotisCharalampous
23 Aug 2021, 10:15
Hi Thi,
Please make sure you are using your broker's mobile application and not Spotware cTrader Beta.
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Panagiotis
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PanagiotisCharalampous
19 Aug 2021, 14:46
Hi marlonb,
The equation used for calculating the ROI is here. Some traders take advantage of the fact that some brokers allow trading with low balance and high leverage and make extremely risky trades, achieving such ROI levels. You should always check the strategy provider's balance to understand if he is inflating his/her ROI intentionally.
Best Regards,
Panagiotis
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PanagiotisCharalampous
19 Aug 2021, 14:41
Hi J.Frindt,
cTrader does not open positions by itself in any case. Were you running a cBot? Can you please provide more information, like some screenshots of the trades?
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Panagiotis
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PanagiotisCharalampous
19 Aug 2021, 14:30
Hi J,
Make sure you are using your broker's cTrader application and not Spotware cTrader Beta.
Best Regards,
Panagiotis
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PanagiotisCharalampous
18 Aug 2021, 14:09
Hi Lisa,
This probably happens because of currency conversions. The position's P&L is converted to your account's currency based on the conversion rate of the backtesting's last date. Hence moving the end date back and forth can cause positions having slightly different P&L, resulting to a different overall performance for your execution.
Best Regards,
Panagiotis
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PanagiotisCharalampous
18 Aug 2021, 14:04
Hi salehzadam,
You can zoom out and drag the time counter to the left so that you can see more future dates.
Best Regards,
Panagiotis
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PanagiotisCharalampous
18 Aug 2021, 10:07
Hi Neilsh,
Can you please confirm that there is no custom indicator being used when this happens?
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Panagiotis
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PanagiotisCharalampous
18 Aug 2021, 09:52
Hi Neilsh,
If there are no indicators or cBots running when you experience this problem, please send us some troubleshooting information while providing the link to this discussion in the relevant text box.
Best Regards,
Panagiotis
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PanagiotisCharalampous
18 Aug 2021, 08:10
Hi Mustafa,
Yes this is possible.
Best Regards,
Panagiotis
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PanagiotisCharalampous
18 Aug 2021, 08:09
Hi dean_trades,
We do not have plans to change the designed functionality at the moment, since this might have serious consequences e.g. resulting to non valid SLs and TPs and leaving the position unprotected.
Best Regards,
Panagiotis
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PanagiotisCharalampous
23 Aug 2021, 11:28
Hi ctid3999979,
cTrader does not support C# 6.0 and this feature at the moment.
Best Regards,
Panagiotis
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