PanagiotisCharalampous
01 Nov 2021, 09:18

Hi zytotoxiziteat,

There is a difference because the D1 candle opens on the 19/10 and colses on the 20/10. The high peak happens on the 20th but the D1 candle displays the opening time. If you don't want your candles to span through two days, just use UTC+3.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
01 Nov 2021, 09:12

Hi to both,

Can you please send us troubleshooting information the next time this happens? To do so, press Ctrl+Alt+Shift+T, paste the link to this discussion in the text box that will pop up, and press Submit.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
01 Nov 2021, 09:06

Hi TradesLikeASir,

You should report this to myfxbook.com.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
27 Oct 2021, 07:58

Hi xabbu,

There is no option at the moment on the server side. If you need to keep and modify information about positions, you need to develop something on your side e.g. keep the information in memory or a file.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
26 Oct 2021, 14:14

Hi Alex,

You need to contact your broker regarding this.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
26 Oct 2021, 08:57

Hi,

No, if your broker uses different symbol names, then we cannot guarantee that trades will be copied.

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Panagiotis 

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PanagiotisCharalampous
26 Oct 2021, 08:13

Hi there,

The easiest solution would be to use the same broker as your strategy provider.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
25 Oct 2021, 14:51

Hi Mustafa,

No this is not possible at the moment. It will be available in one of the future updates.

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Panagiotis 

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PanagiotisCharalampous
25 Oct 2021, 10:34

Hi gnsmaciej,

Can you please let us know your broker? Also make sure your phone is not on "saving energy" mode.

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Panagiotis 

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PanagiotisCharalampous
25 Oct 2021, 08:09

Hi urai2020,

You need to check with IC Markets if this account has been linked to the correct cTrader ID.

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Panagiotis 

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PanagiotisCharalampous
22 Oct 2021, 07:51

Hi Victor,

Do you run any cBots or custom indicators? If not, please send us some troubleshooting information the next time this happens. To do so, please press Ctrl+Alt+Shift+T, paste the link to this discussion in the textbox and press submit.

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Panagiotis 

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PanagiotisCharalampous
20 Oct 2021, 16:42

Hi socialmetricatrading,

Can you please advise which keyboard are you using?

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Panagiotis 

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PanagiotisCharalampous
20 Oct 2021, 16:25 ( Updated at: 21 Dec 2023, 09:22 )

Hi emmasystems,

Here you go

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Panagiotis 

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PanagiotisCharalampous
20 Oct 2021, 07:58

Hi Shelly,

It would be better to post suggestions in the Suggestions section, so that they can be considered by the product team.

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Panagiotis 

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PanagiotisCharalampous
19 Oct 2021, 14:25 ( Updated at: 21 Dec 2023, 09:22 )

Hi Johannes,

You can disable this through the Settings. See below

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Panagiotis 

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PanagiotisCharalampous
19 Oct 2021, 12:52

Hi,

Here it is

Best Regards,

Panagiotis 

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PanagiotisCharalampous
18 Oct 2021, 08:49

Hi Romain,

There is no such option at the moment.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
18 Oct 2021, 08:48

Hi genarellis,

Check this thread, it should be helpful.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
15 Oct 2021, 08:52

Hi lucasventuri,

Check this indicator

Best Regards,

Panagiotis 

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PanagiotisCharalampous
15 Oct 2021, 08:05

Hi sriram,

Symbols are added by brokers. Please talk to your broker.

Best Regards,

Panagiotis 

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