PanagiotisCharalampous
10 Nov 2021, 15:18

Hi Rob,

It might take some time but there is a workaround for this. Just follow the steps below

1. Go to a standard candlestick chart.
2. Right click on chart > Viewing Options and disable the Deal Map.
3. Go back to Renko.

The deals should be shown now

Best Regards,

Panagiotis 

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PanagiotisCharalampous
10 Nov 2021, 14:59

Hi kojomidoji,

Please share your cBot's code so that we can have a look. 

Best Regards,

Panagiotis 

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PanagiotisCharalampous
10 Nov 2021, 12:30

Hi m4trader4,

cTrader applications do not connect to the server but to to a network of proxies around the world, depending on the location of the end user. Then proxies are connected to the server through a tunneled connection. This setup offers better security and performance. Hence what you see on cTrader is a) the latency between your client application and the proxy 2)  The total latency between the application and the server, which is the sum of the client to proxy and proxy to server latencies. 

Best Regards,

Panagiotis 

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PanagiotisCharalampous
10 Nov 2021, 12:09

Hi m4trader4,

You do not have direct access to the server, you can only connect to proxies. So I am not sure how will this info help. Also we cannot provide the server ip for security reasons. You can see the relevant latency info through cTrader.

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Panagiotis 

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PanagiotisCharalampous
10 Nov 2021, 11:30 ( Updated at: 21 Dec 2023, 09:22 )

Hi m4trader4,

You can find the connected proxy host name in Settings > FIX API. See below

Best Regards,

Panagiotis 

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PanagiotisCharalampous
10 Nov 2021, 07:55

Hi al-n,

Yes this is possible.

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Panagiotis 

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PanagiotisCharalampous
09 Nov 2021, 11:26

Hi phill.beaney,

There is a known issue with Intel drivers. Can you please check this post in case it helps you?

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Panagiotis 

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PanagiotisCharalampous
09 Nov 2021, 09:54

Hi phill.beaney,

Can you please advise what graphics card you are using? If possible, please post a screenshot from your Device Manager's Display Adapters section.

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Panagiotis 

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PanagiotisCharalampous
09 Nov 2021, 08:08

Hi stephclarke10,

It is better to talk to your broker regarding execution issues. They have all the information to explain what happened.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
09 Nov 2021, 08:06

Hi flowanger,

If you are looking for the Desktop add on, check here.

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Panagiotis 

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PanagiotisCharalampous
08 Nov 2021, 15:21

Hi Amine_Bachouti,

There is nothing we can do to fix it, since the problem is not caused by cTrader but by your graphics card drivers. Please make sure that you have read the thread quoted above and that you have updated your graphics card drivers.

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Panagiotis 

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PanagiotisCharalampous
08 Nov 2021, 15:17

Hi Quant_Vs_Market,

If you are using limit orders or any other logic that depends on tick data information for execution, it is not advisable to use any datasource other than tick data. The resuls will be inacurrate no matter what convention we use for the execution. 

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Panagiotis 

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PanagiotisCharalampous
08 Nov 2021, 08:27

Hi noppanon,

Please skip the following part of the code during backtesting and let us know if this resolves the issue

                while (bars.OpenTimes[0] > Bars.OpenTimes[0])
                    bars.LoadMoreHistory();

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Panagiotis 

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PanagiotisCharalampous
08 Nov 2021, 08:22

Hi Quant_Vs_Market,

Can you please provide us with the cBot source code? Please also check if this happens when backtesting using tick data instead.

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Panagiotis 

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PanagiotisCharalampous
08 Nov 2021, 08:17

Hi mohsabry.ms,

Here you go

var netProfit = History.Where(trade => trade.Label == "sell_today").Sum(trade => trade.NetProfit);

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Panagiotis 

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PanagiotisCharalampous
05 Nov 2021, 14:53

Hi Justine,

As per the message you receive, some indicators are not appropriately coded and cause serious degradation of performance to cTrader. Unfortunately we cannot allow those indicators to continue running, since they serously affect the stability of the platform. You should reach out to the indicator developer to fix the issue.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
04 Nov 2021, 14:34

Hi to both,

Thanks for reporting this problem. We will fix it.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
04 Nov 2021, 14:33

Hi xabbu,

Unfortunately a single line of code is not enough for us to reproduce the problem. You can also check your broker to identify execution issues.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
04 Nov 2021, 14:23

Hi xabbu,

Can you share your cBot code?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
04 Nov 2021, 10:42

Hi xabbu,

Yes we did, thank you!

Best Regards,

Panagiotis 

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