PanagiotisCharalampous
26 Nov 2023, 07:55

RE: Same here! I've noticed too

firemyst said: 

And have posted about it previously, but nobody from @Spotware has responded nor addressed the issue:

 

https://ctrader.com/forum/calgo-support/41630

 

 

AFAIK this has been fixed. Do you still experience this?

PanagiotisCharalampous
26 Nov 2023, 07:53

Backtest indicator value different to cBot indicator value just after 00:00 UTC

Hi attila2k1,

Your problem here is that you are printing the indicator value on the opening of the bar. The values of the indicator might change by the time the bar is closed, hence cause such discrepancies. 

Best regards,

Panagiotis

PanagiotisCharalampous
26 Nov 2023, 07:47

Reply to: Help me

Hi there,

Unfortunately your request is not clear. Can you elaborate on what you are trying to do?

Best regards,

Panagiotis

PanagiotisCharalampous
26 Nov 2023, 07:43 ( Updated at: 21 Dec 2023, 09:23 )

Reply to: pip scale?

Hi there,

Pip position is set by the broker and differ from broker you broker. You can find the symbol's pip position in the active symbol panel

Best regards,

Panagiotis

PanagiotisCharalampous
26 Nov 2023, 07:39

Reply to: Getting unusual trades while: Trying to open trade in each change in candle colour.

Hi there,

You should implement your trading logic using the last closed bar and not the current bar i.e. use Last(1) and not Last(0). Usually on the opening of the bar both close and open prices are the same.

Best regards,

Panagiotis

PanagiotisCharalampous
25 Nov 2023, 06:15

Reply to: date block on ctrader web

Hi there,

It's a known problem, the team is investigating.

Best regards

Panagiotis

PanagiotisCharalampous
25 Nov 2023, 06:13

Reply to: Chart.DrawStaticText

Hi there,

Try something like this

          Chart.DrawStaticText("INFO"," info "+infoX +Environment.NewLine +  info2 "+infoY  ,VerticalAlignment.Bottom, HorizontalAlignment.Right,Color.Lime);

Regards,

Panagiotis

PanagiotisCharalampous
24 Nov 2023, 15:00

Reply to: bug

Hi there,

Can you be more specific about the problem? Can you record a video? Did you try restarting your browser?

Best regards,

Panagiotis

PanagiotisCharalampous
24 Nov 2023, 06:37

Reply to: FF not working properly with renko

Hi there,

There is no ETA for this at the moment.

Best regards,

Panagiotis

PanagiotisCharalampous
23 Nov 2023, 07:01 ( Updated at: 21 Dec 2023, 09:23 )

RE: RE: Reply to: Total ROI and Monthly ROI is incorrect

bru.bartalotte said: 

PanagiotisCharalampous said: 

Hi there,

It seems you have made deposits as well while in drawdown which explains the negative profit.

Best regards,

How does a withdrawal and deposit explain a loss of -46%, if withdrawal and deposit are not losses?

 That's what I said, at no point did I lose -46% of my account, that's why I'm trying to correct this result.

 Generally the results are similar to Myfxbook and you can see that this month the difference was huge and all because there were withdrawals and deposits?

Hi there,

Because a deposit can hide a loss. Deposits and withdrawals are not considered when calculating ROI. You can read how ROI is calculated here

https://help.ctrader.com/ctrader-copy/roi-calculation/

PanagiotisCharalampous
22 Nov 2023, 14:15

RE: RE: Can't route request (again)

mr.Gekko said: 

PanagiotisCharalampous said: 

Hi there,

Please try live.tools4b.1001580

Best regards,

Panagiotis

It works. Thank you. Is there a way to figure thisone out myself?

The cTrader application shows incorrect values, but I was wondering if the correct connection data can be found somewhere else.

Unfortunately no, we are looking at the issue

PanagiotisCharalampous
22 Nov 2023, 14:15

RE: RE: Can't route request (again)

mr.Gekko said: 

PanagiotisCharalampous said: 

Hi there,

Please try live.tools4b.1001580

Best regards,

Panagiotis

It works. Thank you. Is there a way to figure thisone out myself?

The cTrader application shows incorrect values, but I was wondering if the correct connection data can be found somewhere else.

Unfortunately no, we are looking at the issue

PanagiotisCharalampous
22 Nov 2023, 12:53 ( Updated at: 21 Dec 2023, 09:23 )

Reply to: Total ROI and Monthly ROI is incorrect

Hi there,

It seems you have made deposits as well while in drawdown which explains the negative profit.

Best regards,

PanagiotisCharalampous
22 Nov 2023, 12:51

Reply to: Can't route request (again)

Hi there,

Please try live.tools4b.1001580

Best regards,

Panagiotis

PanagiotisCharalampous
22 Nov 2023, 12:51

Reply to: Can't route request (again)

Hi there,

Please try live.tools4b.1001580

Best regards,

Panagiotis

PanagiotisCharalampous
22 Nov 2023, 09:49

Reply to: Total ROI and Monthly ROI is incorrect

Hi there,

Can you explain to us why you thing the ROI is wrong? Please note that myfxbook.com is showing account growth and not ROI. These two metrics are not the same

Best regards,

Panagiotis

PanagiotisCharalampous
22 Nov 2023, 09:39 ( Updated at: 21 Dec 2023, 09:23 )

Reply to: How to use WPF sample project to connect

Hi there,

When you run the project from Visual Studio, it will ask you to provide this information.

Provide it and you can proceed

Best regards,

PanagiotisCharalampous
21 Nov 2023, 14:01

Reply to: Server Error when trying to get new access token

Hi there,

Thanks for reporting this issue. Our team is investigating.

Best regards,

Panagiotis

PanagiotisCharalampous
21 Nov 2023, 13:46

Reply to: No options for price alerts on shared account

Hi there,

Can you please provide exact steps how to reproduce the issues you are facing?

Best regards,

Panagiotis

PanagiotisCharalampous
21 Nov 2023, 13:45

Reply to: Spotware Demo Account 1:500 Insufficient Funds

What is the size of the position you are trying to open and what is the free margin? If you share some screenshots with the position size, the free margin, the margin level and any other useful information then it would be easier to understand what you are doing