PanagiotisCharalampous
18 Apr 2024, 06:00

RE: RE: Application not showing bots and indicators

caputojr said: 

PanagiotisCharalampous said: 

Hi there,

If the issue persists please send us some troubleshooting info and quote the link to this discussion.

Best Regards,

Panagiotis 

 

Hi @Panagiotis,

Thank you for your prompt reply. I will submit as the issue is still here. Also, the app has been very slow this week which is annoying trading like that. 

• Indicators in new chart shifted not updated once you change the timeframe;
• Platform freezing;
• Sync drawings not working for all my windows;
• Unable to see indicators and bots (already mentioned);
• Platform closing for no reason;
• Orders not been placed as you click to button.

I have checked my connection and also opened MT5 to see if it is my computer but everything is running seamless.

 

Thank you

Thanks, let us know when you have done it so that we can check

PanagiotisCharalampous
18 Apr 2024, 05:58

Hi there,

It works fine for me. Check your Automate tab in case there is any useful information there.

Best regards,

Panagiotis

PanagiotisCharalampous
17 Apr 2024, 06:04

RE: RE: Backtesting tab missing

deepnet44 said: 

PanagiotisCharalampous said: 

Hi there,

Backtesting is not available at the moment. It will be added in an upcoming update.

Best regards,

Panagiotis

Sounds good. What‘s the timing for the update?

We do not have an ETA at the moment

PanagiotisCharalampous
17 Apr 2024, 06:04

Hi there,

If the issue persists please send us some troubleshooting info and quote the link to this discussion.

Best Regards,

Panagiotis 

PanagiotisCharalampous
17 Apr 2024, 06:02

Hi there,

The issue you are trying to describe is not very clear to me. Can you please share some screenshots or videos allowing us to see what you are looking at?

Best regards,

Panagiotis

PanagiotisCharalampous
17 Apr 2024, 05:59

Hi there,

You have not posted any code.

Best regards,

Panagiotis

PanagiotisCharalampous
16 Apr 2024, 08:16

RE: RE: Heiken Ashi Candles

gbg561 said: 

firemyst said: 

Because that appears to be a custom indicator you are using… if you know how, you need to import them into your project or add them as a reference in Visual Studio.

Hi firemyst,

Thanks for your reply.

I am new to this, how would I import tem into my project?

Many thanks

Gary

Why do you need to use the custom indicator and not use the built in heikin ashi candles instead?

PanagiotisCharalampous
16 Apr 2024, 08:15

RE: platform tab is not visible on my screen

luctimmermans said: 

I have the same problem, Any solutions yet?

 

You need to provide more information about the problem. Please share a video/screenshots demonstrating what the issue is.

Best regards,

Panagiotis

PanagiotisCharalampous
16 Apr 2024, 06:48

Hi there,

No this is not possible in cTrader Desktop.

Best regards,

Panagiotis

PanagiotisCharalampous
16 Apr 2024, 05:46

RE: RE: RE: RE: RE: RE: RE: RE: RE: Converting to deposit currency

ctid4921325 said: 

PanagiotisCharalampous said: 

ctid4921325 said: 

PanagiotisCharalampous said: 

ctid4921325 said: 

PanagiotisCharalampous said: 

ctid4921325 said: 

In the meantime, does any one know the easiest way to get the exchange rate between quote currency and deposit currency so I can do my own calc and not get blocked by asset converter?

 

 

Hi there,

The issue was reproduced and will be fixed in an upcoming update.

Best regards,

Panagiotis

spectacular, thanks so much!  Is there away i can work around this in the mean time?

Unfortunately there is no easy workaround

fair enough, do you have an idea how far out the update is?

Unfortunately I do not have an ETA for the update

Hi Panagiotis,  just checking back in and see if there's any sign of this update been released soon, or if you know when? 

 

thanks, Glenn

Hi Glenn,

It will be released soon but I do not have a date to provide unfortunately.

Best regards,

Panagiotis

PanagiotisCharalampous
16 Apr 2024, 05:43

Hi there,

If the issue persists please send us some troubleshooting info and quote the link to this discussion.

Best Regards,

Panagiotis 

PanagiotisCharalampous
16 Apr 2024, 05:41

Hi ncel01,

No the form is modal. You would need you use your own solution to avoid this.

Best regards,

Panagiotis

PanagiotisCharalampous
16 Apr 2024, 05:36

RE: RE: Indicators reload multiple times?

matcwhite said: 

PanagiotisCharalampous said: 

Dear Matt,

Please provide us with the exact steps you follow to reproduce this behavior so that we can explain what happens. If you can record a video, it would be helpful.

Best regards,

Panagiotis

 

 

Here you go. the indicator is a simple EMA. When switching timeframes, sometimes it reloads itself 3 times, sometimes 2, sometimes just once.

https://file.io/P5aP60O0yr4K

Very curious to understand what's going on :)

Thanks,

Mat

 

 

Hi Mat,

Unfortunately the link you provided is not accessible.

Best regards,

Panagiotis

PanagiotisCharalampous
16 Apr 2024, 05:34

RE: RE: Why are my controls being reset when starting cBot instance on another symbol?

krsnv said: 

PanagiotisCharalampous said: 

Hi there,

Please share your code and exact steps to reproduce this problem.

Best regards,

Panagiotis

Hi, any ideas?

Hi there, 

This happens because all the controls belong to the same group name. Try something like this

        var limitRadioButton = new RadioButton
        {
            Text = "Limit",
            IsChecked = true,
            GroupName = "OrderType" + InstanceId,
            Margin = 10,
        };

Best regards,

Panagiotis

PanagiotisCharalampous
15 Apr 2024, 11:14

RE: Issue with Windows 11 Pro

Waxy said: 

Hello Panagiotis,

This doesn't seem to address the inconsistencies between the different Windows versions, it shouldn't crash this way.

Besides, is there other way to put this control above the ask line besides negative margin? I will try with Canvas Top/Bottom and get back when I'm able to test it.

I have seen other size and margin inconsistencies that are not using negative margins, if possible to replicate I'll attach it here.

Thanks for your reply.

Regards,

Hi Waxy,

The inconsistency is in the behavior of the OS, not of cTrader. The one version supports negative numbers, the other does not. We can't do something about this at the moment except of also disabling the option for the one that works, for the sake of consistency. You should use the y parameter to place the control where you need it.

Best regards,

Panagiotis

PanagiotisCharalampous
15 Apr 2024, 08:05

Hi there,

There is no such option at the moment.

Best regards,

Panagiotis

PanagiotisCharalampous
15 Apr 2024, 06:59

Hi there,

The issue is a result of using negative values Thickness

Margin = new Thickness(0, -22, 0, 0)

Please use positive or zero values only.

Best regards, 

Panagiotis

PanagiotisCharalampous
15 Apr 2024, 06:05

Hi all,

We managed to reproduce the problem and it will be fixed in an upcoming release of cTrader.

Best regards,

Panagiotis

PanagiotisCharalampous
14 Apr 2024, 08:20

Hi there,

No there isn't

Best regards,

Panagiotis

PanagiotisCharalampous
14 Apr 2024, 08:18

RE: RE: Funds withdrawal to standard bank Iban

Shares4UsDevelopment said: 

PanagiotisCharalampous said: 

Hi there,

We can't do this since the funds are not actually held by cTrader but by your broker.

Best regards,

Panagiotis

you can add the functionality and let the broker decide if he wants to implement it.
Most professional traders have some sort of rules about withdrawals and can benefit from automating it.

We can't because there is nothing related to this in cTrader. If the broker wants to give you access to their deposit/withdawal workflow, they can do it through their own APIs

Best regards,

Paangiotis