PanagiotisCharalampous
18 Nov 2020, 11:15

Hi mohzisss,

Check here on how to remove funds from your copy trading account.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
18 Nov 2020, 11:09 ( Updated at: 21 Dec 2023, 09:22 )

Hi ideawebsiteir,

Just go to History > Statement and export to Excel or HTML

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Panagiotis 

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PanagiotisCharalampous
18 Nov 2020, 10:07

Hi alex_mihail,

We have investigated this and we could not reproduce this error. Could you please provide more information on how to reproduce this problem? When does this happen? Are there any specific steps?

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Panagiotis 

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PanagiotisCharalampous
18 Nov 2020, 08:21

Hi hgrams,

Your broker can change the cTrader ID to which an account is linked, as well as delete a cTrader ID from their back end systems. If they don't know how to do it, they should contact our support.

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Panagiotis 

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PanagiotisCharalampous
18 Nov 2020, 08:16

Hi Ashot,

Thanks for your suggestions. The next update of cTrader will feature some improvements regarding this aspect. Stay tuned!

Best Regards,

Panagiotis 

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PanagiotisCharalampous
18 Nov 2020, 08:07

Hi trdrn,

You cannot have two subaccounts following the same strategy under the same account. To achieve this, you will need to create a new account and start following the strategy from that account as well.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
17 Nov 2020, 15:09

Hi tperalta82,

This happens due to equity to equity calculation of the positions. If the follower's account has a smaller balance that the strategy provider, then the initial position volume is rounded up. Hence when strategy modified, the equity to equity volume does not change. Try following the strategy with the same balance as the strategy provider and you will realize that it works fine.

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Panagiotis 

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PanagiotisCharalampous
17 Nov 2020, 15:03

Hi tperalta82,

Thanks, please leave it there and I will check.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
17 Nov 2020, 15:01 ( Updated at: 23 Nov 2020, 09:34 )

Hi alexsunny,

The two applications are developed on different platforms by different teams with different backlogs and priorities. Therefore, the two applications are not identical.

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Panagiotis 

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PanagiotisCharalampous
17 Nov 2020, 14:57

Hi tperalta82,

Confirmed.

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Panagiotis 

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PanagiotisCharalampous
17 Nov 2020, 14:47

Hi tperalta82,

Thanks I am following you now.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
17 Nov 2020, 14:37

Hi tperalta82,

The invitation link you have sent is not valid.

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Panagiotis 

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PanagiotisCharalampous
17 Nov 2020, 14:20

Hi tperalta82,

I could not reproduce such a behavior. Can you please provide more information e.g. strategy name, account numbers, brokers and screenshots demonstrating this issue?

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Panagiotis 

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PanagiotisCharalampous
17 Nov 2020, 13:58

Hi Ton,

This exception is thrown when cTrader disconnects/reconnects. You should handle the exception accordingly on your side.

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Panagiotis 

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PanagiotisCharalampous
17 Nov 2020, 12:03

Hi infojostk,

You will need to write your own code to achieve this. See some relevant discussions here.

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Panagiotis 

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PanagiotisCharalampous
17 Nov 2020, 11:24

Hi jayteasuk,

You can find out the min and max volume for each symbol using ProtoOASymbol.minVolume and ProtoOASymbol.maxVolume respectively.

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Panagiotis 

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PanagiotisCharalampous
17 Nov 2020, 10:15

Hi xiao-linlong,

Please send us some troubleshooting information the next time this happens. Paste the link to this discussion before submitting the form.

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Panagiotis 

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PanagiotisCharalampous
17 Nov 2020, 10:12

Hi jayteasuk,

I don't think you can trade 100000 on these symbols. Try with lower volulmes. In any case, you need to receive ProtoOAExecutionType.ORDER_FILLED event in order for your order to be filled and see the position in cTrader. It doesn't seem you received such a message.

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Panagiotis 

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PanagiotisCharalampous
17 Nov 2020, 09:01

Hi imrealfighter.

No there is no offline version of the reference available.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
17 Nov 2020, 08:59

Hi Ahmed,

No it is not possible to edit comments after the order is placed.

Best Regards,

Panagiotis 

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