PanagiotisCharalampous
24 Feb 2021, 08:19

Hi email.roshanw,

You need to provide more information in order to investigate further. Please share some screenshots of what are you looking at.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
24 Feb 2021, 08:13

RE: Mac

giorgiofrattolillo said:

Hi, 

Is there any update on this? Ive just bought a macbook thinking it would be standard to have cTrader as a platform as it is on my windows PC. I should have checked! However it would be great to know if one is going to be coming out in the near future? 

Giorgio

Hi Giorgio,

We do not plan to offer cTrader for Mac at the moment.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
23 Feb 2021, 16:15

Hi claye.weight,

Stop limit orders are not executed in the case slippage exceeds the range you set for the order. You can see the history of your orders in History -> Done Orders. You can contact your broker for more information about the reason your orders have not been executed.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
23 Feb 2021, 10:44

Hi hiennguyen108,

In this case you need to contact your broker.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
23 Feb 2021, 08:48

Hi s1.dasher1,

When the stop loss for your account is reached, then all positions of your copying account will be closed automatically.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
23 Feb 2021, 08:46

Hi hiennguyen108,

Just go to Settings > Properties, choose your Leverage and click apply.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
23 Feb 2021, 08:42

Hi JeanPaul,

No unfortunately that is not possible.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
23 Feb 2021, 08:41

Hi jackhpfilerrowson,

Can you share your source code and explain to us how to reproduce this behavior?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
23 Feb 2021, 08:39

Hi 22hxh3deutschland1,

At first glance, it seems like a price feed issue. You need to report it to your broker first.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
23 Feb 2021, 08:36

Hi quantumtrading,

We do not have an ETA at the moment.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
22 Feb 2021, 16:19

Hi ChannelTrader,

See an example below

        double _minEquity; 
        protected override void OnStart()
        {
            _minEquity = Account.Equity;
        }

        protected override void OnTick()
        {
            if (Account.Equity < _minEquity)
                _minEquity = Account.Equity;
        }

Best Regards,

Panagiotis 

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PanagiotisCharalampous
22 Feb 2021, 15:06

Hi rarebreedinvestments,

This feature will become available in a future update of cTrader Copy.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
22 Feb 2021, 13:42

Hi prosteel1,

The explanation is that while for time based candles both bid and ask ticks are considered for Tick Volume, for tick based candles only bid ticks are considered. This is a necessary convention to avoid empty candles or tick volume that does not match the candle size.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
22 Feb 2021, 13:05

Hi prosteel1,

There is an explanation but better do the robot to make sure we are talking about the same thing :)

Best Regards,

Panagiotis 

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PanagiotisCharalampous
22 Feb 2021, 13:00

Hi TrueMaharlikan,

We have announced a new way fees will be deposited from now and on. Quoting from our announcement below

"After a Fee is charged from a Copy Account, the funds are immediately deposited to the Strategy Provider’s Account. This feature allows the Strategy Providers to receive funds immediately without waiting until the end of the day."

Best Regards,

Panagiotis 

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PanagiotisCharalampous
22 Feb 2021, 09:25

Hi Marko,

The email I provided is community@spotware.com, not support@spotware.com.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
22 Feb 2021, 08:27

Hi Chartist,

Yes your statistics should remain the same.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
22 Feb 2021, 08:22

Hi firemyst,

You can create a custom enum and then a method that would return the respective data source.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
22 Feb 2021, 08:18

Hi Ear,

You can use Stop()  method to stop a cBot.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
22 Feb 2021, 08:15

Hi Marko,

I did not ask you to write your email address here but send me an email from the email address that owns this account. You can contact me at community@spotware.com.

Best Regards,

Panagiotis 

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