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PanagiotisCharalampous
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PanagiotisCharalampous
17 Mar 2021, 08:37

Hi WienAT,

It is not possible. You can use a TextBox instead. 

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
17 Mar 2021, 08:35

Hi rafael.mrc1993,

Can you please provide exact steps to reproduce this problem as well as screenshots of the messages you receive?

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
17 Mar 2021, 08:34

Hi whirewheels,

Do you still have connection issues or was that something temporary?

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
17 Mar 2021, 08:31

Hi symfractal,

- The true range indicator does not line up to the correct candle if zoomed out. Need to zoom in all the way for accuracy.

Can you please provide some screenshots so that we can understand what is the problem here?

 - When I switch the currency pair in quicktrade buttons, the information box on hover displays the previous currency pair's information, pip value etc. Eventually it changes to the new one. Its misinformation due to the delay.

It takes some time for the information to be updated. We tried this and it does not take more than 1-2 seconds on a average connection and an average computer. This is normal and it depends on many factors.

 - Overall the web app is not as responsive as the native windows application. For example, you move an order on the chart and the lag is noticable.

Native applications are by definition faster than web applications. However we are working on improving the speed of cTrader Web as much as possible.

- If left open for a few hours the CPU utilization starts acting odd. Certain CPU cores start spiking. Requiring a browser refresh

We will investigate this.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
17 Mar 2021, 08:24

Hi Mike,

Can you share your cBot code so that we can reproduce this behavior?

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
17 Mar 2021, 08:23

Hi LAKHDAR,

Can you please provide more information about this problem? Do you get any error messages? Can you share a video or any screenshots?

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
17 Mar 2021, 08:20

Hi intraflay,

Thanks for your feedback. Moving the buttons outside the chart was a request of many traders in order to create more space for the charts. It was a very popular request.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
17 Mar 2021, 08:16

Hi tadarasss,

Where is "NEW ORDER" button gone?

You can place a new order using the Active Symbol Panel on the right

 Why my tool/time frame bar now on top and not on the side like it was before? Why I cant Switch to next/previos chart using arrows?

The buttons were rearranged in order to create more space in the charts. It was a request of many traders.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
17 Mar 2021, 08:12

Hi Renato,

Thanks for posting in our forum. Can you please post the relevant screenshots so that we can understand what you are looking at?

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
17 Mar 2021, 08:10

Dear Reece,

Thank you for your feedback. Regarding

My charts keep dissapearing after i open a new one after this update

Can you please provide some more information like exact steps to reproduce or a video demonstrating this behavior?

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
16 Mar 2021, 16:27 ( Updated at: 17 Mar 2021, 08:38 )

Hi travkinsm1,

Please create a separate thread about your issue and provide us with the source code to reproduce your problem.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
16 Mar 2021, 15:21

Hi WienAT,

II believe it would be possible to built a "monitoring" cBot that would gather all this information and display it to you.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
16 Mar 2021, 15:11

Hi WienAT,

It could be a cBot exception as well. Can you send us some troubleshooting information? Next time this happens, restart cTrader, press Ctrl+Alt+Shift+T, paste the link to this discussion in the text box that will appear and press submit.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
16 Mar 2021, 14:21

Hi Bartolus,

This will make things worse. If an order can be filled at the requested price, it will be filled regardless of being a limit order or a market order. Limit orders do not get any preferential treatment. If you plan to execute the order anyway, sending a limit order first and a market order later, you are just losing time.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
16 Mar 2021, 13:03

Hi Bartolus,

This is not possible. When the strategy provider closes a position, then the follower needs to close the position no matter what. So a limit order is not an option. Limit orders do not offer better execution, they just give the option to reject the deal if it does not satisfy your price. We don't want that option.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
16 Mar 2021, 12:01

Hi jsingh,

Some ISPs block cTrader from being downloaded in Indonesia. You need to try using a VPN.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
16 Mar 2021, 11:25

Dear arturbrylka,

Can I have the complete cBot code for both the cBot and indicator so that I can reproduce what you are looking at?

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
16 Mar 2021, 10:39

Dear arturbrylka,

Can you explain in more detail what do you mean when you say 

been pushed automatically through the indicator.

Where is the indicator declared? Can you provide the code? How do you check if the bars are "pushed"?

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
16 Mar 2021, 10:11

Dear arturbrylka,

You can use LoadMoreHistory method to achieve this.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
16 Mar 2021, 10:09

Hi prosteel1,

Unfortunately no, we will need some source code to reproduce this.

Best Regards,

Panagiotis 

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