PanagiotisCharalampous
30 Mar 2021, 08:13

Hi Roberto,

Please provide us the following information.

1. Strategy name.
2. Your account number, account leverage, stop out level and broker.
3. Screenshots with the strategy trades and your trades, showing which trades are missing.

Best Regards,

Panagiotis 

Join us on Telegram 

PanagiotisCharalampous
30 Mar 2021, 08:10

Hi 13OOPY13,

You need to contact your broker to delete your accounts.

Best Regards,

Panagiotis 

Join us on Telegram 

PanagiotisCharalampous
29 Mar 2021, 13:31

Hi PUdPUd,

Pending orders are sent to the server as soon as they are placed.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
29 Mar 2021, 10:15

Hi Kevin,

It would be better to post your suggestions in the Suggestions section so that they can be tracked by the product teams.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
29 Mar 2021, 10:14

Hi Kevin,

This will be fixed in a future updated of cTrader Automate.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
29 Mar 2021, 10:13

Hi yuval.ein,

No there was no change.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
29 Mar 2021, 10:13

Hi cAlgoBuddy,

Please note that Symbol.MarketHours provides the current market hours for the symbol and not historical information. Therefore there could be discrepancies in backtesting due to daylight saving time differences.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
29 Mar 2021, 09:51

Hi aaronshavesha,

If you are trading with the minimum volume possible for the symbol, then it will not be possible to split volume and have partial TPs.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
29 Mar 2021, 09:49

Hi morayandreas,

Can somebody explain how execution works on cTrader

Execution doesn't actually happen on cTrader. cTrader just transfers your order to the liquidity provider.

 If I put limit order is it gonna be executed on the limit price or better no matter what happens?

Yes this is how it should work.

 Does it have partial fillings?

Yes cTrader supports partial fills.

Best Regards,

Panagiotis 

Join us on Telegram  

PanagiotisCharalampous
29 Mar 2021, 09:33

Hi SmallStep,

We could not reproduce any problems. Could you please elaborate on what the issue issue, providing some more information e.g. some screenshots?

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
29 Mar 2021, 09:06

Hi gkj7net,

It is not clear to me what the problem is. What do you mean when you say that the charts refresh? Can you please elaborate on this issue with some examples? 

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
29 Mar 2021, 09:00

Hi remo123,

Please provide us with the following information.

1. Your cTrader ID and the selected account.
2. Your broker
3. The strategy name.
4. If possible, a full screenshot of cTrader with this message.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
29 Mar 2021, 08:58

Hi douglascvas,

If there are steps to reproduce this behavior or if you can record this on a video, it would be helpful to investigate further.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
29 Mar 2021, 08:54

Hi arunsub321,

For execution issues, please talk to your broker.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
26 Mar 2021, 12:10

Hi yuval.ein,

There is no such method at the moment but we plan to introduce one in a future update.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
26 Mar 2021, 09:15

Hi firemyst,

I don't like the new layout because the "New Order" button at the top has been removed! That was so convenient!

Why don't you just press F9?

Best Regards,

Panagiotis 

Join us on Telegram 

PanagiotisCharalampous
26 Mar 2021, 09:09

Hi firemyst,

I would put forth the suggestion that since Spotware has everyone's email address that has joined the forum, to put out a survey to all registered forum users through something like Survey Monkey.

We cannot get into this burden every time someone dislikes something. We would be sending five polls a day :) Also I do not think that we need to get everybody's vote to make such decisions. This is not how polls and statistics work. I believe that the forums have enough participants and voters to run a representative poll with a low margin of error. 

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
26 Mar 2021, 09:03

Hi Sharpecapitalenterprise,

Does this still happen or was it just something temporary? Reconnections happen because cTrader cannot establish a good connection with the proxy. There are many reasons this can happen and they are usually temporary.

Best Regards,

Panagiotis 

Join us on Telegram 

PanagiotisCharalampous
26 Mar 2021, 08:59

Hi xvasataz,

Most traders that do not want their orders to be traded during news, use cBots to remove and all orders. If you need somebody to program this for you, you can post a Job.

Best Regards,

Panagiotis 

Join us on Telegram 

PanagiotisCharalampous
26 Mar 2021, 08:54

Hi csanadkomlos,

It sounds like a problem with IC Markets client area. Its IC Markets who should have a look at this.

Best Regards,

Panagiotis 

Join us on Telegram