PanagiotisCharalampous
09 Apr 2021, 11:50

Hi sue.bugg,

It seems that your cBot has an open position that never closes. Try using visual backtesting to understand what happens.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
09 Apr 2021, 08:41

Hi andywhitehi,

Our reports show that when the applications are connected to the Telstra network then they cannot reach the relevant proxies. It is clearly and network issue and there is not much we can do on our side.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
09 Apr 2021, 08:23

Hi yuval.ein,

I am not sure what do you mean. cTrader should not be offline during market hours. What do you want to do when cTrader is offline?

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
09 Apr 2021, 08:22

Hi reece.williamson1701,

Can you please let us know the following? 

1. Your application OS (Android, iOS).
2. Your application version and OS version.
3. Your broker.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
08 Apr 2021, 11:55

Hi jayteasuk,

No we do not have such plans. We do not have the rights to redistribute this information. If you need access to Autochartist API, you should contact Autochartist directly.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
08 Apr 2021, 11:48

Hi davidgough,

Can you please explain in more detail what the problem is? Can you state the exact steps you folllow, what do you expect to happen and what happens instead?

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
08 Apr 2021, 09:15

Hi urai,

Please provide some more information regarding this e.g. screenshots showing the transactions that you are referring to.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
08 Apr 2021, 08:26

Hi Futuresmo,

No this is not possible at the moment.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
08 Apr 2021, 08:25

Hi SmallStep,

Thanks for your feedback. I will forward it to the product team.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
08 Apr 2021, 08:19

Hi r.andradegarcia,

Please contact your broker to change your subaccounts leverage.

Best Regards,

Panagiotis 

Join us on Telegram 

PanagiotisCharalampous
08 Apr 2021, 08:17

Hi vu.patrik,

Thanks for reporting your issue. What is your graphics card?

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
07 Apr 2021, 14:30

Hi frederiksen77,

Deposits and withdrawals are not taken into consideration for the ROI calculation. It's calculation is based on the Global Investment Performance Standards.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
07 Apr 2021, 14:01

Hi jackarielmac,

If your account is with a broker, make sure you are using that broker's cTrader platform.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
07 Apr 2021, 11:57

Hi frederiksen77,

Why do you think it is wrong? Here is how the ROI is calculated.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
07 Apr 2021, 08:16

Hi SmartArtsStudio,

cTrader Web is mostly available for users that do not have access to cTrader Desktop. There aren't many differences between the two platforms.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
07 Apr 2021, 08:12

Hi Wesley,

cTrader is a CFD platform. Everything you trade on the platform is a CFD.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
06 Apr 2021, 16:10

Hi yuval.ein,

Yes, cTrader server.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
06 Apr 2021, 15:47

Hi yuval.ein,

SL and TP are kept on the server and they are associated to the position.  Hence you can find it in your Position object. They will not appear on the Orders tab neither they are affected by application restart. 

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
06 Apr 2021, 12:31

Hi vcfr99,

Based on our records, these trades were not filled because your account did not have enough funds at the moment. If you need more information, please talk to your broker.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
06 Apr 2021, 12:24

Hi JerryTrader,

Indicators added to the backtesting chart cannot use the backtesting log to print messages. Maybe try calling the indicator from a cBot. In this case, you should be able to see the messages.

Best Regards,

Panagiotis 

Join us on Telegram