What happens to you is by design so there is nothing to test. This is how it should work. Also in your video it does not seem you follow my instructions. Please record a video demonstrating that you follow my instructions and send it to us.
PS. Please show some respect to the forum and don't write in capitals as if you shout at us. We are trying to help you here.
Best regards,
Panagiotis
Greetings!
i don't understand what you mean by “provide full access permissions” if you could can provide a screenshot showing how i can provide full access permissions when i add the indicator on the chart i don't think we would be having this shenanigans,
your respond is extremely vague on what am supposed to do
PS. am the most respectful person i give what i get, can you be respectful, professional and courteous towards your clients. there is too much complain towards ctrader support
by clicking allow is that what you mean when you say “add the indicator on the chart and provide full access permissions.”?
What happens to you is by design so there is nothing to test. This is how it should work. Also in your video it does not seem you follow my instructions. Please record a video demonstrating that you follow my instructions and send it to us.
PS. Please show some respect to the forum and don't write in capitals as if you shout at us. We are trying to help you here.
Best regards,
Panagiotis
Greetings!
i don't understand what you mean by “provide full access permissions” if you could can provide a screenshot showing how i can provide full access permissions when i add the indicator on the chart i don't thing we would be having this shenanigans,
your respond is extremely vague on what am supposed to do
PS. am the most respectful person i give what i get, can you be respectful, professional and courteous towards your clients. there is too much complain towards ctrader support
Hi there,
i don't understand what you mean by “provide full access permissions” if you could can provide a screenshot showing how i can provide full access permissions when i add the indicator on the chart i don't thing we would be having this shenanigans,
You never said that you did not understand what I proposed. Instead you wrote that you did it. If you wrote earlier that you do not understand what I am suggesting you to do, I would have tried to explain it in a different way. Instead you chose to send complaint emails to the management. In order to help you further, please withdraw your complaint.
Thank you for reporting this issue. Could you pleasesend us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.
Best regards,
Panagiotis
Hello,
I have the same issues as the person that started this thread and have had them for a while now. Also, it is not possible to save my workspace. After refresh or re-start of chrome, the workspace changes back to the state before saving. cTrader also very often freezes after closing a position and I have to refresh the page. Last, the link for sending troubleshooting information and the video has nothing to do with today's cTrader web version.
What happens to you is by design so there is nothing to test. This is how it should work. Also in your video it does not seem you follow my instructions. Please record a video demonstrating that you follow my instructions and send it to us.
PS. Please show some respect to the forum and don't write in capitals as if you shout at us. We are trying to help you here.
Thank you for reporting this issue. Could you pleasesend us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.
Thank you for reporting this issue. Unfortunately we were not able to reproduce this behavior. Could you please share some screenshots andsend us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.
The solution to your problem is to add the indicator on the chart and provide full access permissions. Then the template should load without a problem.
Best regards,
Panagiotis
Hi there!
did you understood what am saying?
did you try out?
did you create a template with this indicator then try to load that template on another chart and see if this indicator will appear on the chart?
the issue is when i create a template and include other indicators, then try and load that template on another chart all other indicators are showing except this one. do you understand my point?
thank you
Hi there,
Yes. Did you try what I suggested? Did you add the indicator on the chart, give full permissions and then try to load the template again?
The solution to your problem is to add the indicator on the chart and provide full access permissions. Then the template should load without a problem.
Thank you for reporting this issue. Unfortunately we were not able to reproduce this behavior. Could you pleasesend us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.
This problem should have been resolved by now. Please restart your cTrader and in case you still experience problems, please send us some troubleshooting information quoting this thread.
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PanagiotisCharalampous
09 Nov 2024, 12:21
Hi there,
We do not have an ETA unfortunately.
Best regards,
Panagiotis
@PanagiotisCharalampous