It sounds like a problem with your connection to the proxy server. Pleasesend us some troubleshooting information the next time this happens? Paste a link to this discussion inside the text box before you submit it.
Best regards,
Panagiotis
Today it happens again. What kind of a proxy server do you mean? What do I need to look after in my system? I have a high speed connection and sometimes I use Express VPN (updated). What can I do? I need my information (who dissapears) for trading! I already have send you a troubleshooting 4-5 times on friday 19.01.23.
Dear jcr1818,
Unfortunately we have not received any reports with this link in the message. Next time, please make sure to paste a link to this discussion inside the text box before you submit it.
Best regards,
Hi there,
We have received the troubleshooting report. Unfortunately there is no indication of something going wrong on our side, neither we can spot a general issue with our services. You should check your local setup and try to identify causes that could affect your connection e.g. antivirus, firewall, VPN etc. Try to disable such services and see if the connection performance improves.
It sounds like a problem with your connection to the proxy server. Pleasesend us some troubleshooting information the next time this happens? Paste a link to this discussion inside the text box before you submit it.
Best regards,
Panagiotis
Today it happens again. What kind of a proxy server do you mean? What do I need to look after in my system? I have a high speed connection and sometimes I use Express VPN (updated). What can I do? I need my information (who dissapears) for trading! I already have send you a troubleshooting 4-5 times on friday 19.01.23.
Dear jcr1818,
Unfortunately we have not received any reports with this link in the message. Next time, please make sure to paste a link to this discussion inside the text box before you submit it.
OK mate I did a submit with the issue but I think I found that if I do a build inside CTrader it will then work. So something was out of sync perhaps with VS and2022 and Ctrader perhaps?
Thanks mate but I don't see how that is going to help you, maybe if I could send you a stack trace/symbolic dump or something?
The error occurs before the bot gets to debug. I have tried a clean rebuild etc. I just cloned one bot to make changes and it happened after making changes to the clone. I will reclone again and see if I get the problem again before making any changes.
Thanks @PanagiotisCharalampous. Is there a temporary solution/hack I could use locally while you're guys finishish a proper fix? It's just a showstopper that stops the whole work I'm doing.
Unfortunately there isn't. It seems that some data of the specific broker is corrupted and needs to be fixed
Ok, clear. How long do you think it will take to fix the data? Are we talking more days or weeks?
Hi there,
The data is the responsibility of the broker. What we will do is to fix the method so that it does not hang when there are no data for the specific symbol. Unfortunately we do not have ETA for this fix at the moment.
It sounds like a problem with your connection to the proxy server. Pleasesend us some troubleshooting information the next time this happens? Paste a link to this discussion inside the text box before you submit it.
PanagiotisCharalampous
24 Jan 2024, 07:58
RE: cTrader "pip scale" constantly goes flukey, and nowhere near being correct
firemyst said:
Hi firemyst,
We had no luck reproducing this issue therefore we cannot fix it at the moment.
Best regards,
Panagiotis
@PanagiotisCharalampous