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PanagiotisCharalampous
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PanagiotisCharalampous
13 Feb 2024, 07:23

Hi there,

The question is very broad and it all depends on what do you want to do. If you make it more specific, we can provide more specific suggestions.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
13 Feb 2024, 07:20

Hi there,

Please provide the complete script.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
13 Feb 2024, 07:19

Hi Oliver,

Check your log and you will discover the reason. You need to normalize the volume as below

        private double VolumeInUnits
        {
            get { return Symbol.NormalizeVolumeInUnits(Symbol.QuantityToVolumeInUnits(Quantity)); }
        }

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
13 Feb 2024, 07:07

RE: RE: Withdrawal and Deposit of Funds by Strategy Provider While Trades are Open Causing Losses to Copiers

77ty7th said: 

PanagiotisCharalampous said: 

Hi Kevin,

This is clearly described in the help files, therefore the strategy providers should be fully aware of how cTrader Copy works

https://help.ctrader.com/ctrader-copy/?h=equity#equity-to-equity-ratio

Best regards,

Panagiotis

Hi Panagiotis,

I believe the strategy provider RNfXph either may not have read your help file on equity-to-equity ratio or may have read it but does not full comprehend it because he/she had made withdrawals and deposits multiple times between 01-Feb an 02-Feb while trades were open causing considerable losses to his/her copiers.

Also I have read your help file on how equity-to-equity ratio works, and it does not highlight specifically to strategy providers that withdrawing funds from or depositing funds to their strategy account while trades are open  may cause losses to their copiers' accounts. Therefore even if the strategy provider is aware that the platform automatically recalculates their equity and adjusts current open positions and future trades according to the equity-to-equity model, the strategy provider may not be aware that this may result in losses for his/her copiers.

Regards,
Kevin Wan

Hi Kevin,

I will suggest to the product team to improve the documentation regarding this matter. 

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
13 Feb 2024, 07:02

Hi there,

Check the logs to see if the trailing stop loss is actually set. You could be using an invalid stop loss value.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
13 Feb 2024, 06:59

Hi there,

It is not clear to us what is the problem you are trying to describe. Could you please record a video so that we can see what you are looking at?

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
13 Feb 2024, 06:58

RE: RE: RE: Auto Lot Sizing Based on Account Balance/Equity

jmenotts said: 

Hi and thankyou for the reply, How would i make the robot trade higher lots automatically per 1k account balance and add a spread filter please?

Hi there,

If you want to adjust the volume automatically then write a formula that will calculate the volume as per your needs. It will look something like this

public double GetVolume()
{
	...
	return myCustomVolume;
}

Regarding the spread, you can get the current symbol spread using the Spread property. Your condition will look something like the below

if(Symbol.Spread < mySpreadThreshold)
{
	...
}

 


@PanagiotisCharalampous

PanagiotisCharalampous
12 Feb 2024, 07:02

Hi Kevin,

This is clearly described in the help files, therefore the strategy providers should be fully aware of how cTrader Copy works

https://help.ctrader.com/ctrader-copy/?h=equity#equity-to-equity-ratio

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
12 Feb 2024, 06:58

Hi there,

There is no known bug in cTrader API. If you can reproduce the issue with any of the .Net examples I would be happy to have a look as well.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
12 Feb 2024, 06:56

Hi there,

The libraries are not up to date, therefore for some messages you would need to write the code yourself.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
12 Feb 2024, 06:54

RE: unable to see charts on MacOS (Sonoma) and web version

kylecaydenbl said: 

I wanted to try CTrader for MacBook and today 11/02/2023 no data are available either on the MacBook version displayed on ctrader's website or webversion …

I think I'm just going to buy the parrallel software and run the windows version because beside tis type of problems there is still importants features that are not available (yet) on the macOS version if I believe the comments I see below.

 

Do you still have this issue? On weekends there is maintenance taking place, therefore some interruptions might occur


@PanagiotisCharalampous

PanagiotisCharalampous
12 Feb 2024, 06:53

RE: Auto Lot Sizing Based on Account Balance/Equity

jmenotts said: 

Would just like to thank you for all your help I have a cBot that works well tbh, On another note though how would I go about increasing lot size per 1k account balance/equity from lets say a percentage or every 1k? I'm unsure I've looked all over the net.

Thanks In Advance.

 

I did not understand your question. Can you explain with examples?


@PanagiotisCharalampous

PanagiotisCharalampous
12 Feb 2024, 06:41

Hi there,

There is probably an issue with your cBot's logic. Please share your cBot code, your broker and the backtesting parameters so that we can reproduce and advise accordingly.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
11 Feb 2024, 07:09

Hi there,

Can you please provide more information about the problem?

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
11 Feb 2024, 07:08

RE: RE: Ctrader Web chart issues

box+app.ctrader.com said: 

PanagiotisCharalampous said: 

Hi there,

Unfortunately this browser is not supported by cTrader.

Best regards,

Panagiotis

Thank you for the reply. Where can I see a list of supported browsers? 

Here you go

https://help.ctrader.com/ctrader-web/#browser-versions-supported


@PanagiotisCharalampous

PanagiotisCharalampous
10 Feb 2024, 08:25

Hi there,

It will be added in a future update.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
10 Feb 2024, 08:23

RE: RE: Positions.Opened event and NullReferenceException

Lanikeha said: 

I have updated the original post (awaiting moderation).

PanagiotisCharalampous said: 

Hi there,

Please share with us the complete cBot code and steps how to reproduce this exception.

Best regards,

Panagiotis

 

Hi there,

You cannot use the Print method inside the ClassLibrary since it does not have access to the log. You should rewrite your code so that the message printing takes place inside the main cBot.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
10 Feb 2024, 08:19

RE: RE: RE: RE: RE: RE: RE: RE: RE: Issue with Selected Instrument Window Closing on Compilation in VS2022

Vitali Gajdabrus said: 

I will add very important information for the highly esteemed cTrader developers: the loss of sorting direction when switching and returning to a tab occurs both in the territory of Ukraine and in the territories of Estonia, Poland, and some other countries.

 

"I asked for a video capturing the entire UI area.  The one you sent does not, hence we cannot see the broker and the cTrader version. Best regards,

Panagiotis"

 

And please explain to me, how can the sorting in the open positions window and in the trade history window depend on the broker

Hi Vitali,

Knowing the broker we can know the exact version you are using. Also the entire UI can provide more hints regarding what the issue could e.g. as you pointed out, it could be a localization issue. We cannot know this if we only have a part of the screen. We will check this on Monday.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
10 Feb 2024, 08:12

Hi there,

Unfortunately this browser is not supported by cTrader.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
10 Feb 2024, 08:03

RE: RE: cTrader - Plugins

cyril269 said: 

PanagiotisCharalampous said: 

Hi there,

Plugins will be available in the upcoming major update.

Best regards,

Panagiotis

Is there a potential timeline on when the major update will be released? 

Hopefully sometime in the following weeks :)


@PanagiotisCharalampous