PanagiotisCharalampous
17 Mar 2024, 07:24

RE: RE: RE: RE: Unable to find cTID trader account with id=XXXXXX

irmscher9 said: 

PanagiotisCharalampous said: 

mywebsidekicks said: 

wonepo@gmail.com said: 

Hi,

Do you have a solution since ??

Nope :(

Hi there,

You should not use the account number or the cTrader ID number in that field. You should use the ctidTraderAccountId that is included in ProtoOACtidTraderAccount

Best regards,

Panagiotis

Yes, can you give a working code example please

You can check the API examples below

https://github.com/spotware/OpenAPI.Net/tree/master/samples
 

https://github.com/spotware/OpenApiPy/tree/main/samples

PanagiotisCharalampous
17 Mar 2024, 07:19

Hi there,

I don't see any problem. The values on the chart include the cost of commission as well. Hence a fixed value is deducted from each P&L. 

Best regards,

Panagiotis

PanagiotisCharalampous
16 Mar 2024, 11:18

Hi there,

Check this tool, you might find it useful

https://ctrader.com/algos/indicators/show/3015

Best regards,

Panagiotis

PanagiotisCharalampous
16 Mar 2024, 11:17

Hi there,

Eventually it will be added on all applications.

Best regards,

Panagiotis

PanagiotisCharalampous
16 Mar 2024, 11:16

Hi there,

You should contact your broker regarding execution issues.

Best regards,

Panagiotis

PanagiotisCharalampous
16 Mar 2024, 11:13

Hi Martin,

cTrader for Mac was released three months ago so probably the posts you are looking at are not relevant. Advanced protection will be added at a later release of the application.

Best regards,

Panagiotis

PanagiotisCharalampous
16 Mar 2024, 11:13

Hi Martin,

cTrader for Mac was released three months ago so probably the posts you are looking at are not relevant. Advanced protection will be added at a later release of the application.

Best regards,

Panagiotis

PanagiotisCharalampous
16 Mar 2024, 11:10

Hi there,

Check your settings and make sure QuickTrade is enabled

Best regards,

Panagiotis

PanagiotisCharalampous
16 Mar 2024, 11:08

Hi there,

Make sure .Net 6.0 is installed on your computer. You can find it below

https://dotnet.microsoft.com/en-us/download/dotnet/6.0

Best regards,

Panagiotis

PanagiotisCharalampous
16 Mar 2024, 11:06

Hi there,

Please contact us at community@ctrader.com

Best regards,

Panagiotis

PanagiotisCharalampous
16 Mar 2024, 11:04

Hi there, 

You should ask the cBot developer. Each one has a different payment process set up.

Best regards,

Penagiotis

PanagiotisCharalampous
16 Mar 2024, 11:01

RE: RE: Strategy not coying

guilherme.follmer said: 

PanagiotisCharalampous said: 

Hi Guilherme,

Trading seems to be blocked for your account. Please talk to your broker.

Best regards,

Panagiotis

Hi @PanagiotisCharalampous

I just spoke to Konstantinos Therapis from supportteam@fpmarkets.com and he said they have nothing to do with this, it has to be checked directly with the service provider. 
What do you reckon we should do in this case? 

Clearly something is wrong in either the platform or broker, if a meeting is necessary please let me know. 

Appreciate your support! 

Thanks

G.follmer  

Hi Guilherme,

Our assessment is that trading is disabled by the broker and it's their responsibility to help you, since you are their client, not ours. If they cannot figure out how to solve the problem, they should contact us directly.

Best regards,

Panagiotis

PanagiotisCharalampous
15 Mar 2024, 12:28

Hi Guilherme,

Trading seems to be blocked for your account. Please talk to your broker.

Best regards,

Panagiotis

PanagiotisCharalampous
15 Mar 2024, 08:18

Hi ncel01,

We are looking at this but we were not able to reproduce yet. Can you advise the app and broker as well?

Best regards,

Panagiotis

PanagiotisCharalampous
15 Mar 2024, 08:01

RE: Protect orders/positions against manual modifications

ncel01 said: 

Dear cTrader Team,

Please let me know if this is possible.

I found such protection important specially when opening charts in the mobile app, since positions protection can be easily changed/removed by mistake.

It would be also interesting if traders could define one the following, as part of each account settings:

Trading method:

• Manual / automated (default)
• Manual only
• Automated only

If no feasible/alternative solution for this is available I'll suggest for it.

Thank you!

Hi ncel01,

I am not sure what kind of feedback you expect. As firemyst mentioned above, you would need to code such a feature.

Best regards,

Panagiotis

PanagiotisCharalampous
15 Mar 2024, 07:57

Hi there,

Please provide us with the following information

1. Strategy name
2. Your follower account number and your broker.
3. Screenshots from history for the Strategy and your account showing that the trades are missing

Best regards,

Panagiotis

PanagiotisCharalampous
15 Mar 2024, 07:02

Hi there,

How can we reproduce your problem?

Best regards,

Panagiotis

PanagiotisCharalampous
15 Mar 2024, 07:01

Hi there,

No they can't

Best regards,

Panagiotis

PanagiotisCharalampous
14 Mar 2024, 12:15

Hi there,

Please send us some troubleshooting report

Paste a link to this discussion when submitted and let us know the exact time the report was sent.

Best regards,

Panagiotis

PanagiotisCharalampous
14 Mar 2024, 11:57

Hi there,

No it is not possible

Best regards,

Panagiotis