PanagiotisCharalampous
17 Jul 2019, 08:59

Hi FireMyst,

We will add the rest of the information to the excel statement in a future version.

Best Regards,

Panagiotis

PanagiotisCharalampous
11 Jul 2019, 17:30

Hi martin100181@gmail.com,

Can you post the cBot parameters as well?

Best regards,

Panagiotis

PanagiotisCharalampous
11 Jul 2019, 17:02

Hi martin100181@gmail.com,

Why do you set -1 in Last() function? e.g. below

slowMa.Result.Last(-1)

Best regards,

Panagiotis

PanagiotisCharalampous
11 Jul 2019, 16:20

Hi FireMyst,

Sorry for not clarifying, I thought you were familiar with this. The next time this happens, press Ctrl+Alt+Shift+T in cTrader and a pop up will appear. Paste a link to this discussion into the test box and press submit. This action will send us all the necessary information we need. Leave a comment here so that we can go and check.

Best Regards, 

Panagiotis

PanagiotisCharalampous
11 Jul 2019, 12:23

Hi FireMyst,

We have investigated the issue on our side and there is nothing suspicious. SL is placed as expected on the server for the specific order. Could you please send us troubleshooting information the next time this happens so that we can check what is happening on your side as well?

Best Regards,

Panagiotis

PanagiotisCharalampous
11 Jul 2019, 10:50 ( Updated at: 21 Dec 2023, 09:21 )

Hi wefaid,

You need to add a reference to System.Windows.Forms. See below

Best Regards,

Panagiotis

PanagiotisCharalampous
11 Jul 2019, 10:26

Hi cypleung@hotmail.com,

Thanks for posting in our forum. However your description is not very clear. What do you mean when you say "The price is wrong"? Do you mean the alert is not placed at the position you clicked on the chart? If you could record a short video demonstating your issue, it would be helpful to understand.

Best Regards,

Panagiotis

PanagiotisCharalampous
11 Jul 2019, 10:12

Ηι wefald,

Thank you for posting in our forum.

About the notice that he bots give, since i have been informed there is no way to make the bots create pop-ups ala cTrader's price alerts (which would be a feature I would really like to have),

Who told you this? Of course you can create pop ups using cBots. e.g.

using System;
using System.Linq;
using cAlgo.API;
using cAlgo.API.Indicators;
using cAlgo.API.Internals;
using cAlgo.Indicators;
using System.Windows.Forms;

namespace cAlgo.Robots
{
    [Robot(TimeZone = TimeZones.UTC, AccessRights = AccessRights.FullAccess)]
    public class NewcBot : Robot
    {
        [Parameter(DefaultValue = 0.0)]
        public double Parameter { get; set; }

        protected override void OnStart()
        {
            MessageBox.Show("test", "test");
        }

        protected override void OnTick()
        {

        }

        protected override void OnStop()
        {

        }
    }
}

With the way you have chosen to handle this, I would expect bottlenecks. Try converting your cBot to use pop ups or email alerts and let us know if the performance is improved.

Best Regards,

Panagiotis

PanagiotisCharalampous
11 Jul 2019, 10:02 ( Updated at: 21 Dec 2023, 09:21 )

RE:

exane said:

As you wish, next troubleshoot sent. If you want better problem description via cTrader ctrlaltshiftT, then make the troubleshoot msg longer then 100 charaters...
As well screen shot here, 3 days of working platform, 5 range bars, 650mb ram memory consumption still growing. 
 

Hi exane,

Thanks. 650 mb cannot be considered excessive memory usage. But we will double check.

Best Regards,

Panagiotis

PanagiotisCharalampous
11 Jul 2019, 09:53

Hi igorjrmedeiros,

Thanks for posting in our forum. At the moment you can drag the candles up to the middle of the chart.

Best Regards,

Panagiotis

PanagiotisCharalampous
11 Jul 2019, 09:46

Hi martin100181@gmail.com,

Can you post the complete cBot code?

Best Regards,

Panagiotis

PanagiotisCharalampous
11 Jul 2019, 09:37

Hi MhMd3eZZ,

Thank you for posting in our forum. Volume is not available at the moment for Renko and Range charts.

Best Regards,

Panagiotis

PanagiotisCharalampous
10 Jul 2019, 16:00

Hi FireMyst,

Can you tell us the broker and the account number so that we can investigate further?

Best Regards,

Panagiotis

PanagiotisCharalampous
10 Jul 2019, 09:25

Hi mukkacow,

We will have a look at this and come back to you.

Best Regards,

Panagiotis

PanagiotisCharalampous
10 Jul 2019, 09:15

Hi Max,

If you are referring to the multiplier issue, we managed to reproduce it and we will fix it in an upcoming update.

Best Regards,

Panagiotis

PanagiotisCharalampous
10 Jul 2019, 09:10

Hi exane, 

We need you to send us troubleshooting information when the memory consumption becomes excessive, as per your original post, not after the VPS crash.

Best Regards,

Panagiotis

PanagiotisCharalampous
09 Jul 2019, 15:12

Hi exane,

Did you send the troubleshooting information we requested?

Best Regards,

Panagiotis

PanagiotisCharalampous
09 Jul 2019, 14:14

Hi 66281850,

Candlesticks in cTrader are created based on bid prices. To get historical candlesticks in cTrader use ProtoOAGetTrendbarsReq. If you want to receive live candlesticks in your spot events use ProtoOASubscribeLiveTrendbarReq.

Best Regards,

Panagiotis

PanagiotisCharalampous
09 Jul 2019, 14:09

Hi Ben,

I am not sure what is the problem. By design, all chart objects stay on the same position on the chart even if you change symbol or timeframe. So if you draw a trendline on a symbol and timeframe, if you change to another symbol and then back, the trendline should be at the exact same location. Isn't this the case?

Best Regards,

Panagiotis

PanagiotisCharalampous
09 Jul 2019, 09:54

Hi Louis,

Thank you for posting in our forum and for reporting this bug. We will fix it in an upcoming update.

Best Regards,

Panagiotis