PanagiotisCharalampous
28 Aug 2019, 15:31

Hi therealnakedtrader,

Try clicking on a chart and then press Ctrl+Alt+Shift+T

Best Regards,

Panagiotis

PanagiotisCharalampous
28 Aug 2019, 15:28

Hi Dave,

It is a known issue, it will be fixed soon.

Best Regards,

Panagiotis

PanagiotisCharalampous
28 Aug 2019, 15:22

Hi therealnakedtrader,

To investigate further please send us the following

1) Troubleshooting information. Press Ctrl+Alt+Shift+T, paste the link to this discussion into the text box and press submit.

2) Your settings file. You can find it in C:\Users\User\AppData\Roaming\Broker cTrader\Settings. You can send it at community@spotware.com

Best Regards,

Panagiotis

PanagiotisCharalampous
28 Aug 2019, 12:47

Hi AlgoGuru,

As soon as 3.6 is stabilized on Spotware Beta. Soon I hope.

Best Regards,

Panagiotis

PanagiotisCharalampous
28 Aug 2019, 12:28

Hi GridSurfer,

Inquiries related to the price feed and execution should be addressed to the brokers since they are in control of the entire chain. For the moment we do not have plans to set up a datacenter in NY. Such a setup would mostly benefit US traders who currenlty cannot use cTrader. If you else anywhere else in the world with no close proximity to NY (Mexico, Canada etc), your message will probably still need to travel across oceans to NY, therefore the location of our datacenter will not make much of a difference.

Best Regards,

Panagiotis

PanagiotisCharalampous
28 Aug 2019, 10:21

Hi chanapong3,

This method is count bars in weekend ?
var time2 = MarketData.GetSeries(time2); 

Print("HIGH " + time2 .High.Last(200)); 

 

 

You mean this method

 int index2 = time2 .OpenTime.GetIndexByTime(Server.Time.AddHours(-200));
Print("LAST " + time2 .High[index2]);

is weekend not considered right ?

 Yest this is correct

And Do you have any way to load more data before backtesting time ?
Because in forward test it is work normally.

No but a workaround would be to start your backtesting earlier and set a condition in the cBot to start executing as soon as the required amount of data becomes available.

Best Regards,

Panagiotis 

PanagiotisCharalampous
28 Aug 2019, 10:18

Hi Matteo,

If you want to help us troubleshoot the issue you are experiencing, please go to the Main Menu and tap 7 times on the logo on the left. This will send us information to see what the issue might be.

Best Regards,

Panagiotis

PanagiotisCharalampous
28 Aug 2019, 10:08

Hi chanapong3,

The reason you get NaN is that cTrader does not load so many bars before backtesting start time. 

The difference between the two methods is that going back 200 hours is not equivalent to going back 200 bars since using method 2 weekend gaps are not considered.

Best Regards,

Panagiotis

PanagiotisCharalampous
28 Aug 2019, 09:18

Hi Liam,

Thanks for posting in our forum. We do not have such plans and we have explained the reason here.

Best Regards,

Panagiotis

PanagiotisCharalampous
28 Aug 2019, 09:11

Hi cuan,

Why not use cBots for all these functions?

Best Regards,

Panagiotis

PanagiotisCharalampous
28 Aug 2019, 09:10

Hi scalper1,

This happens because cTrader Copy has been released less that a year before.

Best Regards,

Panagiotis

PanagiotisCharalampous
27 Aug 2019, 15:58

Hi robescumar,

Unfortunately we cannot help you through this channel. We do not have access to ICMarkets backend system. If they cannot help you, they should be contacting our support department directly.

Best Regards,

Panagiotis

PanagiotisCharalampous
27 Aug 2019, 15:23

Hi robescumar,

Thanks for contacting Spotware. The trading accounts belong to ICMarkets and only ICMarkets can check what happened with your accounts.

Best Regards,

Panagiotis

PanagiotisCharalampous
27 Aug 2019, 14:41

Hi FireMyst,

Fair question though -- is it good behaviour for cTrader to ignore a SL when it falls within a spread and not even give a warning or something? Otherwise, unless there's specific checks for a stoploss after placing an order with a stoploss, the bots would never know.

If we close the position automatically then this means a certain loss for the trader for something that is obviously not intended. Setting the SL inside the spread is an obvious mistake, why would somebody do that? Better not open the position in the first place. Moreover, in certain cases it can lead to a loop of opening and closing positions in loss, risking blowing up an account. Therefore we ignore the SL and we let the trader choose how to fix this problem e.g. manually place a SL or detect this in the code and place it in a valid region. The improvements we will introduce in the future is that we should notify in a more explicit way the cBot that the SL has not been placed so that the cBot can take the appropriate action.

Best Regards,

Panagiotis 

PanagiotisCharalampous
27 Aug 2019, 10:18

Hi scalper1,

Yes you can remove a strategy and add it again.

Best Regards,

Panagiotis

PanagiotisCharalampous
27 Aug 2019, 10:16

Hi FireMyst,

Here you are wrong

 a SL for a buy order is measured from below the BID; a SL for a sell order is measured from above the Ask

SL is measured from the entry price, else it would not be accurate. So it is the opposite of what you have describled.

srubtsov is right. When the stop loss falls within the spread, cTrader ignores it. This has been discussed several times together with the reasons this happens.

Best regards, 

Panagiotis

PanagiotisCharalampous
27 Aug 2019, 10:09

Hi Mohammad,

Thanks for posting in our forum. It will need some effort to implement this. If you are interested in paying a small amount to have this functionality coded, you can consider contacting a Consultant to help you.

Best Regards,

Panagiotis

PanagiotisCharalampous
27 Aug 2019, 10:06

Hi SAHA Georges,

We will provide more management options in upcoming releases.

Best Regards,

Panagiotis

PanagiotisCharalampous
27 Aug 2019, 10:04

Hi francescoxio,

This is just a suggestion from Trading Central. You can read more here.

Best Regards,

Panagiotis

PanagiotisCharalampous
27 Aug 2019, 10:02

Hi Alex,

No there is no such feature. 

Best Regards,

Panagiotis