firemyst
13 Sep 2024, 09:50

RE: When a bot was "unexpectedly terminated", cTrader shows the bot as still running

PanagiotisCharalampous said: 

Hi firemyst,

I did not write that this does not happen, I wrote that we are not able to reproduce the "unexpectedly terminated" message on our machines on your VPS either. If we cannot reproduce it, then we cannot easily spot the problem. Also we cannot spend unlimited hours waiting for one user's problem to happen again. If you are able to isolate exact steps that will allow us to consistently reproduce this behavior, we are happy to have another look. Else it is a low priority issue and we will fix it if we stumble on it in another occasion. 

Best regards,

Panagiotis

 

I explained how to do it in the video that apparently nobody from Spotware is willing to watch from start to finish.

I also sent them this email, dated August 20th, that I was acknowledged because they responded to it:

firemyst
13 Sep 2024, 07:35

RE: RE: RE: RE: RE: RE: RE: RE: RE: RE: RE: When a bot was "unexpectedly terminated", cTrader shows the bot as still running

PanagiotisCharalampous said: 

firemyst said: 

PanagiotisCharalampous said: 

firemyst said: 

Just wanting to confirm you've received the messages I've sent? If not, I think Spotware's email system is blocking them for some reason because all my initial messages got through to the Community team - obviously since they asked for the VPS' details to check out the issue.

 

Thank you

 

Hi firemyst,

Messages received, the team will check later this week or early next week. Thanks for your patience!

Best regards,

Panagiotis

 

Any updates? HAve they been able to see what's going on?

Hi firemyst,

Unfortunately our engineers were not able to reproduce the "unexpectedly terminated" on your VPS either. So at the moment there isn't much we can do.

Best regards,

Panagiotis

This is from the VPS as it is right now. I've left these windows open.

I can't make it any more obvious what the problem is.

firemyst
13 Sep 2024, 07:15 ( Updated at: 13 Sep 2024, 07:16 )

RE: RE: RE: RE: RE: RE: RE: RE: RE: RE: RE: When a bot was "unexpectedly terminated", cTrader shows the bot as still running

PanagiotisCharalampous said: 

firemyst said: 

PanagiotisCharalampous said: 

firemyst said: 

Just wanting to confirm you've received the messages I've sent? If not, I think Spotware's email system is blocking them for some reason because all my initial messages got through to the Community team - obviously since they asked for the VPS' details to check out the issue.

 

Thank you

 

Hi firemyst,

Messages received, the team will check later this week or early next week. Thanks for your patience!

Best regards,

Panagiotis

 

Any updates? HAve they been able to see what's going on?

Hi firemyst,

Unfortunately our engineers were not able to reproduce the "unexpectedly terminated" on your VPS either. So at the moment there isn't much we can do.

Best regards,

Panagiotis

IT WAS RIGHT THERE. ON the screen in the open session as I left it. If they watched the video, they would have seen processes were still indicated as “running” but WERE NOT logging anything on every tick. Eg, they stopped, or “got lost”, or something, but were no longer responding. 

Using the exact same source code I emailed them at the Community@Spotware account. I had it open. All they had to do was look and see.

Nobody actually watched the video did they? I see the youtube count didn't go up.

firemyst
13 Sep 2024, 06:01

RE: RE: RE: RE: RE: RE: RE: RE: RE: When a bot was "unexpectedly terminated", cTrader shows the bot as still running

PanagiotisCharalampous said: 

firemyst said: 

Just wanting to confirm you've received the messages I've sent? If not, I think Spotware's email system is blocking them for some reason because all my initial messages got through to the Community team - obviously since they asked for the VPS' details to check out the issue.

 

Thank you

 

Hi firemyst,

Messages received, the team will check later this week or early next week. Thanks for your patience!

Best regards,

Panagiotis

Any updates? HAve they been able to see what's going on?

firemyst
10 Sep 2024, 06:27 ( Updated at: 10 Sep 2024, 07:54 )

It is if you're using a bot. 

You would just have your bot execute it's logic on every new bar (OnBar) instead of every tick (OnTick)

firemyst
10 Sep 2024, 06:20 ( Updated at: 10 Sep 2024, 07:54 )

Essentially the same way you do it in a cBot as well.

in your C# code you need to call the ExecuteMarketOrder (or relevant) method for placing orders.

See this page for example within an indicator:

https://help.ctrader.com/ctrader-algo/articles/for-developers/how-to-trade-with-ctrader-indicators/#create-an-indicator-with-a-trading-panel

firemyst
09 Sep 2024, 23:47 ( Updated at: 10 Sep 2024, 05:12 )

Add the reference into your cbot project:

https://help.ctrader.com/ctrader-algo/articles/for-developers/how-to-use-custom-indicators-in-cbots/

firemyst
08 Sep 2024, 09:10

RE: RE: Closing part of a position in backtesting

da.weber92 said: 

firemyst said: 

If you wrote your own bot, then you do it in your code by modifying the position and reducing the volume of your position when your criteria are met.

Sorry for being unprecise, but I meant manual backtesting without a bot or even indicators. Just looking at the chart and using a little bit of intuition.

 

I am using hedging for some time now and you can get out of bad trades by partly closing positions quite well. But I can not do that in replay mode or I did not find the option to do this.

Just double click on your order in the order window and the modify order window comes up.

Reduce the volume of your position and click to update your order.

firemyst
07 Sep 2024, 01:17 ( Updated at: 08 Sep 2024, 05:09 )

RE: POOR SERVICE

PanagiotisCharalampous said: 

Hi there,

Telegram is not the place to report your issues. Your emails were not received. Your video has been forwarded to the product team for further investigation.

Best regards,

Panagiotis

@PanagiotisCharalampous:

Here's another report of your team not receiving emails people are sending to the “community” email address. 

I think this should warrant some kind of investigation on Spotware's side to see why as there's now at least 2 users who had sent emails through, but Spotware didn't receive them.

To refresh, here's the thread on an issue I reported where after sending the initial issue to the Community addresses, they didn't receive any further emails from me once I tried sending through my VPS information:

https://ctrader.com/forum/ctrader-algo/44559/#post-113028

firemyst
07 Sep 2024, 01:13

If you wrote your own bot, then you do it in your code by modifying the position and reducing the volume of your position when your criteria are met.

firemyst
04 Sep 2024, 09:23

RE: RE: RE: RE: RE: RE: RE: When a bot was "unexpectedly terminated", cTrader shows the bot as still running

PanagiotisCharalampous said: 

firemyst said: 

PanagiotisCharalampous said: 

 

Hi firemyst,

It seems we have not received this email. Can you please resend it to community@ctrader.com?

Best regards,

Panagiotis

Resent as requested. PLease let me know if you received it. If not, I might have to send separate individual emails with all the info as I wonder if your email system might be blocking it or sending it to spam for some reason.

Hi firemyst,

Try my personal one as well pcharalampous@spotware.com

Best regards,

Panagiotis

Just wanting to confirm you've received the messages I've sent? If not, I think Spotware's email system is blocking them for some reason because all my initial messages got through to the Community team - obviously since they asked for the VPS' details to check out the issue.

Thank you

firemyst
03 Sep 2024, 11:47 ( Updated at: 03 Sep 2024, 12:24 )

RE: RE: RE: RE: RE: RE: RE: When a bot was "unexpectedly terminated", cTrader shows the bot as still running

PanagiotisCharalampous said: 

firemyst said: 

PanagiotisCharalampous said: 

 

Hi firemyst,

It seems we have not received this email. Can you please resend it to community@ctrader.com?

Best regards,

Panagiotis

Resent as requested. PLease let me know if you received it. If not, I might have to send separate individual emails with all the info as I wonder if your email system might be blocking it or sending it to spam for some reason.

Hi firemyst,

Try my personal one as well pcharalampous@spotware.com

Best regards,

Panagiotis

Done.

I've also sent a separate message with the email as a screen capture in case it has been filtered somewhere based on the text.

EDIT:

I just sent you a link too to the private YouTube video I uploaded show casing the issue.

firemyst
03 Sep 2024, 09:22 ( Updated at: 03 Sep 2024, 09:23 )

RE: RE: RE: RE: RE: When a bot was "unexpectedly terminated", cTrader shows the bot as still running

PanagiotisCharalampous said: 

 

Hi firemyst,

It seems we have not received this email. Can you please resend it to community@ctrader.com?

Best regards,

Panagiotis

Resent as requested. PLease let me know if you received it. If not, I might have to send separate individual emails with all the info as I wonder if your email system might be blocking it or sending it to spam for some reason.

firemyst
03 Sep 2024, 06:22

RE: RE: RE: When a bot was "unexpectedly terminated", cTrader shows the bot as still running

PanagiotisCharalampous said: 

firemyst said: 

PanagiotisCharalampous said: 

Hi firemyst,

Can we have the cBot that reproduces this problem?

Best regards,

Panagiotis

Any updates on this?

1. I provided a private video link on YouTube demonstrating the issue;
2. I provided access details to my VPS so the team can see it first hand.
3. I provided .algo file and source code that reproduces the issue on the VPS
4. I've provided plenty of details in this thread

Thank you.

Hi firemyst,

We were not able to reproduce this. You said that you will provide access to your VPS but we have not received anything yet.

Best regards,

Panagiotis

I sent the email last week:

firemyst
02 Sep 2024, 23:51

RE: When a bot was "unexpectedly terminated", cTrader shows the bot as still running

PanagiotisCharalampous said: 

Hi firemyst,

Can we have the cBot that reproduces this problem?

Best regards,

Panagiotis

Any updates on this?

1. I provided a private video link on YouTube demonstrating the issue;
2. I provided access details to my VPS so the team can see it first hand.
3. I provided .algo file and source code that reproduces the issue on the VPS
4. I've provided plenty of details in this thread

Thank you.

firemyst
30 Aug 2024, 01:01 ( Updated at: 30 Aug 2024, 05:10 )

RE: Bot crash trubleshot

PanagiotisCharalampous said: 

Hi there,

Share your cBot code and send us some troubleshooting information the next time this happens. Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis
 

HI @PanagiotisCharampous:

This is another thread where I'm clearly subscribed, but have received no email notifications of any replies again.

Screen capture showing I'm subscribed:

Before you say anything, there are no emails in any spam/junk folder either.

There's definitely an issue here. 

I've noticed so far on all the threads where this has happened, it has been on those where my posts were awaiting moderation before being posted.

firemyst
29 Aug 2024, 01:50 ( Updated at: 29 Aug 2024, 05:15 )

Okay. And? Without providing a screen capture showing your attempted orders or the results, I'm not sure how you're expecting anyone to be able to further assist you?

firemyst
29 Aug 2024, 01:49 ( Updated at: 29 Aug 2024, 05:15 )

It would be nice, but right now I don't believe there is any such functionality – it's a manual process.

firemyst
29 Aug 2024, 01:45 ( Updated at: 29 Aug 2024, 05:15 )

See this thread as well, as I'm having similar issues that gives the same error, and am hoping Spotware is actually investigating it:

https://ctrader.com/forum/ctrader-algo/44559/#post-112763

firemyst
28 Aug 2024, 08:03

RE: When a bot was "unexpectedly terminated", cTrader shows the bot as still running

PanagiotisCharalampous said: 

Hi firemyst,

Can we have the cBot that reproduces this problem?

Best regards,

Panagiotis

I have emailed the Community account with details for accessing my VPS so they can see the issue happening first hand. I've explained what to look for in the details of the email.