Spotware
22 Feb 2023, 08:47

Dear trader,

Strategies are auto deleted after some time of inactivity. Auto-deletion is triggered after both conditions below are met:

• Strategy is older than 30 days
• Strategy has no deals or its status is set to Stopped for the last 30 days

Best regards,

cTrader Team 

Spotware
22 Feb 2023, 08:46

Dear trader,

Could you please provide us with a screenshot of the message you get?

Best regards,

cTrader Team

Spotware
21 Feb 2023, 14:09

Dear trader,

Thanks for the video, this issue will be fixed in the upcoming update of cTrader.

Best regards,

cTrader Team

Spotware
21 Feb 2023, 14:02

Dear GridSurfer,

You can send it to community@ctrader.com.

Best regards,

cTrader Team

Spotware
21 Feb 2023, 08:18

Dear GridSurfer,

Dragging charts and changing the order should be working. We were not able to reproduce such a problem. Are you able to record a video demonstrating this behavior?

Best regards,

cTrader Team

Spotware
20 Feb 2023, 13:22

Dear trader,

Unfortunately we were not able to reproduce the described behavior. Can you please record a video demonstrating the steps you are following and thew described outcome?

Best regards,

cTrader Team

Spotware
20 Feb 2023, 10:45

Dear all, 

We have received troubleshooting information but unfortunately it is not enough for us to reproduce the problem. If somebody can isolate the steps that lead to this behavior, we are more than happy to investigate further 

Dear bishbashbosh,

Please note that currently cTrader doesn't support running cBots and indicators with AccessRights=None for ARM64 processors. You can only run your cBots/Indicators using FullAccess mode.

Best regards,

cTrader Team

Spotware
20 Feb 2023, 08:48

Dear trader,

Please clarify which bug are you referring to.

Best regards,

cTrader Team

Spotware
20 Feb 2023, 08:46

Dear Richard,

Thank you for reporting this issue. Please send us some troubleshooting information the next time this happens. Add a link to this discussion in the text box before you submit.

Best Regards,

cTrader Team 

Spotware
17 Feb 2023, 15:23

Hi Phil,

We received your video. Please make sure you are using the SDK compiler and let us know if you can still reproduce this problem in v4.5.9

Best regards,

cTrader Team

Spotware
17 Feb 2023, 09:00

Hi there,

This option was removed. Strategies are automatically deleted 30 days after they have stopped.

Best regards,

cTrader Team

Spotware
16 Feb 2023, 09:25

Dear deeganpope,

Which version of cTrader do you use?

Best regards,

cTrader Team

Spotware
15 Feb 2023, 10:44

Dear trader,

Thank you for reporting this issue. We will fix it in an upcoming update.

Best regards,

cTrader Team

Spotware
15 Feb 2023, 08:57

Dear trader,

Please send us some troubleshooting information after this happens. Paste a link to this discussion inside the text box.

Best regards,

cTrader Team

Spotware
15 Feb 2023, 08:54

Dear Xammo,

Please send us a video demonstrating this issue. Please also send us some troubleshooting information after this happens, posting the link to this discussion inside the textbox.

Best Regards, 

cTrader Team

Spotware
14 Feb 2023, 11:19

Dear ncel01,

Could you please send us the dotMemory snapshot at community@ctrader.com?

Best regards,

cTrader Team

Spotware
10 Feb 2023, 10:00

Dear trader,

Unfortunately we were not able to reproduce your problem. If you want to include sources when building from VS, then you can add the following tag in .csproj

<IncludeSource>True</IncludeSource>

Best regards,

cTrader Team

Spotware
09 Feb 2023, 17:48

Hi Phil,

You can send it to community@ctrader.com

Best regards,

cTrader Team

Spotware
09 Feb 2023, 08:33

Dear trader,

You should contact the broker regarding these questions.

Best regards,

cTrader Team

Spotware
09 Feb 2023, 08:32

Hi Phil,

Is it possible to record a video demonstrating what are you looking at?

Best regards,

cTrader Team