PanagiotisCharalampous
08 Feb 2018, 11:09

Hi patrick.sifneos@gmail.com,

The issue has been fixed in our internal builds, the fix will be there with the next release. We have a very rigirous QA process and releases are composed of several new features and bug fixes, most of them interrelated. We will release as soon as we make sure that everything is working properly. In other words, we do not fix bugs one by one on the live server :). 

Best Regards,

Panagiotis

PanagiotisCharalampous
07 Feb 2018, 17:19

Hi tmc,

Your proposal is a nice workaround and could work for most of the cases. However, since SL is a market order, the closing price could be both above and below the price. Therefore, the solution would not be 100% accurate (e.g. in case of positive slippage).

Best Regards,

Panagiotis 

PanagiotisCharalampous
07 Feb 2018, 15:16

Hi Alexander,

Currently there is no way to know how a position was closed. You could post a suggestion in the Suggestions section.

Best Regards,

Panagiotis

PanagiotisCharalampous
07 Feb 2018, 15:11

Hi trend_meanreversion,

Your email has been received. We will investigate and come back to you.

Best Regards,

Panagiotis

PanagiotisCharalampous
07 Feb 2018, 14:25

Hi trend_meanreversion,

Please send me your broker and the relevant Order ID or Deal ID at community@spotware.com.

Best Regards,

Panagiotis

PanagiotisCharalampous
07 Feb 2018, 11:24

Hi itmfar,

Thanks for posting the indicator. I used your indicator on a minute chart for some time but did not experience any problem. It would be helpful to be able to reproduce the problem so that I can see it and see how I can help you.

Best Regards,

Panagiotis

PanagiotisCharalampous
06 Feb 2018, 14:19

Hi kuba.pod@gmail.com,

Thanks for posting in our forum. Currently there is no way to set a starting time for a cBot. Therefore, I think that your solution is the way to solve this issue. You can set the starting time as a parameter of the cBot and then make the relevant checks in the code.

Best Regards,

Panagiotis

PanagiotisCharalampous
06 Feb 2018, 14:15

Hi trend_meanreversion,

TP is a is just a limit order linked to your position. So when the price reaches TP price, cServer sends a limit order to the LP. However I cannot provide an explanation of what happened since we do not control the entire execution chain. The broker does. Let them investigate and give you a response. If there is an issue with cTrader, they will contact us directly.

Best Regards,

Panagiotis

PanagiotisCharalampous
06 Feb 2018, 11:36

Hi itmfar,

Calculate() is called on each tick. Therefore pretty often on major pairs. You could have timer but I don't think this would be a good idea. It would be better to tell us what the problem is so that we could propose a more proper solution.

Best Regards,

Panagiotis

PanagiotisCharalampous
06 Feb 2018, 11:30

Hi douglascvas,

Next time you experience this issue, please send troubleshooting information to our QA team. You can do so by pressing Ctrl+Alt+Shift+T and then pressing the "Submit" button. In the description, please paste the link of this discussion.

Best Regards,

Panagiotis

PanagiotisCharalampous
06 Feb 2018, 11:24

Hi trend_meanreversion,

For execution issues I would advise you to contact your broker directly. Send them all the necessary details and they should advise why your order was executed in that way. 

Best Regards,

Panagiotis

PanagiotisCharalampous
05 Feb 2018, 16:46

Hi irmscher9,

Thanks for your suggestion. I would advise you to post it in the Suggestions section so that product managers can find them gathered in one place.

Best Regards,

Panagiotis

PanagiotisCharalampous
05 Feb 2018, 16:15

Hi emeeder1,

Thanks, can you please send an email feedback@spotware.com so that our support team can perform a more detailed investigation?

Best Regards,

Panagiotis

PanagiotisCharalampous
05 Feb 2018, 15:31 ( Updated at: 21 Dec 2023, 09:20 )

Hi emeeder1,

Can you please right click on your taskbar preview window, select "Restore" and let me know if it resolves the problem? You can see a relevant screenshot below

Best Regards,

Panagiotis

PanagiotisCharalampous
05 Feb 2018, 14:28

Hi all,

Thanks for reporting this issue. Can you let me know if this still happens? On weekends this is expected due to maintenance tasks. However I will investigate with cAlgo team if offline backtesting/optimization can be added to the backlog

Best Regards,

Panagiotis

PanagiotisCharalampous
05 Feb 2018, 12:20

Hi Markus,

Send it at community@spotware.com

Best Regards,

Panagiotis

PanagiotisCharalampous
05 Feb 2018, 11:42

Hi megamemo,

You can copy your traders only by mirroring your signal providing account using another account.

Best Regards,

Panagiotis

PanagiotisCharalampous
05 Feb 2018, 11:39

Hi Storm31,

You can use PlotType to achieve this.

Best Regards,

Panagiotis

PanagiotisCharalampous
05 Feb 2018, 11:35

Dear Trader,

Thanks for posting in our forum. In order to investigate further we will need the source code for both the indicator and the cBot.

Best Regards,

Panagiotis

PanagiotisCharalampous
05 Feb 2018, 11:28

Hi Alex,

The problem is this line of code

var position = Positions.Find(InstanceName, Symbol);

Noone assures you that a position will be found. Change your break even function to the following

        private void GoToBreakEven()
        {
            var position = Positions.Find(InstanceName, Symbol);
            if (position != null)
            {
                var entryPrice = position.EntryPrice;
                var distance = 0.0;
                var adjEntryPrice = position.TradeType == TradeType.Buy ? entryPrice + ExtraPips * Symbol.PipSize : entryPrice - ExtraPips * Symbol.PipSize;
                if (position.TradeType == TradeType.Buy)
                    distance = Symbol.Bid - entryPrice;
                else
                    distance = entryPrice - Symbol.Ask;

                if (distance >= Trigger * Symbol.PipSize && position.StopLoss != adjEntryPrice)

                    ModifyPosition(position, adjEntryPrice, TP);
            }
        }

Best Regards,

Panagiotis