PanagiotisCharalampous
16 Jun 2020, 08:23

Hi Vitore,

Thanks for reporting this issue. Is it possible to record a short video that will allow us to see the problem as well as the steps you follow to reproduce it?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
16 Jun 2020, 08:21

Hi MZen,

I cound not reproduce such a problem. Do you have any specific steps to reproduce this?

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Panagiotis 

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PanagiotisCharalampous
16 Jun 2020, 08:12

Hi applez,

Can you please confirm that you followed all the steps of the clean installation process including deleting %USERPROFILE%\AppData\Local\Apps\2.0 folder?

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Panagiotis 

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PanagiotisCharalampous
15 Jun 2020, 16:45

Hi applez,

Did you try a clean installation?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
15 Jun 2020, 16:08

Hi Mario,

You can just override the file every time you are writing a new value. You can use File.WriteAllText() to do so.

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Panagiotis 

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PanagiotisCharalampous
15 Jun 2020, 15:59

Hi Ilia,

You seem to be looking for the order book which is essentially the Depth of Market. I don't know what are we looking at on the left but if you are showing the latest trades on the futures exchange, there is no such thing in OTC markets.

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Panagiotis 

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PanagiotisCharalampous
15 Jun 2020, 14:09

Hi alexandermasonam303,

It is not clear if you refer to cTrader Desktop or cTrader Mobile. Can you please clarify? From your description, it seems to be a network issue and not an app issue.

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Panagiotis 

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PanagiotisCharalampous
15 Jun 2020, 13:58

Hi Ilia,

I still do not understand what do you mean. It seems you are translating from another language but the terms do not make sense in English.

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Panagiotis 

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PanagiotisCharalampous
15 Jun 2020, 11:03

Hi ericsson,

Thanks for your nice words! If you can provide more information about the CSV issue, we can have a look at this as well.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
15 Jun 2020, 11:01

Hi ponrajk22,

We are aware of this issue and we will push a hotfix soon.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
15 Jun 2020, 10:47

Hi frankp79,

Can you provide more information on how we can reproduce this issue? Which broker do you use? Are you using any custom indicator or cBot? Can you record a video demonstrating this behavior?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
15 Jun 2020, 10:44

Hi office3131,

When you are using indicators that consume data from other timeframes on backtesting, you need to make sure that they get enough data from the other timeframes so that they can display values for the date the backtesting starts. See an example below on how to go about the solution

        protected override void Initialize()
        {

            bars = MarketData.GetBars(matf);

        }

        public override void Calculate(int index)
        {
            while (double.IsNaN(bars.ClosePrices[bars.OpenTimes.GetIndexByTime(Bars.OpenTimes[index])]))
            {
                bars.LoadMoreHistory();
            }
            var ma1 = Indicators.ExponentialMovingAverage(bars.ClosePrices, emaper).Result;
            //get time
            var charttime = Bars.OpenTimes[index];

            //get index
            var idx1 = bars.OpenTimes.GetIndexByTime(charttime);

            main[index] = ma1[idx1];

        }

Best Regards,

Panagiotis 

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PanagiotisCharalampous
15 Jun 2020, 10:19

Hi MrAnderson,

Pip value for symbols can vary between brokers and there is no "correct" value for pips. Every broker decides on what the the pip size will be for every symbol.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
15 Jun 2020, 10:15 ( Updated at: 21 Dec 2023, 09:22 )

Hi MrAnderson,

See below

Best Regards,

Panagiotis 

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PanagiotisCharalampous
15 Jun 2020, 10:14

Hi mmtt,

Thanks for your suggestion. It would be better to use Suggestions section to post your suggestions or vote for existing ones.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
15 Jun 2020, 09:51

Hi Wojtek,

No there is no such option.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
15 Jun 2020, 09:50

Hi lordyy,

There is no specific method for this.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
15 Jun 2020, 09:44

Hi ZuniSoft,

Check here on how to add a reference in a cBot.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
15 Jun 2020, 09:41

Hi ericsson,

Please note that this is a Beta so issues are expected.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
15 Jun 2020, 09:00

Hi shaneclarksc203,

Spotware cTrader Beta latest version is 3.8. Can you please confirm that you are running 3.8 and let us know if you still experience this issue?

Best Regards,

Panagiotis 

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