PanagiotisCharalampous Forum Activity

The backend shows that the leverage for account 1192115 is 1:30 and this is the reason for the issues you experienced. Unfortunately I cannot help you further with this, you need to talk to your broker.

Best Regards,

Panagiotis

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@PanagiotisCharalampous

PanagiotisCharalampous
29 Apr 2021, 09:23

Hi trander002,

Thanks for the suggestion. We will have a look at this.

Best Regards,

Panagiotis

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@PanagiotisCharalampous

PanagiotisCharalampous
29 Apr 2021, 08:17

Hi pap64,

There is no support email, if you cannot post this information here, please send it to my personal, pc@spotware.com.

Best Regards,

Panagiotis

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@PanagiotisCharalampous

PanagiotisCharalampous
29 Apr 2021, 08:15

Hi ctraderftmo+115,

It is the default workspace for cTrader Desktop. You shouldn't worry.

Best Regards,

Panagiotis

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@PanagiotisCharalampous

PanagiotisCharalampous
29 Apr 2021, 08:02

Hi michael00,

In the screenshot I can only see the leverage of the strategy provider, not the leverage of the follower's account.

Regarding the delay issue, there is no actual delay. What happens is that the strategy provider has executed two deals but only one was copied due to insufficient margin, the second one. The first one was rejected.

Best Regards,

Panagiotis

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@PanagiotisCharalampous

PanagiotisCharalampous
28 Apr 2021, 16:17

Hi michael00,

We have investigated this case further and the issue is caused by the fact that the following account has a leverage of 1:30 instead of 1:500. Please talk to your broker about this.

Best Regards,

Panagiotis

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@PanagiotisCharalampous

PanagiotisCharalampous
28 Apr 2021, 10:16

Hi michael00,

Can you please provide us the broker and account number of the account that is following the strategy?

Best Regards,

Panagiotis

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@PanagiotisCharalampous

PanagiotisCharalampous
28 Apr 2021, 10:05

Hi ctraderftmo+115,

Workspaces can be used between different brokers. You can find what is saved in workspaces here.

Best Regards,

Panagiotis

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@PanagiotisCharalampous

PanagiotisCharalampous
28 Apr 2021, 08:49

Hi Waxy,

There is no built in feature for this. You would need to build something custom.

Best Regards,

Panagiotis

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@PanagiotisCharalampous

PanagiotisCharalampous
28 Apr 2021, 08:03

Hi belasto,

It should work on both. Please share your code and we will spot the mistake.

Best Regards,

Panagiotis

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@PanagiotisCharalampous

PanagiotisCharalampous
28 Apr 2021, 08:00

Hi paulbradford1980,

No this is not possible at the moment.

Best Regards,

Panagiotis

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@PanagiotisCharalampous

PanagiotisCharalampous
27 Apr 2021, 15:17

Hi triccomane,

The labels you use to search for positions are different from the labels you use when placing your orders

                    var SellPosition = Positions.FindAll("Sell", SymbolName, TradeType.Sell);
                    var BuyPosition = Positions.FindAll("Buy", SymbolName, TradeType.Buy);

                PlaceStopOrder(TradeType.Buy, SymbolName, 0.01, buy_price, "Long", sl, tp);

                PlaceStopOrder(TradeType.Sell, SymbolName, 0.01, sell_price, "Short", sl, tp);

Best Regards,

Panagiotis

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@PanagiotisCharalampous

PanagiotisCharalampous
27 Apr 2021, 13:23

Hi Hozankurd,

If you have invested money in a strategy, your subaccount should be visible in cTrader Copy. If you cannot see it there, can you please provide more information about your issue e.g. some screenshots?

Best Regards,

Panagiotis

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@PanagiotisCharalampous

PanagiotisCharalampous
27 Apr 2021, 08:10

Hi Johannes,

Unfortunately we were not able to reproduce such a behavior, nobody else reported this and the information we have is minimal.

Best Regards,

Panagiotis

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@PanagiotisCharalampous

PanagiotisCharalampous
27 Apr 2021, 08:05 ( Updated at: 27 Apr 2021, 08:06 )

Hi pap64,

You need to provide more information. First of all, make sure that the below are all checked

If you still cannot see your subaccount, let us know the following

Your broker
The parent account number
The subaccount number
The strategy you are following
Screenshots showing that the account is missing

Best Regards,

Panagiotis

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@PanagiotisCharalampous

PanagiotisCharalampous
26 Apr 2021, 15:30

Hi jensnig,

We have released a fix on Spotware cTrader Beta regarding this issue. Can you please check if you can still reproduce it on Spotware cTrader Beta?

Best Regards,

Panagiotis

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@PanagiotisCharalampous

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