PanagiotisCharalampous
31 Oct 2024, 06:23

Hi there,

I did not understand what you are doing and what exactly is happening. Can you record a video so that we can understand what you are looking at?

Best regards,

Panagiotis

PanagiotisCharalampous
31 Oct 2024, 06:11

RE: journal

rrooddeeff said: 

They ask me to send them journal but i cannot see it in ctrader web

The journal is available only on cTrader Desktop. However the broker can check submitted orders from their backend.

PanagiotisCharalampous
31 Oct 2024, 06:09

Hi there,

Please post your question in the correct topic.

Best regards,

Panagiotis

PanagiotisCharalampous
31 Oct 2024, 06:08

Hi there,

No it is not possible.

Best regards,

Panagiotis

PanagiotisCharalampous
30 Oct 2024, 14:24

Hi there,

You should check execution issues with your broker.

Best regards,

Panagiotis

PanagiotisCharalampous
30 Oct 2024, 13:21

RE: Improvements to memory usage observed

ncel01 said: 

Hello,

To be fair, it looks to me that a lot of progress has been made here lately :

The RAM usage in time seems to be much more stable, even with cBots running. I am now able to keep cTrader open for weeks without noticing any relevant increase in memory usage.

Although there is always room for refinements, the improvements are clear.

@Panagiotis

Do you confirm that significant improvements to memory management have been performed lately?

Please always be mindful of any memory leaks when adding new features/tools, as this is crucial for the overall platform stability.

Hi ncel01,

We do performance improvements on almost every update

PanagiotisCharalampous
30 Oct 2024, 09:54

Hi there,

There is no ScrollXto in your code. Can you share the full source code please?

Best regards,

Panagiotis

PanagiotisCharalampous
30 Oct 2024, 09:53

Hi there,

There are no bullet proof solutions when it comes to protect your software. It's all about the effort needed to reverse engineer something vs it's actual value. The .algo files are encrypted making it very hard to reverse engineer them.

Best regards,

Panagiotis

PanagiotisCharalampous
30 Oct 2024, 06:22

Hi there, 

Drawing objects snap to prices automatically. Just drag the dots on the drawing objects near the price you want and it will snap to it

Best regards,

Panagiotis

PanagiotisCharalampous
29 Oct 2024, 16:25

RE: RE: Emails not coming through or coming through too slowly / Webhooks?

alshdavid said: 

PanagiotisCharalampous said: 

Hi there,

Emails come immediately in my case, neither we have any other complaints regarding this. So most probably this is an issue with your email rather than the platform. If we receive more complaints, we will investigate further.

Best regards,

Panagiotis

Thanks! Unfortunately my original plan was to use the emails as a push event and data source for journaling however the emails themselves don't contain the right information for this.

I'm currently exploring using the open api capabilities for pulling historical data. Does the API support webhooks for order actions or is it only available via websocket? 

Webhooks are ideal because I can use serverless handlers to process my trade data and put it into an SQL database to be queried/visualized later.

If it's only websockets, I'd be better off polling the open api endpoints every minute or something - or find some alternative trigger for pulling historical data

 

Hi there,

Web hooks are not available at the moment.

Best regards,

Panagiotis

PanagiotisCharalampous
29 Oct 2024, 16:24

Hi there,

Open API is an API based on TCP and protocol buffers. REST API endpoints are not available at the moment.

Best regards,

Panagiotis

PanagiotisCharalampous
29 Oct 2024, 16:22

RE: cTrader.Automate. Host.Dispatcher. Exceptions.AutomateDispatcherUnhandledException' was thrown.

Salileh said: 

Dear sirs,

Thank you for your reply and I just followed your instructions and submitted my technical issue from ctrader platform.

 

Best regards

Salileh

Hi Salileh,

We checked your troubleshooting and it seems that your broker does not have historical data for XAUEUR which is necessary for the conversion. Please provide us with the following information to reproduce this issue

1. Your cBot code
2. Backtesting dates and parameters
3. Your broker
4. Your account's currency.

Best regards,

Panagiotis

PanagiotisCharalampous
29 Oct 2024, 08:50

Hi martins,

All new features delivered in cTrader Algo are supported for .Net 6.0 only. We do not test them for .Net framework. So it is suggested that you use .Net 6.0.

Best regards,

Panagiotis

PanagiotisCharalampous
29 Oct 2024, 07:08

Hi there,

This is not possible for cTrader for Mac at the moment.

Best regards,

Panagiotis

PanagiotisCharalampous
29 Oct 2024, 07:01

Hi there,

Advanced Take Profit is not available on cTrader for Mac at the moment.

Best regards,

Panagiotis

PanagiotisCharalampous
29 Oct 2024, 06:51

Hi there,

Can you be more specific regarding what is not working?

Best regards,

Panagiotis

PanagiotisCharalampous
29 Oct 2024, 06:50

Hi there,

Here is the contact us link

https://www.spotware.com/contact-us

Best regards,

Panagiotis

PanagiotisCharalampous
29 Oct 2024, 06:50

Hi there,

Here is the contact us link

https://www.spotware.com/contact-us

Best regards,

Panagiotis

PanagiotisCharalampous
29 Oct 2024, 06:49

Hi there,

There is no way get this information via the API. The angle is calculated based on the screen's pixels

Best regards,

Panagiotis

PanagiotisCharalampous
29 Oct 2024, 06:47

Hi there, 

Check the symbol's leverage through the active symbol panel, it's probably lower.

Best regards,

Panagiotis