PanagiotisCharalampous
09 Aug 2018, 14:12

Hi Alex,

If you share your code, we might be able to make some suggestions.

Best Regards,

Panagiotis

PanagiotisCharalampous
09 Aug 2018, 12:25

Hi Patrick, 

I don't understand what is the problem. I can see them.

Best Regards,

Panagiotis

PanagiotisCharalampous
09 Aug 2018, 09:56

Hi bishbashbosh,

I had a look at the cBot and indicator but I cannot see any issue. Can you please explain to me why you think the output is garbage? What does the cBot do and what would you expect it to do instead?

Best Regards,

Panagiotis

PanagiotisCharalampous
09 Aug 2018, 09:30

Hi Alex,

Thanks for posting in our forum. However it is not clear what kind of advice do you need. Could you please explain further?

Best Regards,

Panagiotis

PanagiotisCharalampous
08 Aug 2018, 14:23

Hi Lavio,

Can you share your robots and setup so that we can test it? Also please let us know about your computer's specs.

Best Regards,

Panagiotis

PanagiotisCharalampous
08 Aug 2018, 12:08

Hi dicairo.bassem,

You lose your followers because you change your pricing policy. Therefore, you will need to get their explicit approval for the new prices. You cannot change your pricing without them being notified and accepting the new price.

Best Regards,

Panagiotis

PanagiotisCharalampous
08 Aug 2018, 10:47

Hi bishbashbosh,

Thank you for posting in our forum. Could you please send us the full source code of the cBot and indicator so that we can reproduce and advise accordingly?

Best Regards,

Panagiotis

PanagiotisCharalampous
08 Aug 2018, 10:39

Hi robotic,

.pdb files are not needed. What you debug is the cBot and not cTrader. If you follow the instructions you should have no problem setting breakpoints.

Best Regards,

Panagiotis

PanagiotisCharalampous
08 Aug 2018, 10:34

Hi dicairo.bassem,

Is the follower a live or a demo account?

Best Regards,

Panagiotis

PanagiotisCharalampous
08 Aug 2018, 10:32

Hi dicairo.bassem,

Yes you will need to stop the strategy and start it again.

Best Regards,

Panagiotis

PanagiotisCharalampous
08 Aug 2018, 10:30

Ηi chamrasi.sadegh,

Unfortunately cTrader is not available for US citizens so it is not available in the US store as well.

Best Regards,

Panagiotis

PanagiotisCharalampous
08 Aug 2018, 10:26

Ηι canhkttt,

You will need to contact your broker to do this for you.

Best Regards,

Panagiotis

PanagiotisCharalampous
07 Aug 2018, 10:30

Hi Lavio,

cTrader Trade charts should not be affected by the cTrader Automate charts. Therefore, if on one instance you run cTrader Trade and on the other instance you run cTrader Automate, then I don't see where is the problem and I don't see any confusion happening.

Best Regards,

Panagiotis

PanagiotisCharalampous
06 Aug 2018, 10:14

RE: Bug fixes

scotthornby said:

This new version obviously needs some stuff sorted, my chart candles keep frezzing, they are giving different candles to the ctrader web i am running through FX pro. How long will this go on before it is fixed. Time to change otherwise.

Hi scotthornby,

Thanks for reporing this issue. Note that this is a beta and issues will be sorted out before releasing to brokers. Could you please share some screenshots demonstrating this issue so that our team can investigate and fix this?

Best Regards,

Panagiotis

PanagiotisCharalampous
03 Aug 2018, 15:31

Hi amsman,

We will check this. In the meanwhile a suggestion is to develop a cBot for this task and use ClosePositionAsync to check if it improves the performance.

Best Regards,

Panagiotis

PanagiotisCharalampous
03 Aug 2018, 14:27

Hi,

We asked for a video but you did not provide it yet. Unfortunately we cannot determine the problem if we do not have enough information. Would you be available for a TeamViewer session with one of our QA engineers for further investigation?

Best Regards,

Panagiotis

PanagiotisCharalampous
03 Aug 2018, 14:12

Ηι ctid362150,

Practically it was not removed since the new applications were developed from scratch. So actually it has not been implemented yet. The new apps are native mobile apps and have much more capabilities than the previous ones. However, we had to leave some features behind which will be gradually added in upcoming updates.

Best Regards,

Panagiotis

PanagiotisCharalampous
03 Aug 2018, 13:02

Hi nguyenbaocuong,

Where did you change your timezone. In the Device settings or the Application settings?

Best Regards,

Panagiotis

PanagiotisCharalampous
03 Aug 2018, 12:54

Hi Lavio, 

Why don't you run separate instances of cTrader, one for trading and one for backtesting?

Best Regards,

Panagiotis 

PanagiotisCharalampous
03 Aug 2018, 11:40

Dear Trader,

Heikin Ashi candles will be added in one of the future updates of the application.

Best Regards,

Panagiotis