PanagiotisCharalampous
05 Sep 2018, 12:02

Hi beneditobvn,

Thanks for reporting this behavior. I will forward it to the product team to investigate.

Best Regards,

Panagiotis

PanagiotisCharalampous
05 Sep 2018, 11:31

Hi Kevin,

1) Note that the commission is calculated on millions traded based on the currency on which the commission is charged i.e. if the commission is in AUD but you trade EUR, the volume traded will need to be converted from EUR to AUD in order to estimate the traded volume and then the commission will be calculated on that.

2) Also note that the commission is reported in Position.Commissions in deposit currency. Therefore if your balance is not in the base currency of the symbol traded then the commission is different and you need to make the relevant conversions.

Please tell be the deposit currency and the symbol you trade and I will explain to you how commission is calculated.

Best Regards,

Panagiotis

PanagiotisCharalampous
04 Sep 2018, 17:05

RE:

Panagiotis Charalampous said:

Hi,

We asked for a video but you did not provide it yet. Unfortunately we cannot determine the problem if we do not have enough information. Would you be available for a TeamViewer session with one of our QA engineers for further investigation?

Best Regards,

Panagiotis

Hi procumulative@gmail.com,

We have asked for additional information but we never received it. See above. We never said the problem was fixed since we never got the necessary information to investigate it.

Best Regards,

Panagiotis

PanagiotisCharalampous
04 Sep 2018, 16:42

Hi Kevin,

You can use the Position.Commissions property.

Best Regards,

Panagiotis

PanagiotisCharalampous
04 Sep 2018, 09:59

Hi Vitore,

There is no ETA for release yet but we are in the final stages of beta testing so it should be soon.

Best Regards,

Panagiotis

PanagiotisCharalampous
04 Sep 2018, 09:53

Dear kikky.ua,

The fee will be calculated based on the volume of the mirrored deals i.e. 5000 USD. Leverage has nothing to do with this.

Best Regards,

Panagiotis

PanagiotisCharalampous
03 Sep 2018, 16:42

Hi GammaQuant,

Definitely this year. 

Best Regards,

Panagiotis

PanagiotisCharalampous
03 Sep 2018, 12:46

Hi BeardPower,

Regarding Renko charts I know that we have delayed them for too long but hopefully the feature should be released with the next update. With regard to the rest of your suggestions, I would suggest to use our UserVoice so that we can keep track of them and manage based on the demand of the community.

Best Regards,

Panagiotis

PanagiotisCharalampous
03 Sep 2018, 12:33

Hi Pete,

If the server does not receive heartbeats from the client then it will close the connection. Please try sending one heartbeat every 10 seconds for each subscription and let me know if it works.

Best Regards,

Panagiotis

PanagiotisCharalampous
03 Sep 2018, 12:09

Hi ctid491211,

Do you send heartbeats to the server to keep the connection active?

Best Regards,

Panagiotis

PanagiotisCharalampous
03 Sep 2018, 11:42

Hi mparama,

No it is not possible since the ChartScale information is not available via the API.

Best Regards,

Panagiotis

PanagiotisCharalampous
03 Sep 2018, 11:34

Hi noppanon,

When placing the stop order and setting SL and TP in pips, try rounding to one decimal place.

Best Regards,

Panagiotis

PanagiotisCharalampous
03 Sep 2018, 11:31

Hi kikky.ua,

Thanks for posting in our forum. Even though I cannot commit to a release date, it will be released sometime during the following weeks.

Best Regards,

Panagiotis

PanagiotisCharalampous
03 Sep 2018, 11:29

Hi Dean,

cTrader Automate API 3.01 is available only on Spotware cTrader Publi Beta at the moment. We will roll out to brokers as soon as beta testing is finished.

Best Regards,

Panagiotis

PanagiotisCharalampous
03 Sep 2018, 11:20

Hi nordic,

This is a known bug and has been fixed in Spotware cTrader Public Beta. Can you try it as well and confirm that is working properly for your cBot?

Best Regards,

Panagiotis

PanagiotisCharalampous
03 Sep 2018, 11:10

Hi Eric,

If you want to plot data series on the chart, you need to use a custom indicator and then add it on the chart.

Best Regards,

Panagiotis

PanagiotisCharalampous
03 Sep 2018, 11:02

Hi thongbaogiaodich,

Here it is

Chart.DrawStaticText("pipsaway", PipsAway, VerticalAlignment.Top, HorizontalAlignment.Right, Color.Red);

Best Regards,

Panagiotis

PanagiotisCharalampous
03 Sep 2018, 10:57

Hi Sasha,

You can try something like this

 private double _lastClose;
 protected override void OnTick()
 {
    if (MarketSeries.Close.Last(1) != _lastClose)
    {
       //Bar changed
       _lastClose = MarketSeries.Close.Last(1);
    }
 }

Best Regards,

Panagiotis

PanagiotisCharalampous
31 Aug 2018, 17:52

Hi jjcolacicco,

Thanks for clarifying. Unfortunately there is no such feature currently in cTrader.

Best Regards,

Panagiotis

PanagiotisCharalampous
31 Aug 2018, 17:22

Hi 9511486,

Thanks for posting in our forum. In order to display something on the chart you either need to create an indicator and put the relevant values in an IndicatorDataSeries property with an Output attribute (See sample indicators) or use any of the drawing functionalities available in the new API.

Best Regards,

Panagiotis