PanagiotisCharalampous
02 Oct 2019, 08:33

Hi Noppanon,

You can track the closed deal in the History property.

Best Regards,

Panagiotis

PanagiotisCharalampous
02 Oct 2019, 08:30

Hi ctid1373829,

The error says that a parameter that is not supposed to be null is null. The expection is thrown in line 961. The cBot seems configured to work only for three symbols UK100, DE30 and HK50. It will fail on everything else. Unfortunately we cannot help you solve this issue if we do not know what is this cBot supposed to do. Did you try contacting the developer?

Best Regards,

Panagiotis

PanagiotisCharalampous
02 Oct 2019, 08:07

Hi ctid1566965,

Can you confirm that the information is for the same perion and the same account? Can you post some screenshots demonstrating this issue?

Best Regards,

Panagiotis

PanagiotisCharalampous
30 Sep 2019, 16:57

Hi alex_mihail,

No it should be the same principle everywhere.

Best Regards,

Panagiotis

PanagiotisCharalampous
30 Sep 2019, 08:28

Dear trader,

Thanks for posting your suggestion. We would appreciate if you could post it in English as well.

Best Regards,

Panagiotis

PanagiotisCharalampous
30 Sep 2019, 08:26

Hi ctid1566965,

Thanks for providing more information. All completed trades should be reflected in your history. Can you please provide more information about this issue? How did you conclude that there are trades not reflected in your history?

Best Regards,

Panagiotis

PanagiotisCharalampous
30 Sep 2019, 08:23

Hi alex_mihail,

To achieve this you need to have two output series with DiscontinuousLine type, one for uptrending values and one for downtrending values. When the MA is on a downtrend put the value in the downtrend output series and vice versa for the uptrend. See an example below for a simple moving average

using System;
using cAlgo.API;
using cAlgo.API.Internals;
using cAlgo.API.Indicators;
using cAlgo.Indicators;

namespace cAlgo
{
    [Indicator(IsOverlay = true, TimeZone = TimeZones.UTC, AccessRights = AccessRights.None)]
    public class NewIndicator : Indicator
    {
        [Parameter(DefaultValue = 14)]
        public int Periods { get; set; }

        [Parameter(DefaultValue = 50)]
        public double Level { get; set; }

        [Output("Up", PlotType = PlotType.DiscontinuousLine, LineColor = "Green")]
        public IndicatorDataSeries Up { get; set; }

        [Output("Down", PlotType = PlotType.DiscontinuousLine, LineColor = "Red")]
        public IndicatorDataSeries Down { get; set; }


        SimpleMovingAverage _sma;
        protected override void Initialize()
        {
            _sma = Indicators.SimpleMovingAverage(MarketSeries.Close, Periods);
        }

        public override void Calculate(int index)
        {
            // Calculate value at specified index
            if (_sma.Result.IsRising())
            {
                Up[index - 1] = _sma.Result[index - 1];
                Up[index] = _sma.Result[index];
            }
            else
            {
                Down[index - 1] = _sma.Result[index - 1];
                Down[index] = _sma.Result[index];
            }
        }
    }
}

Best Regards,

Panagiotis

PanagiotisCharalampous
27 Sep 2019, 16:59

Hi Geoff,

Please note that Spotware does not offer official support to traders since you are not our direct clients and we do not have access to trading execution information. Investigating execution issues is a sole responsibility of the broker with whom you have a business relationship. If your broker cannot give you an answer to what happened, they can always contact our support department and authorize them to investigate further. Nevertheless, we are always open to help traders via this forum however in this case we do not have enough information to determine what caused this issue. It could have been anything e.g. accidentally starting the cBot. If you manage to reproduce this behavior again, please feel free to let us know.

Best Regards,

Panagiotis

PanagiotisCharalampous
27 Sep 2019, 16:33

Hi Geoff,

Thanks for posting in our forum. What you describe sounds very weird. 

1. Are 100% sure there was no instance of the cBot running on any open instance of cTrader on any machine e.g. a forgotten running instance on a cTrader chart? 
2. Can you reproduce this issue or did this happen just once?
3. Is there any chance somebody has access to your cTrader credentials?
4. Did you contact your broker about this? The broker can tell you from which IP and which channel did the order originate so that you can identify from which computer the order came. 
5. Do you remember the exact steps you followed after stopping the cBot?

Best Regards,

Panagiotis

PanagiotisCharalampous
27 Sep 2019, 16:17

Hi alex_mihail,

Do you have an OHLC indicator for cTrader? If yes, does it have an output series for the results? If yes, then you can feed the results to a Hull MA.

Best Regards,

Panagiotis

PanagiotisCharalampous
27 Sep 2019, 15:30

Hi alex_mihail,

Can you explain what do you mean when you say "get both of them working together"?

Best Regards,

Panagiotis

PanagiotisCharalampous
27 Sep 2019, 15:07

Hi Peter, 

Unfortunately we do not have access to enough information to check this. Please check if the strategy provider has any other fees like management and volume fees. Also make sure that you are comparing the profit for the correct period. If you still cannot explain the withdrawal amount, please contact your broker for an explanation.

Best Regards,

Panagiotis

PanagiotisCharalampous
27 Sep 2019, 08:42

Hi Fx,

Thanks for posting in our forum. Please use the Suggestions section to post your suggestions.

Best Regards,

Panagiotis

PanagiotisCharalampous
26 Sep 2019, 16:04

Hi Ben,

Send it at community@spotware.com. We will need to check and let you know.

Best Regards,

Panagiotis

PanagiotisCharalampous
26 Sep 2019, 15:48 ( Updated at: 27 Sep 2019, 08:34 )

Hi zahidadil9700,

Thanks for posting in our forum. Please use the correct topics to post such issues. This is the Suggestions section and it is only for suggestions. I will delete this post in a while. Regarding the issue you reported, it is a known issue with FxPro cTrader and will be fixed.

Best Regards,

Panagiotis

PanagiotisCharalampous
26 Sep 2019, 15:46

Hi Ben,

The most probable reason for your issues is that you have too many objects in your workspaces and this causes the lag as well as the overriding issue. To check that we will need to inspect your settings file. To send us your settings file please follow the steps below

1. Load workspace A
2. Close cTrader
3. Go to C:\Users\User\AppData\Roaming\Broker cTrader\Settings and send us the settings file. You can send it at community@spotware.com
4. Repeat the process for the other workspaces you have.

After you send us the settings files we will have a look and let you know what is the issue. In the meanwhile, please try to clean up your workspaces from unnecessary objects and let us know if this improves the situation

Best Regards,

Panagiotis

PanagiotisCharalampous
26 Sep 2019, 15:08

Hi VOLVEFX. 

Can you confirm that you are using the version of ICMarkets cTrader and not the legacy one? From the screenshot it seems you are using the legacy application.

Best Regards,

Panagiotis

PanagiotisCharalampous
26 Sep 2019, 14:42

Hi VOLVEFX. 

Notifications can now be managed from the ID Site.

Best Regards,

Panagiotis

PanagiotisCharalampous
26 Sep 2019, 08:28

Hi FireMyst,

A repainting indicator is an indicator which updates past values. Almost all indicators update current values, even a simple moving average.

Best Regards,

Panagiotis

PanagiotisCharalampous
26 Sep 2019, 08:24

Hi VOLVEFX,

Thanks for posting in our forum. Can you please explain to us what is the problem? What prevents you from activating push notifications in ICMarkets cTrader?

Best Regards,

Panagiotis