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Mike-FP 17 Mar 2021, 10:45

Suggestions
cTrader Proxy server connection changes frequently
Thank you for your reply. My VPS is located in Germany. My local PC and mobile-phone are located in Japan. Therefore, I often access the same accou...

ctid+customer-254246 17 Mar 2021, 10:34

cTrader Desktop
Unable to launch the ctrader application on Desktop
Hi, I have followed the above and still unable to do. Now I cannot see application on desktop as before. PanagiotisCharalampous said: Hi...

amusleh 17 Mar 2021, 10:18

Open API
Refresh Token if the current token is invalid
budda_dan2020 said: Hi, I am running an c# program which uses Open API. As far as I know, the access token is valid for a given time being....

PanagiotisCharalampous 17 Mar 2021, 10:18

cTrader Desktop
Unable to launch the ctrader application on Desktop
Hi dropnewemail, Yes this is what I mean but you need to follow the steps provided above. Best Regards, Panagiotis  Join us on T...

amusleh 17 Mar 2021, 10:14

Open API
API Host for demo and live account
budda_dan2020 said: Hi, I want to use demo account AND live account in a c# trading program using Open API. Should I create 2 ssl stream fo...

ctid+customer-254246 17 Mar 2021, 09:49

cTrader Desktop
Unable to launch the ctrader application on Desktop
Thanks for reply - You mean to uninstall and reinstall the application?   PanagiotisCharalampous said: Hi dropnewemail, Can yo...

PanagiotisCharalampous 17 Mar 2021, 09:47

cTrader Desktop
Unable to launch the ctrader application on Desktop
Hi dropnewemail, Can you please try a clean installation and let me know if it resolves the problem? Best Regards, Panagiotis  J...

budda_dan2020 17 Mar 2021, 09:41

Open API
API Host for demo and live account
Hi, I want to use demo account AND live account in a c# trading program using Open API. Should I create 2 ssl stream for demo and live accounts...

net.SirTRade 17 Mar 2021, 09:33

Suggestions
Quick ruler drawing tool
A ruler tool as part of the drawing selection bar, would be excellent - calculate pips / points distance and time as a quick outline before deciding w...

budda_dan2020 17 Mar 2021, 09:33

Open API
Refresh Token if the current token is invalid
Hi, I am running an c# program which uses Open API. As far as I know, the access token is valid for a given time being. When the access token...

ctid+customer-254246 17 Mar 2021, 09:24

cTrader Desktop
Unable to launch the ctrader application on Desktop
Hi, Can anyone please help on below (when I opened it had an automatic update the application failed to launch). Thanks   ERROR SUMMA...

marcel.kuenze 17 Mar 2021, 09:08

cTrader Desktop
4.0.... possibility of customising where things are?
PanagiotisCharalampous said: Hi intraflay, Thanks for your feedback. Moving the buttons outside the chart was a request of many traders i...

celiamedi.na198222 17 Mar 2021, 08:55

Suggestions
cTrader Proxy server connection changes frequently
eamaster01 said: I'm having trouble with cTrader Proxy server frequently changing to a slow latency Proxy server. My VPS performances are 8G...

PanagiotisCharalampous 17 Mar 2021, 08:42

cTrader Desktop
Problem with loading my saved templates
Hi Professional, TopFX is still in version 4.0.5. You need to wait for version 4.0.7 to be deployed to TopFX as well. Best Regards, Pana...

PanagiotisCharalampous 17 Mar 2021, 08:38

cTrader Desktop
Issue with new cTrader Desktop
Hi WienAT, Yes that is the one. Best Regards, Panagiotis  Join us on Telegram

PanagiotisCharalampous 17 Mar 2021, 08:37

cTrader Algo
Board with information for all running cbots
Hi WienAT, It is not possible. You can use a TextBox instead.  Best Regards, Panagiotis  Join us on Telegram

PanagiotisCharalampous 17 Mar 2021, 08:35

cTrader Desktop
Fondex cTrader 4.0 work area tabs and graphic problems
Hi rafael.mrc1993, Can you please provide exact steps to reproduce this problem as well as screenshots of the messages you receive? Best Re...

PanagiotisCharalampous 17 Mar 2021, 08:34

cTrader Desktop
connecting light going red yellow red yellow
Hi whirewheels, Do you still have connection issues or was that something temporary? Best Regards, Panagiotis  Join us on Telegr...

PanagiotisCharalampous 17 Mar 2021, 08:31

cTrader Web
ctrader Web - misinformation bugs
Hi symfractal, - The true range indicator does not line up to the correct candle if zoomed out. Need to zoom in all the way for accuracy....

PanagiotisCharalampous 17 Mar 2021, 08:24

cTrader Desktop
Inconsistent results between optimization and backtesting
Hi Mike, Can you share your cBot code so that we can reproduce this behavior? Best Regards, Panagiotis  Join us on Telegram  

PanagiotisCharalampous 17 Mar 2021, 08:23

cTrader Desktop
HI I CAN NOT OPEN MY APP IN MY PC (demo acc)
Hi LAKHDAR, Can you please provide more information about this problem? Do you get any error messages? Can you share a video or any screenshot...

PanagiotisCharalampous 17 Mar 2021, 08:20

cTrader Desktop
4.0.... possibility of customising where things are?
Hi intraflay, Thanks for your feedback. Moving the buttons outside the chart was a request of many traders in order to create more space for t...

PanagiotisCharalampous 17 Mar 2021, 08:16

cTrader Desktop
Awesome update cTrader 4.0
Hi tadarasss, Where is "NEW ORDER" button gone? You can place a new order using the Active Symbol Panel on the right &nb...

PanagiotisCharalampous 17 Mar 2021, 08:12

cTrader Desktop
Problem about one gap doubtful.
Hi Renato, Thanks for posting in our forum. Can you please post the relevant screenshots so that we can understand what you are looking at? Best...

PanagiotisCharalampous 17 Mar 2021, 08:10

cTrader Desktop
Charts keep closing when i open a new one
Dear Reece, Thank you for your feedback. Regarding My charts keep dissapearing after i open a new one after this update Can you please pr...

ocampo.augusto 17 Mar 2021, 07:22

Suggestions
Partial Stop loss and Take profit hotkeys
It is more helpful to us traders if we can have hotkeys when closing partial profit and partial stop loss. example closing 50 percent of position when...

Wazzup 17 Mar 2021, 06:13

cTrader Desktop
Problem with loading my saved templates
Greetings,   Yesterday ic Markets just updated to cTrader desktop  4.0.7 I only changed the color of my sma 200 a bit and save...

PhoenixCapital 17 Mar 2021, 05:37

cTrader Copy
Drawdown calculation
PanagiotisCharalampous said: Hi quantumtrading, We do not have an ETA at the moment. Best Regards, Panagiotis  Join us on T...

shbhm.pch 17 Mar 2021, 05:02

Suggestions
Automatic stoploss placement available ?
interinfo said: Is it possible to have a stoploss placed X pips away from my entry price AUTOMATICALLY ?    I just click on Buy m...

WienAT 17 Mar 2021, 04:26

cTrader Desktop
Issue with new cTrader Desktop
PanagiotisCharalampous said: Hi WienAT, It could be a cBot exception as well. Can you send us some troubleshooting information? Next time...
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