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paymanz 16 Jun 2020, 12:52

cTrader Desktop
indicator manager bugs
indicators downloaded and installed on ctrader doesnt appear on indicator list. if i search them and click on them it will open the download webpage....

wepinaj189 16 Jun 2020, 12:42

Suggestions
Automatic TP & SL on Advanced Trade Management
Unfortunatelly,  cAlgo limits some charting functions which is not user friendly once its running.    We don't need more i...

luca.tocchi 16 Jun 2020, 12:05

cBots API Help
clean diary
hi is it possible to delete everything i print on my diary? yes there is a green button but I would like the bot to do it

olddirtypipster 16 Jun 2020, 10:33

FIX API
Authentication took too long
This from FxPro: "kindly note that as already informed Fix API is not something that FxPro offers or supports" Can anyone confirm that...

olddirtypipster 16 Jun 2020, 10:09

FIX API
Authentication took too long
Good spot.   Making the change, now I get > 8=FIX.4.4|9=106|35=5|34=1|49=cServer|50=Quote|52=20200616-07:07:52.172|56=fxpro.10390051|...

PanagiotisCharalampous 16 Jun 2020, 10:07

cBots API Help
Bars Limit
Hi Yuval, We do not plan to change this behavior at the moment. The points you raised will not be solved if we load the bars instead of you. It wil...

eynt 16 Jun 2020, 10:03

cBots API Help
Bars Limit
According to what you wrote, upon reconnecting the Bars value (which is one of the most important and basic property there is )is changed. T...

PanagiotisCharalampous 16 Jun 2020, 09:59

cBots API Help
PendingOrderType Market
Hi Yuval, Market orders are not pending. They are sent immediately to the LP. The time gets to be filled is measured in ms. Best Regards, Pan...

PanagiotisCharalampous 16 Jun 2020, 09:57

FIX API
Authentication took too long
Hi olddirtypipster, It seems you have a space in tag 56. Can you remove it and try again? Best Regards, Panagiotis  Join us...

olddirtypipster 16 Jun 2020, 09:55

FIX API
Authentication took too long
DELETE (double post)

olddirtypipster 16 Jun 2020, 09:55

FIX API
Authentication took too long
I can confirm that this issue lies solely with FxPro. I connected to pepperstone with no issues.   I have also noticed that FxPro's ser...

eynt 16 Jun 2020, 09:53

cBots API Help
PendingOrderType Market
Thanks   Even market orders takes time to fill. Is there a way to find them while they are pending?

PanagiotisCharalampous 16 Jun 2020, 09:52

cBots API Help
Bars Limit
Hi Yuval, You can subscribe to the Bars.Reloaded event. Best Regards, Panagiotis  Join us on Telegram

eynt 16 Jun 2020, 09:49

cBots API Help
Bars Limit
Thanks    How do I know if the connection was reconnected?  

PanagiotisCharalampous 16 Jun 2020, 09:48

cTrader Desktop
Unable to install
Hi applez, Can we arrange a TeamViewer session so that our QA team checks this on your computer? If yes, then please email me at community@spo...

PanagiotisCharalampous 16 Jun 2020, 09:46

cBots API Help
Bars Limit
Hi Yuval, Yes we did. This can happen when cTrader is disconnected and reconnected. In this case Bars are reloaded. You will need to write some cod...

olddirtypipster 16 Jun 2020, 09:06

FIX API
Authentication took too long
I can confirm that this problem still persists. I can also veryfy that my username/password are both correct.  I have even changed my FIX pass...

applez 16 Jun 2020, 08:59

cTrader Desktop
Unable to install
PanagiotisCharalampous said: Hi applez, Can you please confirm that you followed all the steps of the clean installation process includin...

PanagiotisCharalampous 16 Jun 2020, 08:44

FIX API
Authentication took too long
Hi olddirtypipster, Can you still reproduce this issue or was it something temporary? If yes, can you confirm that your credentials are correc...

PanagiotisCharalampous 16 Jun 2020, 08:37

cTrader Mobile
Random close of the app
Hi dynamites, Please send us some troubleshooting information (Tap seven times on the application logo inside the main menu) the next time thi...

PanagiotisCharalampous 16 Jun 2020, 08:35

cTrader Mobile
Quick trade can be triggered by selecting lot size mistake issue
Hi Al1nuX, You can post your suggestion in the Suggestions section. In the meanwhile, you can consider disabling Single-Tap option in Settings...

PanagiotisCharalampous 16 Jun 2020, 08:30

cTrader Web
Tamplate - web no save ?
Hi tgjobscv, We cannot reproduce such a behavior. To investigate further please provide the information we requested above. Best Regards,...

PanagiotisCharalampous 16 Jun 2020, 08:28

cTrader Copy
Trades on my account but not on account strategy provider
Hi pvandenberg99, This usually happens when your strategy provider account receives a deposit or makes a withdrawal. In this case your positio...

PanagiotisCharalampous 16 Jun 2020, 08:26

cBots API Help
PendingOrderType Market
Hi Yuval, No it cannot. Best Regards, Panagiotis  Join us on Telegram  

PanagiotisCharalampous 16 Jun 2020, 08:23

cTrader Desktop
[BUG] Horizontal lines get randomly invisible in v 3.8 when 90% scale is used
Hi Vitore, Thanks for reporting this issue. Is it possible to record a short video that will allow us to see the problem as well as the steps you f...

PanagiotisCharalampous 16 Jun 2020, 08:21

Open API
Error in Open API 2.0 .Net Sample
Hi MZen, I cound not reproduce such a problem. Do you have any specific steps to reproduce this? Best Regards, Panagiotis  Join us on...

PanagiotisCharalampous 16 Jun 2020, 08:12

cTrader Desktop
Unable to install
Hi applez, Can you please confirm that you followed all the steps of the clean installation process including deleting %USERPROFILE%\AppData\L...

olddirtypipster 16 Jun 2020, 03:53

FIX API
Authentication took too long
Here is the first set of lines from a connection attempt fo FxPro : Connect to  h51.p.ctrader.com, resolving.. : IP address  h51.p.ctrad...

dynamites 16 Jun 2020, 00:24

cTrader Mobile
Random close of the app
Hi. With the latest update of the Android app I'm experiencing random and continuous closing  of the app. It usually happens when I swi...

Al1nuX 15 Jun 2020, 23:55

cTrader Mobile
Quick trade can be triggered by selecting lot size mistake issue
Hello, I have posted about this serious issue before. But no one is taking it seriously.  When changing the lot size on the mobile version...
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